The # 1 step every Customer Success Organizations should MASTER
Hand off from Sales to Customer Success…
Category: Quick Notes
Total Experience : top new trend 2021
Did you notice ? Customer Experience NOT enough anymore. With the pandemic, we entered the Era of “Total Experience (TX)” TX = CX + User Experience + Employee Experience. Organizations that …
Customer Success is like Photography
The more you practice, the more exciting it becomes !
Retention : the new acquisition
There is an exponential growth in number of SaaS companies focusing on the Net Revenue Retention (NRR) metric. Simply said : NRR = (Total Revenue – Churn) + Expansion revenue …
People buy from people
It’s critical to be authentic, and your true self. Demonstrate your genuine interest in your customer’s business, not your KPIs, processes, or whatsoever.