🍵Exclusive Interview With Rav Dhaliwal – The Customer Success Cafe Podcast
I am thrilled to introduce my special guest for this premiere, Rav Dhaliwal.
Rav is an investor and former executive at Slack.
As someone “coming from the field”, he has over 20 years of experience in the tech industry.
Today, he is a venture partner at Crane, where he focuses on investing in early-stage startups.
If he had to define a new job title, it would likely be FSM: “Founder Success Manager.” 🙂
We recently sat down and discussed all things Customer Success and beyond.
In particular, we went deep into his blog post that had a bomb effect on the CS community: The Problem With Customer Success.
I’d like to thank again Rav for his time and insights.
From the skills you need to transition into CS to driving Customer Success at an Executive level, you’ll learn how to lead the way as an effective CS professional!
Are you ready? Tune in and listen to this epic interview with Rav Dhaliwal!
All things Customer Success
by Hakan Ozturk – Paris, France
🎙️Get ready to be blown away by the amazing story of Firaas Rashid, Founder, and CEO of Hook – a trailblazing predictive analytics company that’s revolutionizing the world of customer success for SaaS companies.
In this electrifying episode of the Customer Success Cafe Podcast, Firaas shares his incredible journey of building Hook from scratch to help SaaS companies reduce customer churn through cutting-edge data science.
Discover how Hook’s predictive analytics enables companies to understand which customers are likely to churn and upsell with a high degree of accuracy within 28 days, and customers using Hook cut their churn by about 40% within six months.
Firaas’s insights on customer success and building a successful business are invaluable.
He emphasizes the importance of having people who deeply understand the business problem a company is trying to solve on their customer success team and keeping metrics simple and manageable.
He stresses the significance of aligning CS with revenue and customer spending to make it a strategic function.
Prepare to be inspired as Firaas takes you on a thrilling journey through the world of customer success, offering valuable tips and strategies along the way.
Don’t miss out on this incredible opportunity to learn from one of the best and brightest leaders in the industry!
Join us as we explore Firaas’s world and Hook’s groundbreaking approach to predictive analytics and learn how your business can benefit from their revolutionary solutions.
Here’s the book Firaas mentioned in our interview:
Grab your copy 👉 Secrets of Sand Hill Road
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For more information about Rav’s work, check out his blog here.
p.s. if you want to be one of my next guests on the show, feel free to reach out.
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I’ll speak to you again next Sunday!
Until then, happy holidays and take care friends!
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Where all things Customer Success happen.https://open.spotify.com/embed/episode/0MKYg37LTP5m9AC99AIO34
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