What is Customer Success Software ?

DrivingCustomerSuccess.com - CS definition

Customer Success is a function dedicated to helping customers achieve their goals with the product or service a company provides.

Therefore, a Customer Success software supports this practice by fostering and monitoring relationships, tracking key performance indicators, and alerting customer success associates to potential issues and opportunities.

Key Benefits of Customer Success Software

  • Decreases churn
  • Creates more opportunities to upsell and cross-sell
  • Increases customer lifetime value (LTV)
  • Improves brand consistency of a company

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