Digital transformation: Spotting the Winners and Losers in 2020

DrivingCustomerSuccess.com - digital transformation

The severe social and economic shock of 2020/21 will leave surviving businesses better prepared
to cope with similar crises in the future.

According to the 2020 Harvey Nash/KPMG CIO Survey, there a re 4 key observations :

  • An investment surge and budget headaches
  • Each industry sector is following its own path
  • A new deal for employees to continue working from home
  • More proof that business needs diversity

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