The Customer Success Café Podcast
Welcome to the Customer Success Café Podcast!
Hello, I’m Hakan, your host, and I’m thrilled to introduce you to our exciting new podcast. Here at the Customer Success Café, we’re on a mission to provide you with invaluable insights and tips that will elevate your customer success strategies to the next level.
Why Customer Success Matters:
In today’s competitive business landscape, ensuring the success of your customers is paramount. It’s not just about selling a product or service; it’s about nurturing relationships and fostering long-term loyalty. This podcast was born out of my passion for customer success, and I’ve gathered the brightest minds in the industry to share their expertise with you.
Meet Our Expert Guests @ The Customer Success Cafe Podcast:
Each month, we bring you interviews with top experts who have made significant waves in the world of customer success. These thought leaders will delve into their experiences, challenges, and successes, offering you a unique perspective on this dynamic field.
What to Expect:
Our lineup of guests is nothing short of remarkable. We’ve secured leaders from various organizations who have mastered the art of customer success. They will provide actionable insights that you can immediately apply to your own strategies.
Stay In the Loop:
To ensure you never miss an episode, hit the bell 🔔 on Spotify, and you’ll receive notifications whenever we release a new episode. Our discussions will keep you up-to-date with the latest trends and best practices in customer success.
Join the Conversation:
Are you a seasoned professional in customer success, or perhaps you have a unique perspective to share? I want to hear from you! If you’d like to be a guest on our show, don’t hesitate to reach out. Your insights could inspire and educate our audience.
Spread the Word:
If you find my podcast valuable, please share it with your network. I believe that the more people we can reach, the better-equipped businesses will be to create exceptional customer experiences. Together, we can raise the bar for customer success.
Give Us Your Feedback:
We’re always striving to improve, and your feedback is essential. If you enjoy our podcast, please consider giving us a 5-star rating. Your review will help others discover and tune in to our content.
For even more insights, subscribe to my free weekly newsletter at theCScafe.com. It’s packed with tips, articles, and resources to keep you informed and inspired on your customer success journey.
Get Ready to Dive In:
So, are you ready? Let’s dive into the world of customer success together. Whether you’re a seasoned pro or just starting, there’s always more to learn, and we’re here to help you succeed.
All things Customer Success
by Hakan Ozturk – Paris, France
Hello and welcome to the 5th edition of your Customer Success Cafe Podcast where we discuss all things Customer Success and so much more!
Hold on tight as we embark on an electrifying conversation with Manasij Ganguli, the CEO of ZapScale.
Get ready to be amazed as we explore his extraordinary journey from starting as an engineer to building startups and more.
But hey, this episode is not just an ordinary podcast.
It's an adventure that will challenge your thoughts and unlock the untapped potential of Customer Success.
Prepare yourself for an inspiring look into the mind of an innovator.
Get ready to learn about ZapScale—a revolutionary platform designed for mid-market and small businesses.
Manasij and his co-founders, Bratish Goswami and Mausmi Ambastha, have used the power of data to propel businesses to new heights in our ever-changing digital world.
But that's just the beginning.
In this exciting episode, we address the challenges faced by customer success teams, with ZapScale leading the way.
Get ready to be captivated by their data-driven approach and practical insights that redefine how we measure customer health.
And here's the best part—Artificial Intelligence.
Manasij will reveal the incredible power of AI, and its ability to predict churn, find upselling opportunities, and revolutionize your customer success efforts.
Prepare to be inspired by real-life examples that will transform your understanding of data analysis and scalability.
Join us on this thrilling journey as we uncover the secrets to maintaining a personal connection with a growing customer base.
Discover the art of combining intuition and data analysis for making the best decisions.
So, don't miss out on this amazing opportunity!
Get ready to gain wisdom, unlock success secrets, and elevate your game to new heights.
I'm your host, Hakan, Founder of the weekly Customer Success Café Newsletter and TopCSJobs.com—your go-to destination for landing your dream job in customer success.
And now, ladies and gentlemen, it's time to tune in, buckle up, and prepare for the adventure of a lifetime!
Welcome to The CS Café Podcast No. 5 with Mansij Ganguli, the visionary CEO and co-founder of ZapScale!
Here's the book Manasij mentioned in our interview:
👉”The Signal and the Noise”: Why So Many Predictions Fail–but Some Don't
by Nate Silver
Subscribe to my free weekly newsletter 👉theCScafe.com
Looking for a job in Customer Success? Find your dream job here 👉 topCSjobs.com
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Thank you for joining us at the Customer Success Café Podcast. Here’s to a future filled with thriving customer relationships and successful businesses!