Welcome to The Customer Success Café Podcast
All things Customer Success
by Hakan Ozturk – Paris, France
🎙️Get ready to be blown away by the amazing story of Firaas Rashid, Founder, and CEO of Hook – a trailblazing predictive analytics company that's revolutionizing the world of customer success for SaaS companies.
In this electrifying episode of the Customer Success Cafe Podcast, Firaas shares his incredible journey of building Hook from scratch to help SaaS companies reduce customer churn through cutting-edge data science.
Discover how Hook's predictive analytics enables companies to understand which customers are likely to churn and upsell with a high degree of accuracy within 28 days, and customers using Hook cut their churn by about 40% within six months.
Firaas's insights on customer success and building a successful business are invaluable.
He emphasizes the importance of having people who deeply understand the business problem a company is trying to solve on their customer success team and keeping metrics simple and manageable.
He stresses the significance of aligning CS with revenue and customer spending to make it a strategic function.
Prepare to be inspired as Firaas takes you on a thrilling journey through the world of customer success, offering valuable tips and strategies along the way.
Don't miss out on this incredible opportunity to learn from one of the best and brightest leaders in the industry!
Join us as we explore Firaas's world and Hook's groundbreaking approach to predictive analytics and learn how your business can benefit from their revolutionary solutions.
Here's the book Firaas mentioned in our interview:
Grab your copy 👉 Secrets of Sand Hill Road
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Looking for a job in Customer Success? Find your dream job here 👉 topCSjobs.com
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Hello everyone, this is Hakan, host of the customer success cafe podcast!
I am excited to announce the launch of my new podcast, where I am interviewing the top experts in the customer success industry.
My goal is to provide you with valuable insights and tips to help you improve your customer success strategies.
Every month, I’ll be featuring a new guest who will share their experiences, challenges, and successes in the field of customer success.
We have already lined up some amazing guests who are leaders in their respective organizations.
I invite you to tune in and listen to the Customer Success Café Podcast as I explore the latest trends and best practices in customer success.
If you are interested in being a guest on my show, please don’t hesitate to reach out. I’d love to hear from you.
For now, hit the bell 🔔 to get a notification so you don’t miss out on the latest episodes.
I hope you’ll enjoy the show!
Please share it with your network and help me spread the word to anyone interested in all things Customer Success.
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Finally, don’t forget to subscribe to my free weekly newsletter at theCScafe.com.
So, are you ready? Let’s dive in!
— Send in a voice message: https://anchor.fm/thecscafe/message
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