Quick Notes – Customer Success Insights: Driving Success Worldwide

Quick Notes – Customer Success Insights: Driving Success Worldwide https://drivingcustomersuccess.com Unlocking the Power of Customer Success | News, AI, Books, Events, and More! Mon, 07 Jun 2021 07:19:03 +0000 en-US hourly 1 https://wordpress.org/?v=6.6.2 https://drivingcustomersuccess.com/wp-content/uploads/2021/03/DCS-site-logo-100x100.png Quick Notes – Customer Success Insights: Driving Success Worldwide https://drivingcustomersuccess.com 32 32 The # 1 step every Customer Success Organizations should MASTER https://drivingcustomersuccess.com/the-1-step-every-customer-success-organizations-should-master/ https://drivingcustomersuccess.com/the-1-step-every-customer-success-organizations-should-master/#respond Fri, 16 Apr 2021 14:03:34 +0000 https://www.drivingcustomersuccess.com/?p=985 Hand off from Sales to Customer Success…

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Hand off from Sales to Customer Success…

DrivingCustomerSuccess.com - handoff

Hakan Ozturk

Hakan Ozturk
Founder, theCScafe.com, #1 Weekly Customer Success Newsletter

Hakan Ozturk is a Paris-based Customer Success leader with over 15 years of experience in the computer software industry. Passionate about driving growth and delivering value to strategic customers, Hakan has established himself as a trusted industry expert. As the Founder of The Customer Success Café Newsletter and TopCSjobs.com, Hakan provides valuable industry insights and daily-updated job opportunities worldwide in the field of Customer Success. Connect with Hakan to boost your career in CS and your company’s potential for massive growth.

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]]> https://drivingcustomersuccess.com/the-1-step-every-customer-success-organizations-should-master/feed/ 0 Total Experience : top new trend 2021 https://drivingcustomersuccess.com/total-experience-top-new-trend-2021/ https://drivingcustomersuccess.com/total-experience-top-new-trend-2021/#respond Thu, 08 Apr 2021 10:48:02 +0000 https://www.drivingcustomersuccess.com/?p=932 Did you notice ? Customer Experience NOT enough anymore. With the pandemic, we entered the Era of “Total Experience (TX)” TX = CX + User Experience + Employee Experience. Organizations that provide a Total Experience with their customers will outperform competitors …

Total Experience : top new trend 2021 Read More »

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Did you notice ?

Customer Experience NOT enough anymore.

With the pandemic, we entered the Era of “Total Experience (TX)”

TX = CX + User Experience + Employee Experience.

Organizations that provide a Total Experience with their customers will outperform competitors over the next three years !

Hakan Ozturk

Hakan Ozturk
Founder, theCScafe.com, #1 Weekly Customer Success Newsletter

Hakan Ozturk is a Paris-based Customer Success leader with over 15 years of experience in the computer software industry. Passionate about driving growth and delivering value to strategic customers, Hakan has established himself as a trusted industry expert. As the Founder of The Customer Success Café Newsletter and TopCSjobs.com, Hakan provides valuable industry insights and daily-updated job opportunities worldwide in the field of Customer Success. Connect with Hakan to boost your career in CS and your company’s potential for massive growth.

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]]> https://drivingcustomersuccess.com/total-experience-top-new-trend-2021/feed/ 0 Customer Success is like Photography https://drivingcustomersuccess.com/customer-success-is-like-photography/ https://drivingcustomersuccess.com/customer-success-is-like-photography/#respond Tue, 06 Apr 2021 21:30:30 +0000 https://www.drivingcustomersuccess.com/?p=909 The more you practice, the more exciting it becomes !

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The more you practice,

the more exciting it becomes !

Hakan Ozturk

Hakan Ozturk
Founder, theCScafe.com, #1 Weekly Customer Success Newsletter

Hakan Ozturk is a Paris-based Customer Success leader with over 15 years of experience in the computer software industry. Passionate about driving growth and delivering value to strategic customers, Hakan has established himself as a trusted industry expert. As the Founder of The Customer Success Café Newsletter and TopCSjobs.com, Hakan provides valuable industry insights and daily-updated job opportunities worldwide in the field of Customer Success. Connect with Hakan to boost your career in CS and your company’s potential for massive growth.

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]]> https://drivingcustomersuccess.com/customer-success-is-like-photography/feed/ 0 Retention : the new acquisition https://drivingcustomersuccess.com/retention-the-new-acquisition/ https://drivingcustomersuccess.com/retention-the-new-acquisition/#respond Wed, 31 Mar 2021 17:47:36 +0000 https://www.drivingcustomersuccess.com/?p=788 There is an exponential growth in number of SaaS companies focusing on the Net Revenue Retention (NRR) metric. Simply said : NRR = (Total Revenue – Churn) + Expansion revenue from upsells/Xsells. The lower the Churn, the Higher the NRR. …

Retention : the new acquisition Read More »

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There is an exponential growth in number of SaaS companies focusing on the Net Revenue Retention (NRR) metric.

Simply said :

NRR = (Total Revenue – Churn) + Expansion revenue from upsells/Xsells.

The lower the Churn, the Higher the NRR.

Playing the long game to reduce churn is therefore critical.

Hakan Ozturk

Hakan Ozturk
Founder, theCScafe.com, #1 Weekly Customer Success Newsletter

Hakan Ozturk is a Paris-based Customer Success leader with over 15 years of experience in the computer software industry. Passionate about driving growth and delivering value to strategic customers, Hakan has established himself as a trusted industry expert. As the Founder of The Customer Success Café Newsletter and TopCSjobs.com, Hakan provides valuable industry insights and daily-updated job opportunities worldwide in the field of Customer Success. Connect with Hakan to boost your career in CS and your company’s potential for massive growth.

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]]> https://drivingcustomersuccess.com/retention-the-new-acquisition/feed/ 0 It costs ***5 times more*** to acquire a new customer than keep the existing one. https://drivingcustomersuccess.com/it-costs-5-times-more-to-acquire-a-new-customer-than-keep-the-existing-one/ https://drivingcustomersuccess.com/it-costs-5-times-more-to-acquire-a-new-customer-than-keep-the-existing-one/#respond Wed, 31 Mar 2021 06:39:50 +0000 https://www.drivingcustomersuccess.com/?p=749 The post It costs ***5 times more*** to acquire a new customer than keep the existing one. appeared first on Customer Success Insights: Driving Success Worldwide.

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Hakan Ozturk

Hakan Ozturk
Founder, theCScafe.com, #1 Weekly Customer Success Newsletter

Hakan Ozturk is a Paris-based Customer Success leader with over 15 years of experience in the computer software industry. Passionate about driving growth and delivering value to strategic customers, Hakan has established himself as a trusted industry expert. As the Founder of The Customer Success Café Newsletter and TopCSjobs.com, Hakan provides valuable industry insights and daily-updated job opportunities worldwide in the field of Customer Success. Connect with Hakan to boost your career in CS and your company’s potential for massive growth.

The post It costs ***5 times more*** to acquire a new customer than keep the existing one. appeared first on Customer Success Insights: Driving Success Worldwide.

]]> https://drivingcustomersuccess.com/it-costs-5-times-more-to-acquire-a-new-customer-than-keep-the-existing-one/feed/ 0 Play the Long Game https://drivingcustomersuccess.com/play-the-long-game/ https://drivingcustomersuccess.com/play-the-long-game/#respond Mon, 29 Mar 2021 08:13:57 +0000 https://www.drivingcustomersuccess.com/?p=605 Create genuine connections => partnerships, then, ...

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Create genuine connections => partnerships

Deliver value first, then extend => power of giving

Set achievable objectives => celebrate successes.

To stay motivated, engaged and consistent.

Rather than instant Likes, Comments or distractions.

Play the long game.

Hakan Ozturk

Hakan Ozturk
Founder, theCScafe.com, #1 Weekly Customer Success Newsletter

Hakan Ozturk is a Paris-based Customer Success leader with over 15 years of experience in the computer software industry. Passionate about driving growth and delivering value to strategic customers, Hakan has established himself as a trusted industry expert. As the Founder of The Customer Success Café Newsletter and TopCSjobs.com, Hakan provides valuable industry insights and daily-updated job opportunities worldwide in the field of Customer Success. Connect with Hakan to boost your career in CS and your company’s potential for massive growth.

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]]> https://drivingcustomersuccess.com/play-the-long-game/feed/ 0 If you are New to Customer Success, Congrats! You’ve made the right choice ! https://drivingcustomersuccess.com/if-you-are-new-to-customer-success-congrats-youve-made-the-right-choice/ https://drivingcustomersuccess.com/if-you-are-new-to-customer-success-congrats-youve-made-the-right-choice/#respond Mon, 29 Mar 2021 07:53:31 +0000 https://www.drivingcustomersuccess.com/?p=594 The post If you are New to Customer Success, Congrats! You’ve made the right choice ! appeared first on Customer Success Insights: Driving Success Worldwide.

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Hakan Ozturk

Hakan Ozturk
Founder, theCScafe.com, #1 Weekly Customer Success Newsletter

Hakan Ozturk is a Paris-based Customer Success leader with over 15 years of experience in the computer software industry. Passionate about driving growth and delivering value to strategic customers, Hakan has established himself as a trusted industry expert. As the Founder of The Customer Success Café Newsletter and TopCSjobs.com, Hakan provides valuable industry insights and daily-updated job opportunities worldwide in the field of Customer Success. Connect with Hakan to boost your career in CS and your company’s potential for massive growth.

The post If you are New to Customer Success, Congrats! You’ve made the right choice ! appeared first on Customer Success Insights: Driving Success Worldwide.

]]> https://drivingcustomersuccess.com/if-you-are-new-to-customer-success-congrats-youve-made-the-right-choice/feed/ 0 People buy from people https://drivingcustomersuccess.com/people-buy-from-people/ https://drivingcustomersuccess.com/people-buy-from-people/#respond Sat, 27 Mar 2021 19:45:38 +0000 https://www.drivingcustomersuccess.com/?p=508 It’s critical to be authentic, and your true self. Demonstrate your genuine interest in your customer’s business, not your KPIs, processes, or whatsoever.

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]]> It’s critical to be authentic, and your true self.

Demonstrate your genuine interest in your customer’s business, not your KPIs, processes, or whatsoever.

Hakan Ozturk

Hakan Ozturk
Founder, theCScafe.com, #1 Weekly Customer Success Newsletter

Hakan Ozturk is a Paris-based Customer Success leader with over 15 years of experience in the computer software industry. Passionate about driving growth and delivering value to strategic customers, Hakan has established himself as a trusted industry expert. As the Founder of The Customer Success Café Newsletter and TopCSjobs.com, Hakan provides valuable industry insights and daily-updated job opportunities worldwide in the field of Customer Success. Connect with Hakan to boost your career in CS and your company’s potential for massive growth.

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