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Category: News

  • Enersponse Celebrates Milestone Year of Industry Success and Growth in 2024 | citybiz
  • Bank of America Names Maria Martinez to Board of Directors
  • IT Trailblazers Step Into The Spotlight With 2025 Jumpies Award | The Manila Times
  • 3E: Interview With Co-Founder & CTO Werner Coppye On Revolutionizing Renewable ... - Pulse 2.0
  • AI Meeting Assistant Drives Higher Performance for QR Code Provider's Sales Org
  • PrettyDamnQuick Appoints Scott Varner as Vice President of Revenue to Drive Growth & Expansion
  • 10 remote work for young people in the United States: salaries from $65,000 - Tododisca
  • Movers and Shakers: BBH, Dentsu, V&A, MullenLowe, Monks, Ogilvy, F​​orsman ...
  • About Stratus - National Sign Company, Brand Maintenance and Commercial Remodeling
  • Ushur Welcomes Deepak Vedarthan as SVP of Customer Success - MarTech Cube
  • EverHealth - Customer Success Internship - EverCommerce | Built In
  • Collage Launches New Solutions, Makes Two Senior Hires - Daily Research News Online
  • TapClicks Announces Significant Milestones and Industry Recognition in 2024
  • EchoStor Technologies Opens New Headquarters | Morningstar
  • Neon One Welcomes Keith Reed as CEO - Morningstar

VideaHealth Names Jeremy Kean as VP of Customer Success

Posted on 07/21/2022 Posted in News

VideaHealth, the leading dental diagnostic AI solution, announced the addition of healthcare veteran Jeremy Kean as vice president of customer success. Kean brings more than 20 years of customer success …

VideaHealth Names Jeremy Kean as VP of Customer Success Read more…

Mage Data named as 2022 Gartner Peer Insights Customers’ Choice

Posted on 07/18/2022 Posted in News

Mage Data™ has been named the Customers’ Choice for Data Masking for the year 2022 – the third consecutive year of receiving this recognition. The Gartner Peer Insights Customers’ Choice distinction …

Mage Data named as 2022 Gartner Peer Insights Customers’ Choice Read more…

Asana Names Customer Success Veteran Krista Anderson-Copperman to Board of Directors

Posted on 07/18/2022 Posted in News

SAN FRANCISCO–Asana, Inc. (NYSE: ASAN) (LTSE: ASAN), a leading work management platform for teams, today announced the appointment of Krista Anderson-Copperman to its Board of Directors. “I’m thrilled to welcome …

Asana Names Customer Success Veteran Krista Anderson-Copperman to Board of Directors Read more…

3 Ways Customer Success Plays a Pivotal Role in B2B Sales and Marketing

Posted on 07/15/2022 Posted in News

It should be no surprise that B2B customers take longer to make final purchase decisions than B2C customers. B2B customers must use factual reasoning and in-depth research to find solutions …

3 Ways Customer Success Plays a Pivotal Role in B2B Sales and Marketing Read more…

Klaviyo Welcomes Kim Peretti as Senior Vice President of Global Customer Success and Support

Posted on 07/13/2022 Posted in News

Former DocuSign Group Vice President of Customer Success to lead Klaviyo’s Customer Success Operations BOSTON–Klaviyo, a unified customer platform, today announced that Kim Peretti has joined the company as Senior …

Klaviyo Welcomes Kim Peretti as Senior Vice President of Global Customer Success and Support Read more…

Data#3 promotes John Tan to Chief Customer Officer

Posted on 07/13/2022 Posted in News

Brisbane-based solutions provider Data#3 has promoted John Tan to the newly created role of chief customer officer from his previous position as infrastructure solutions general manager. The company said Tan would …

Data#3 promotes John Tan to Chief Customer Officer Read more…

Kieran King Joins Pindrop as Chief Customer Officer

Posted on 07/13/2022 Posted in News

ATLANTA — Pindrop, a global leader in voice technology, today announced the appointment of Kieran King to the role of Chief Customer Officer. King’s 25-plus years of experience in B2B software-as-a-service …

Kieran King Joins Pindrop as Chief Customer Officer Read more…

Alex Keedy made the shortlist of finalists for Women in IT’s “Next Generation Leader of the Year” award

Posted on 07/11/2022 Posted in News

BY BRANDON ROBERTS LEXINGTON, Ky. — Alex Keedy, a local cyber professional at Intel 471, made the shortlist of finalists for Women in IT’s “Next Generation Leader of the Year” award. The …

Alex Keedy made the shortlist of finalists for Women in IT’s “Next Generation Leader of the Year” award Read more…

How to Handle Unresponsive Customers?

Posted on 07/11/2022 Posted in Key Definitions, News

by Puneet Kataria, Founder of Customer Success Box There will be times when your customers go silent without communicating the reasons. It does not necessarily indicate a cold term between …

How to Handle Unresponsive Customers? Read more…

KORE Recognized for Innovation and Customer Success by Frost & Sullivan

Posted on 07/08/2022 Posted in News

KORE named a 2022 Global Competitive Strategy Leader in the Internet of Things Professional Services Industry ATLANTA, July 7, 2022 /PRNewswire/ — KORE (NYSE: KORE), a global leader in Internet of Things (IoT) solutions and …

KORE Recognized for Innovation and Customer Success by Frost & Sullivan Read more…

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The Customer Success Café Podcast
The Customer Success Café Podcast

All things Customer Success
by Hakan Ozturk – Paris, France

CS Café #5 – Manasij Ganguli, Co-Founder and CEO, ZapScale
byHakan Ozturk

Hello and welcome to the 5th edition of your Customer Success Cafe Podcast where we discuss all things Customer Success and so much more!

Hold on tight as we embark on an electrifying conversation with Manasij Ganguli, the CEO of ZapScale. 

Get ready to be amazed as we explore his extraordinary journey from starting as an engineer to building startups and more.

But hey, this episode is not just an ordinary podcast.

It's an adventure that will challenge your thoughts and unlock the untapped potential of Customer Success.

Prepare yourself for an inspiring look into the mind of an innovator.

Get ready to learn about ZapScale—a revolutionary platform designed for mid-market and small businesses.

Manasij and his co-founders, Bratish Goswami and Mausmi Ambastha, have used the power of data to propel businesses to new heights in our ever-changing digital world.

But that's just the beginning.

In this exciting episode, we address the challenges faced by customer success teams, with ZapScale leading the way.

Get ready to be captivated by their data-driven approach and practical insights that redefine how we measure customer health.

And here's the best part—Artificial Intelligence.

Manasij will reveal the incredible power of AI, and its ability to predict churn, find upselling opportunities, and revolutionize your customer success efforts.

Prepare to be inspired by real-life examples that will transform your understanding of data analysis and scalability.

Join us on this thrilling journey as we uncover the secrets to maintaining a personal connection with a growing customer base.

Discover the art of combining intuition and data analysis for making the best decisions.

So, don't miss out on this amazing opportunity! 

Get ready to gain wisdom, unlock success secrets, and elevate your game to new heights.

I'm your host, Hakan, Founder of the weekly Customer Success Café Newsletter and TopCSJobs.com—your go-to destination for landing your dream job in customer success.

And now, ladies and gentlemen, it's time to tune in, buckle up, and prepare for the adventure of a lifetime! 

Welcome to The CS Café Podcast No. 5 with Mansij Ganguli, the visionary CEO and co-founder of ZapScale!

Here's the book Manasij mentioned in our interview:
👉”The Signal and the Noise”: Why So Many Predictions Fail–but Some Don't

by Nate Silver

⭐⭐⭐⭐⭐

Subscribe to my free weekly newsletter 👉⁠theCScafe.com⁠

Looking for a job in Customer Success? Find your dream job here 👉 ⁠topCSjobs.com

CS Café #5 – Manasij Ganguli, Co-Founder and CEO, ZapScale
CS Café #5 – Manasij Ganguli, Co-Founder and CEO, ZapScale
06/11/2023
Hakan Ozturk
CS Café #4 – Firaas Rashid, Founder and CEO of Hook
03/05/2023
Hakan Ozturk
CS Café #3 – Nadia Harris – Founder of RemoteWorkAdvocate.com
02/05/2023
Hakan Ozturk
CS Café #2 – Prithwi Dasgupta – CEO of SmartKarrot
02/05/2023
Hakan Ozturk
CS Café #1 – Exclusive Interview With Rav Dhaliwal
02/05/2023
Hakan Ozturk
Welcome to The Customer Success Café Podcast
02/05/2023
Hakan Ozturk
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  • Enersponse Celebrates Milestone Year of Industry Success and Growth in 2024 | citybiz
  • Bank of America Names Maria Martinez to Board of Directors
  • IT Trailblazers Step Into The Spotlight With 2025 Jumpies Award | The Manila Times
  • 3E: Interview With Co-Founder & CTO Werner Coppye On Revolutionizing Renewable ... - Pulse 2.0
  • AI Meeting Assistant Drives Higher Performance for QR Code Provider's Sales Org
  • PrettyDamnQuick Appoints Scott Varner as Vice President of Revenue to Drive Growth & Expansion
  • 10 remote work for young people in the United States: salaries from $65,000 - Tododisca
  • Movers and Shakers: BBH, Dentsu, V&A, MullenLowe, Monks, Ogilvy, F​​orsman ...
  • About Stratus - National Sign Company, Brand Maintenance and Commercial Remodeling
  • Ushur Welcomes Deepak Vedarthan as SVP of Customer Success - MarTech Cube
  • EverHealth - Customer Success Internship - EverCommerce | Built In
  • Collage Launches New Solutions, Makes Two Senior Hires - Daily Research News Online
  • TapClicks Announces Significant Milestones and Industry Recognition in 2024
  • EchoStor Technologies Opens New Headquarters | Morningstar
  • Neon One Welcomes Keith Reed as CEO - Morningstar
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