From Impossible to Inevitable
This book is built around what is called The Seven Ingredients of Hypergrowth: Nail a niche, which is about defining your focus and ensuring you are ready to grow. Create …
The Trusted Advisor
The Art of Practicing what you Preach. Excellent book describing why your objective should be to prove your knowledge, deliver on your promise, and build an emotional connection with your …
5 Reasons Why Customer Success is Vital to your Company
Customer Success which was a buzz word a few years ago has become a core strategy for today’s sustainable businesses, being at the heart of every strategic decisions companies are making.
Business predictability, profitability or customer churn to name a few are the key metrics to create a more stable revenue base for the company.
People buy from people
It’s critical to be authentic, and your true self. Demonstrate your genuine interest in your customer’s business, not your KPIs, processes, or whatsoever.
How to Write Cold Emails That Get Responses ?
In Customer Success, one of the most challenging areas is around identifying and connecting with the right persona and sponsor at customer organization.
Sometimes, there is no other choice left than sending out “Cold Emails”, which you need to master.
So how do you write cold emails that get responses ?
3 key Customer Success strategies you should implement right now
Customer Success is NOT an idea or a department, but a critical business strategy for any successful companies.
To shine as a top Customer Success Manager or Leader, you must develop these 3 fundamentals:
5 Habits That Ruin Your Productivity
Productivity
With the pandemic, you sure have more time,
but are you getting more productive ?
Here are 5 Habits That Ruin Your Productivity :
3 Must-Read Customer Success Books
Here you can find all the books I’d highly recommend.
They will help you learn and grow within Customer Success