Annual award honoring the best in marketing celebrates JibJab’s 30% boost in CTR with the help of MoEngage’s customer engagement platform

New York, New York–(Newsfile Corp. – September 12, 2023) – MoEngage, the insights-led customer engagement platform, won the 2023 Digiday Technology Awards in the “Best Personalization” and “Best A/B Testing Platform” Categories. The Digiday Technology Awards recognize companies using technology to modernize media and marketing. The award recognized how MoEngage customer JibJab leveraged the customer engagement platform to create better, more personalized experiences for their users.

“We are so excited to be featured as the success story that helped MoEngage achieve this prestigious award,” said Paul Hanges, CEO of JibJab. “JibJab’s personalization and testing capabilities empowered us to deliver fun and engaging content to the right customer at the right time, enhancing our customer engagement strategies. Jibjab is all about adding fun to our customers’ digital lives, and MoEngage has continued to support us to achieve that vision.”

Part of the award nomination process involved sharing real-world statistics based on technology users. Named a winner based on an actual use case from its customer, JibJab, an American digital entertainment studio known for its personalized ecards and videos for every occasion. Using the customer engagement platform, JibJab’s marketing team gained a deeper understanding of their customers. It used these insights to send highly personalized communication based on each customer’s current journey stage. As a result, JibJab achieved a 1.5X lift in conversion rates and an 82% increase in its click-through rate (CTR) by leveraging MoEngage’s Best Time to Send feature.

“These award wins highlight how MoEngage’s enterprise-grade customer engagement platform uses behavioral analytics to glean insights into the wants of each customer so that marketers can meet them anywhere on the buyer journey,” said Rachel Bergman, general manager, North America for MoEngage. “The Technology Awards further validate our approach to personalization, which is proven to help brands acquire new customers and build loyalty. We are honored by this recognition.”

The awards highlight how brands such as JibJab integrate new marketing technologies in pursuit of highly effective personalization balanced with data privacy. See the full 2023 roster of winners here.

MoEngage will highlight more customer success stories at its upcoming #GROWTH Summit in New York City on Thursday, September 14. To attend this event, visit https://www.hashgrowth.org/events/growth-summit-newyork-2023/.

About MoEngage – Digiday

Insights-led customer engagement platform trusted by more than 1,200 global consumer brands such as Ally Financial, McAfee, Flipkart, Domino’s, Nestle, Deutsche Telekom, Travelodge, and more. MoEngage empowers marketers and product owners with insights into customer behavior and the ability to act on those insights to engage customers across the web, mobile, email, social, and messaging channels. Consumer brands across 35 countries use the platform to power digital experiences for over 1 billion customers every month. With offices in ten countries, MoEngage is backed by Goldman Sachs Asset Management, B Capital, Steadview Capital, Multiples Private Equity, Eight Roads, F-Prime Capital, Matrix Partners, Ventureast, and Helion Ventures.

The company was named one of America’s Best Startup Employers 2022 by Forbes and one of the Top 25 Highest Rated Private Cloud Computing Companies To Work For by Battery Ventures in 2021. To learn more, visit www.moengage.com.

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Media inquiries:
Michelle Barry
Chameleon Collective for MoEngage
+1 (603) 809-2748

To view the source version of this press release, please visit https://www.newsfilecorp.com/release/180386

Driving Customer Success – www.DrivingCustomerSuccess.com

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After rapid growth, ClearGov improved its onboarding process with ChurnZero, reduced onboarding time by 26%, and achieved a 100% satisfaction rating.

When prospects ask about our onboarding process, we can confidently say it’s better than any of our competitors.”

ClearGov, a leader in local government cloud-native Budget Cycle Management software, has been awarded the 2022 ChurnHero OnBoarding Hero Award from customer success software provider, ChurnZero.

ChurnZero is a customer success platform that helps SaaS providers optimize their onboarding, product adoption, and retention processes to help subscription businesses reduce customer churn.

ClearGov experienced significant growth over the past two years, doubling its clients from 2020 to 2021, and is on pace to double again in 2022. The company went from three government budgeting software products to six products over the course of 18 months, outgrowing its current onboarding model.

An internal ClearGov task force that included members from Client Success, Sales, Training, Enablement, Data Onboarding, Marketing and Product team members chose ChurnZero to overhaul its onboarding process.

After establishing new messaging and processes, ClearGov immediately began receiving positive feedback from prospects and clients about expectation setting and the overall onboarding process. In six months, the company has reduced the average onboarding time by 26% and achieved a 100% client satisfaction rating.

“ClearGov was remarkably easy for our team to start using. After the training, we barely had any questions; everyone just understood it and was eager to jump in and start using it. It’s intuitive and easy to use for both city staff and residents alike,” said Bernadette Harvill, Assistant City Manager of Milton, GA.

“I am ecstatic to announce that ClearGov is a 2022 ChurnHero Award winner! Congratulations! Our judges were blown away by your submission (of course), and they were a no-brainer for our Onboarding Hero award,” said Maureen Rice, Customer Marketing Manager at ChurnZero.

This year’s ChurnZero awards recognized ChurnHeroes across five categories, each representing a fundamental business goal of customer success teams: onboarding, adoption, renewals and expansion, customer advocacy, and innovation.

ClearGov won the Onboarding Hero award for transforming its onboarding processes into effective, value-based workflows.

“When prospects ask about our onboarding process, we can confidently say it’s better than any of our competitors. It’s an award-winning process with a 100% satisfaction rating. Our goal has always been an efficient and exceptional onboarding process, and our rapid growth required increased scalability. We’re thrilled with ChurnZero and our improved onboarding process. We’re even more thrilled that we’re making customers happy!” said Bryan Burdick, President of ClearGov.

ClearGov^® is the leading provider of public sector technology solutions to help local organizations of every size simplify their budgeting and licensing processes. ClearGov’s Budget Cycle Management solution helps local governments modernize and streamline their entire budgeting process. Its ClearForms platform modernizes any paper or PDF-based workflow process. ClearGov solutions are utilized successfully by more than 700 agencies, and are powerful and affordable enough to support local governments of every size. For more information, visit www.cleargov.com.

Matt Benati
ClearGov
+1 (855) 553-2715

The post ClearGov Receives 2022 ChurnZero ChurnHero Award For Improved Onboarding Process And 100% Customer Satisfaction Rate appeared first on Customer Success Insights: Driving Success Worldwide.

Third annual ChurnHero Awards celebrate Customer Success teams who use ChurnZero to exemplify and evolve CS best practices with remarkable results.

ChurnZero, the leading Customer Success platform, and partner has recognized five remarkable Customer Success (CS) teams with the 2022 ChurnHero Awards. For the third year running, the ChurnHero Awards celebrate CS teams who use ChurnZero’s platform to deliver outstanding business results, exemplifying the power of CS as a revenue-driving growth engine for SaaS and subscription businesses.

This year’s awards recognize ChurnHeroes across five categories, each representing a fundamental business goal of CS teams: onboarding, adoption, renewals and expansion, customer advocacy, and innovation. Entrants submitted a case study of their work to be carefully assessed by a ChurnZero panel led by Chief Customer Officer Alli Tiscornia. Entries were judged not just on their results, but on criteria including innovation, customer-centricity, and data-driven decision-making.

“As a dedicated partner to Customer Success teams worldwide, we’re always excited to celebrate their wins—and yet, there’s more to the ChurnHero Awards than results alone,” said Alli Tiscornia, Chief Customer Officer, ChurnZero. “Customer Success is a new and evolving business discipline with best practices that are still forming. ChurnHero Awards recognize teams who exemplify and build on current best practices in ways that other CS teams should pay attention to. We’re proud to power their accomplishments with our platform, and to be a part of their success.”

This year’s ChurnHero categories and winners are:

Onboarding Hero: Transforming onboarding processes into effective, value-based workflows.
Winner: ClearGov, a budget and performance management software company serving local governments, reduced average onboarding time by 26% by overhauling its onboarding process with ChurnZero, earning a post-onboarding customer satisfaction rating of 100%.

Adoption Hero: Increasing product adoption and customer ROI with thoughtful approaches.
Winner: Cision, a comprehensive communications platform for public relations and marketing professionals, increased product adoption through a combination of usage measurement, customer segmentation, and a carefully designed play called “Success Tips” that uses conditional logic to target and engage customers with product and feature tips.

Renewal/Expansion Hero: Boosting account renewals and expansions using data and automation.
Winner: Skykit, a comprehensive workplace experience solutions company, used ChurnZero to identify a segment of at-risk customers based on NPS survey data, license utilization, support tickets, and billing type, then engaged them with a follow-up playbook that mitigated churn risks, uncovered expansion opportunities, and increased the segment’s NRR to 124%.

Advocacy Hero: Cultivating customer advocates and brand evangelists to drive growth.
Winner: Cority, an enterprise EHS and ESG software provider, overhauled their customer satisfaction and feedback tracking with evergreen NPS campaigns incorporating non-profit gifting incentives, generating a 430% participation increase over their previous ten-year average, and a 27-point year-over-year NPS increase.

Innovation Hero: Using ChurnZero’s platform creatively to better support customers.
Winner: Boulevard, a scheduling, management and client experience platform for appointment-based self-care businesses, partnered with ChurnZero to automate and integrate their workflows, address adoption issues early, promote feature releases, and successfully scale their team to cover 100% of accounts with a direct impact on average customer revenue.

Read more about the winners of the 2022 ChurnHero Awards here.

About ChurnZero

ChurnZero is a recognized leader in Customer Success dedicated to helping subscription businesses succeed at scale. The company is known for its powerful, enterprise-class Customer Success platform and ongoing partnership with its customers to ensure they get everything they need to improve efficiency, increase revenue, and deliver the best possible customer experiences.

Through the platform, Customer Success teams can spot potential churn risks early and identify renewal and expansion opportunities. Best-in-class automation and in-app communication make it easy to engage with customers and lead them to value.

As Customer Success professionals serving Customer Success professionals, the ChurnZero team prides itself on being trusted partners, consultants, and coaches, so customers can focus on the work that matters to grow their businesses.

Founded in 2015, ChurnZero is a remote-first company with headquarters in Washington, D.C., and an office in Amsterdam.

Contact
Heather Philbin
pr@churnzero.com

SOURCE ChurnZero

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