Customer Success is like Photography
The more you practice, the more exciting it becomes !
Top CS Blogs
Here is a selection of great CS Blogs & Companies I’d recommend : Gainsight A customer success company that offers businesses everything they need to retain customers and drive company growth …
Napoleon Hill : Think and Grow Rich
# 1 personal development and self-improvement reference book. In summary, the shift in mindset is based on the 4 core principles : – “burning desire” to accomplish your goals – …
The 3 Most Underrated Customer Success Metrics
Following to a research conducted by SuperOffice AS with 547 SaaS companies earlier this year, here are the three KPIs companies are (still !) largely missing out : 1 ) …
Retention : the new acquisition
There is an exponential growth in number of SaaS companies focusing on the Net Revenue Retention (NRR) metric. Simply said : NRR = (Total Revenue – Churn) + Expansion revenue …
From Impossible to Inevitable
This book is built around what is called The Seven Ingredients of Hypergrowth: Nail a niche, which is about defining your focus and ensuring you are ready to grow. Create …
The Trusted Advisor
The Art of Practicing what you Preach. Excellent book describing why your objective should be to prove your knowledge, deliver on your promise, and build an emotional connection with your …
