Total Experience : top new trend 2021
Did you notice ?
Customer Experience NOT enough anymore.
With the pandemic, we entered the Era of “Total Experience (TX)”
TX = CX + User Experience + Employee Experience.
Organizations that provide a Total Experience with their customers will outperform competitors over the next three years !
Hakan Ozturk
Founder, theCScafe.com, #1 Weekly Customer Success Newsletter
Hakan Ozturk is a Paris-based Customer Success leader with over 15 years of experience in the computer software industry. Passionate about driving growth and delivering value to strategic customers, Hakan has established himself as a trusted industry expert. As the Founder of The Customer Success Café Newsletter and TopCSjobs.com, Hakan provides valuable industry insights and daily-updated job opportunities worldwide in the field of Customer Success. Connect with Hakan to boost your career in CS and your company’s potential for massive growth.
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