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	<title>Nominations &#8211; Customer Success Insights: Driving Success Worldwide</title>
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	<title>Nominations &#8211; Customer Success Insights: Driving Success Worldwide</title>
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		<title>Securonix Appoints Al Arun as Chief Customer Officer</title>
		<link>https://drivingcustomersuccess.com/securonix-appoints-al-arun-as-chief-customer-officer/</link>
					<comments>https://drivingcustomersuccess.com/securonix-appoints-al-arun-as-chief-customer-officer/#respond</comments>
		
		<dc:creator><![CDATA[hozturk]]></dc:creator>
		<pubDate>Tue, 03 Oct 2023 16:32:24 +0000</pubDate>
				<category><![CDATA[News]]></category>
		<category><![CDATA[Nominations]]></category>
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					<description><![CDATA[<p>Seasoned Cybersecurity Product, Sales, and Services Executive Joins Cloud-Native Security Analytics Leader After Nearly Three Decades of Success at Fortune 500 Companies October 03, 2023 09:00 AM Eastern Daylight Time Securonix Appoints Al Arun as Chief Customer Officer ADDISON, Texas&#8211;(BUSINESS &#8230;</p>
<p class="read-more"> <a class="more-link" href="https://drivingcustomersuccess.com/securonix-appoints-al-arun-as-chief-customer-officer/"> <span class="screen-reader-text">Securonix Appoints Al Arun as Chief Customer Officer</span> Read More &#187;</a></p>
<p>The post <a rel="nofollow" href="https://drivingcustomersuccess.com/securonix-appoints-al-arun-as-chief-customer-officer/">Securonix Appoints Al Arun as Chief Customer Officer</a> appeared first on <a rel="nofollow" href="https://drivingcustomersuccess.com">Customer Success Insights: Driving Success Worldwide</a>.</p>
]]></description>
										<content:encoded><![CDATA[
<p><em>Seasoned Cybersecurity Product, Sales, and Services Executive Joins Cloud-Native Security Analytics Leader After Nearly Three Decades of Success at Fortune 500 Companies</em></p>



<p>October 03, 2023 09:00 AM Eastern Daylight Time</p>



<h2 class="wp-block-heading"><strong>Securonix Appoints Al Arun as Chief Customer Officer</strong></h2>


<div class="wp-block-image">
<figure class="aligncenter size-full"><img fetchpriority="high" decoding="async" width="360" height="355" src="https://drivingcustomersuccess.com/wp-content/uploads/2023/10/Securonix-Al-Arun.png" alt="Securonix Al Arun" class="wp-image-11152" title="DrivingCustomerSuccess.com - Securonix Appoints Al Arun as Chief Customer Officer 1" srcset="https://drivingcustomersuccess.com/wp-content/uploads/2023/10/Securonix-Al-Arun.png 360w, https://drivingcustomersuccess.com/wp-content/uploads/2023/10/Securonix-Al-Arun-300x296.png 300w, https://drivingcustomersuccess.com/wp-content/uploads/2023/10/Securonix-Al-Arun-100x99.png 100w, https://drivingcustomersuccess.com/wp-content/uploads/2023/10/Securonix-Al-Arun-150x148.png 150w, https://drivingcustomersuccess.com/wp-content/uploads/2023/10/Securonix-Al-Arun-200x197.png 200w" sizes="(max-width: 360px) 100vw, 360px" /></figure></div>


<p>ADDISON, Texas&#8211;(<a href="https://www.businesswire.com/" target="_blank" rel="noopener">BUSINESS WIRE</a>)&#8211;<a href="https://cts.businesswire.com/ct/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.securonix.com%2F&amp;esheet=53569026&amp;newsitemid=20231003891009&amp;lan=en-US&amp;anchor=Securonix%2C+Inc.&amp;index=1&amp;md5=af696fe575ac70fa1720f434d742343f" target="_blank" rel="noreferrer noopener">Securonix, Inc.</a>, a leader in Unified Defense SIEM, today announced the appointment of Al Arun as Chief Customer Officer. In this role, Arun will lead customer success and support, foster long-term relationships, and enhance the user experience for Securonix customers and partners as the company enters its next phase of growth.</p>



<blockquote class="wp-block-quote is-layout-flow wp-block-quote-is-layout-flow">
<p id="pull-quote">“Securonix has a long history of industry-leading, customer-centric innovation, which is guided by the deep relationships they have with leading enterprises”</p>
</blockquote>



<p>“We are excited to welcome Al Arun to the executive leadership team at Securonix,” said Nayaki Nayyar, Chief Executive Officer, Securonix. “Al has a well-established track record of cultivating customer success and driving customer experience and value with cloud and SaaS-based technologies that are well-aligned with our short- and long-term vision. Al is a proven cybersecurity industry leader, and I am thrilled to work with him again as we deepen our customer relationships and help them defend against the ever-evolving threat landscape.”</p>



<p>Arun is a results-oriented executive with more than 25 years of global enterprise software industry leadership. He has held key roles in engineering, product management, professional services, sales and customer success, and delivered incremental revenue growth at Fortune 500 companies. Arun most recently served as the Chief Customer Officer of Ivanti, where he led the global professional services, customer value, customer success, support and education organizations. Prior to his time at Ivanti, Arun spent nearly 3 ½ years as Global Vice President at BMC Software driving global customer success and leading Customer-Engineering activities on BMC’s cloud solution, Helix. In addition to serving in key roles at Oracle and Infor, Arun has also held global leadership positions at Salesforce and SAP, defining product vision, strategy, sales and delivery while also driving customer success and adoption of cloud platforms and services.</p><div class="drivi-in-content" id="drivi-327436976"><iframe src="https://topcsjobs.substack.com/embed" width="640" height="400" style="border:1px solid #EEE; background:white;" frameborder="0" scrolling="no"></iframe></div>



<p>“Our company has a long history of industry-leading, customer-centric innovation, which is guided by the deep relationships they have with leading enterprises,” said Arun. “Under Nayaki’s guidance, the company is once again redefining the SIEM market. I look forward to working with her again, and joining an exceptional executive leadership team that is poised to bring the company to the next level.”</p>



<p>The company was recently <a href="https://cts.businesswire.com/ct/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.securonix.com%2Fresources%2Fgartner-voice-of-the-customer-for-siem%2F&amp;esheet=53569026&amp;newsitemid=20231003891009&amp;lan=en-US&amp;anchor=named&amp;index=2&amp;md5=6845909fe9cc33ba2a8864e52060b533" target="_blank" rel="noreferrer noopener">named</a> again as a Customers’ Choice in the 2023 Gartner Peer Insights ‘Voice of the Customer’: Security Information and Event Management (SIEM). In addition to being named as an overall Customers’ Choice for SIEM, Securonix was recognized as a Customers’ Choice in every segment including a Midsized Enterprise (50M-1B USD) Customers&#8217; Choice, an Asia/Pacific Customers&#8217; Choice, and a North American Customers&#8217; Choice.</p>



<h2 class="wp-block-heading"><strong>About Securonix</strong></h2>



<p>Securonix is leading the evolution of SIEM for today’s hybrid cloud, data-driven enterprises. Securonix Unified Defense SIEM provides organizations with the first and only content-driven threat detection, investigation and response (TDIR) solution built with a highly scalable data cloud and a unified experience from the analyst to the CISO. The innovative cloud-native solution enables organizations to scale up their security operations and keep up with evolving threats. For more information, visit&nbsp;<a target="_blank" href="https://cts.businesswire.com/ct/CT?id=smartlink&amp;url=http%3A%2F%2Fwww.securonix.com&amp;esheet=53569026&amp;newsitemid=20231003891009&amp;lan=en-US&amp;anchor=www.securonix.com&amp;index=3&amp;md5=fc3919439519569c600b80924eb996cb" rel="noreferrer noopener">www.securonix.com</a>&nbsp;or follow us on&nbsp;<a target="_blank" href="https://cts.businesswire.com/ct/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsecuronix%2F%3ForiginalSubdomain%3Din&amp;esheet=53569026&amp;newsitemid=20231003891009&amp;lan=en-US&amp;anchor=LinkedIn&amp;index=4&amp;md5=4ec71c2c0ec86a27e96231e5c3dc6273" rel="noreferrer noopener">LinkedIn</a>,&nbsp;<a target="_blank" href="https://cts.businesswire.com/ct/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.facebook.com%2FSecuronix%2F&amp;esheet=53569026&amp;newsitemid=20231003891009&amp;lan=en-US&amp;anchor=Facebook&amp;index=5&amp;md5=b7bd0bb4ad2ae2f90b5c2c815b440639" rel="noreferrer noopener">Facebook</a>, and&nbsp;<a target="_blank" href="https://cts.businesswire.com/ct/CT?id=smartlink&amp;url=https%3A%2F%2Ftwitter.com%2FSecuronix&amp;esheet=53569026&amp;newsitemid=20231003891009&amp;lan=en-US&amp;anchor=Twitter&amp;index=6&amp;md5=5e08311aed100ee6da615fdec89b2468" rel="noreferrer noopener">Twitter</a>.</p>



<h2 class="wp-block-heading">Contacts</h2>



<p>Geoff Lopes<br>fama PR for Securonix<br><a href="mailto:Securonix@famapr.com" target="_blank" rel="noreferrer noopener">Securonix@famapr.com</a></p>



<hr class="wp-block-separator has-alpha-channel-opacity"/>



<p>Driving Customer Success  &#8211; <a href="http://www.DrivingCustomerSuccess.com" target="_blank" rel="noopener">www.DrivingCustomerSuccess.com</a></p>
<div class="drivi-after-content" id="drivi-853475526"><p><img decoding="async" class=" wp-image-8845" src="https://drivingcustomersuccess.com/wp-content/uploads/2023/07/Hakan-Ozturk-DrivingCustomerSuccess.png" alt="Hakan Ozturk" width="128" height="128" srcset="https://drivingcustomersuccess.com/wp-content/uploads/2023/07/Hakan-Ozturk-DrivingCustomerSuccess.png 200w, https://drivingcustomersuccess.com/wp-content/uploads/2023/07/Hakan-Ozturk-DrivingCustomerSuccess-150x150.png 150w, https://drivingcustomersuccess.com/wp-content/uploads/2023/07/Hakan-Ozturk-DrivingCustomerSuccess-100x100.png 100w" sizes="(max-width: 128px) 100vw, 128px" /></p>
<p><strong>Hakan Ozturk</strong><br />
Founder, theCScafe.com, #1 Weekly Customer Success Newsletter</p>
<p>Hakan Ozturk is a Paris-based Customer Success leader with over 15 years of experience in the computer software industry. Passionate about driving growth and delivering value to strategic customers, Hakan has established himself as a trusted industry expert. As the Founder of The Customer Success Café Newsletter and TopCSjobs.com, Hakan provides valuable industry insights and daily-updated job opportunities worldwide in the field of Customer Success. Connect with Hakan to boost your career in CS and your company&#8217;s potential for massive growth.</p>
</div><div class="drivi-after-content_2" id="drivi-1919842066"><center><iframe src="https://www.thecscafe.com/embed" width="640" height="400" style="border:1px solid #EEE; background:white;" frameborder="0" scrolling="no"></iframe></center></div><p>The post <a rel="nofollow" href="https://drivingcustomersuccess.com/securonix-appoints-al-arun-as-chief-customer-officer/">Securonix Appoints Al Arun as Chief Customer Officer</a> appeared first on <a rel="nofollow" href="https://drivingcustomersuccess.com">Customer Success Insights: Driving Success Worldwide</a>.</p>
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		<title>Cyara Appoints Chief Customer Officer &#038; Chief Product Officer, Expanding Global Leadership Team</title>
		<link>https://drivingcustomersuccess.com/cyara-appoints-chief-customer-officer-jeff-romano/</link>
					<comments>https://drivingcustomersuccess.com/cyara-appoints-chief-customer-officer-jeff-romano/#respond</comments>
		
		<dc:creator><![CDATA[hozturk]]></dc:creator>
		<pubDate>Wed, 27 Sep 2023 17:56:19 +0000</pubDate>
				<category><![CDATA[News]]></category>
		<category><![CDATA[Nominations]]></category>
		<guid isPermaLink="false">https://drivingcustomersuccess.com/?p=10992</guid>

					<description><![CDATA[<p>Industry veterans strengthen Cyara’s executive team to elevate global CX and drive customer satisfaction September 27, 2023 09:00 AM Eastern Daylight Time REDWOOD CITY, Calif.&#8211;(BUSINESS WIRE)&#8211;Cyara, the leading AI-led Customer Experience (CX) Transformation Platform provider, today announced the appointment of &#8230;</p>
<p class="read-more"> <a class="more-link" href="https://drivingcustomersuccess.com/cyara-appoints-chief-customer-officer-jeff-romano/"> <span class="screen-reader-text">Cyara Appoints Chief Customer Officer &#38; Chief Product Officer, Expanding Global Leadership Team</span> Read More &#187;</a></p>
<p>The post <a rel="nofollow" href="https://drivingcustomersuccess.com/cyara-appoints-chief-customer-officer-jeff-romano/">Cyara Appoints Chief Customer Officer &amp; Chief Product Officer, Expanding Global Leadership Team</a> appeared first on <a rel="nofollow" href="https://drivingcustomersuccess.com">Customer Success Insights: Driving Success Worldwide</a>.</p>
]]></description>
										<content:encoded><![CDATA[<div class="wp-block-image">
<figure class="aligncenter size-large"><img decoding="async" src="https://mms.businesswire.com/media/20230927160694/en/1900095/2/cyara-logo.jpg" alt="Cyara" title="DrivingCustomerSuccess.com - Cyara Appoints Chief Customer Officer &amp; Chief Product Officer, Expanding Global Leadership Team 2"></figure></div>


<p>I<em>ndustry veterans strengthen Cyara’s executive team to elevate global CX and drive customer satisfaction</em></p>



<p>September 27, 2023 09:00 AM Eastern Daylight Time</p>



<p>REDWOOD CITY, Calif.&#8211;(<a href="https://www.businesswire.com/" target="_blank" rel="noopener">BUSINESS WIRE</a>)&#8211;<a target="_blank" href="https://cts.businesswire.com/ct/CT?id=smartlink&amp;url=https%3A%2F%2Fcyara.com%2F&amp;esheet=53564261&amp;newsitemid=20230927160694&amp;lan=en-US&amp;anchor=Cyara&amp;index=1&amp;md5=656d43a570e02054b8bfccf937be5a20" rel="noreferrer noopener">Cyara</a>, the leading AI-led Customer Experience (CX) Transformation Platform provider, today announced the appointment of Jeff Romano as Chief Customer Officer (CCO) and the promotion of Cyara’s Executive Vice President of Product, Max Lipovetsky to Chief Product Officer.</p>



<blockquote class="wp-block-quote is-layout-flow wp-block-quote-is-layout-flow">
<p id="pull-quote">“With Jeff&#8217;s customer-centric approach and Max&#8217;s product innovation expertise, we will continue to deliver innovative solutions that drive customer satisfaction and long-term retention.”<a href="https://www.businesswire.com/news/home/20230927160694/en/Cyara-Appoints-Chief-Customer-Officer-Chief-Product-Officer-Expanding-Global-Leadership-Team#" target="_blank" rel="noopener">Tweet this</a></p>
</blockquote>



<p>In his role, Romano will be responsible for managing the customer experience for the company&#8217;s global customer base across various touchpoints, including onboarding, technical training and education, all post-sales activities, and retention. With over 25 years of experience in cultivating strategic customer relationships and fostering high levels of customer satisfaction and retention, he brings a proven track record of success in managing global customer success teams.</p>



<p>“Today, we are witnessing a pace of change in both customer expectations and technology like never before,” said Romano. “My dedication to fostering meaningful customer relationships and ensuring their success aligns perfectly with the company&#8217;s commitment to delivering unparalleled customer satisfaction. I look forward to continuing to build on the company&#8217;s customer-centric culture and driving the best possible experience for all customers.”</p><div class="drivi-in-content" id="drivi-2076540302"><iframe src="https://topcsjobs.substack.com/embed" width="640" height="400" style="border:1px solid #EEE; background:white;" frameborder="0" scrolling="no"></iframe></div>



<p>In his elevated role of Chief Product Officer, Lipovetsky will drive continued product expansion and innovation across Cyara’s broad CX transformation platform. His focus will be on investment in emerging technologies such as conversational AI, large language models (LLMs) and generative AI to maintain and expand CX market leadership.</p>



<p>“I am really thrilled to welcome Jeff to the company&#8217;s leadership team and congratulate Max on his well-deserved promotion,” said Rishi Rana, CEO. “With Jeff&#8217;s customer-centric approach and Max&#8217;s product innovation expertise, we will continue to deliver innovative solutions that drive customer satisfaction and long-term retention.”</p>



<p>To learn more about the company&#8217;s industry-leading CX assurance solutions, please visit: <a href="https://cts.businesswire.com/ct/CT?id=smartlink&amp;url=https%3A%2F%2Fcyara.com%2F&amp;esheet=53564261&amp;newsitemid=20230927160694&amp;lan=en-US&amp;anchor=https%3A%2F%2Fcyara.com%2F&amp;index=2&amp;md5=4b7569a05f1958675466e326c42d1aaf" target="_blank" rel="noreferrer noopener">https://cyara.com/</a>.</p>



<h2 class="wp-block-heading"><strong>About Cyara</strong></h2>



<p>Cyara revolutionizes the way businesses transform and optimize their customer experiences. The company&#8217;s AI-based CX Transformation Platform empowers enterprises to deliver flawless interactions across voice, video, digital, and chatbot experiences. Businesses improve customer journeys through continuous innovation while reducing cost and minimizing risk. With a 96% customer retention rate and world-class Net Promoter Score (NPS), today’s leading global brands trust us every day to deliver customer smiles at scale.</p>



<p>To learn more, visit <a href="https://cts.businesswire.com/ct/CT?id=smartlink&amp;url=https%3A%2F%2Fcyara.com%2F&amp;esheet=53564261&amp;newsitemid=20230927160694&amp;lan=en-US&amp;anchor=cyara.com&amp;index=3&amp;md5=8701f6c6b690735e2d334ea7f0bb4653" target="_blank" rel="noreferrer noopener">cyara.com</a> </p>



<h2 class="wp-block-heading">Contacts</h2>



<p>Diana Gallagher<br>(408) 656-9699<br>10Fold Communications for Cyara<br><a href="mailto:cyara@10fold.com" target="_blank" rel="noreferrer noopener">cyara@10fold.com</a></p>



<hr class="wp-block-separator has-alpha-channel-opacity"/>



<p>Driving Customer Success &#8211; <a href="http://www.DrivingCustomerSuccess.com" target="_blank" rel="noopener">www.DrivingCustomerSuccess.com</a></p>
<div class="drivi-after-content" id="drivi-1988873526"><p><img decoding="async" class=" wp-image-8845" src="https://drivingcustomersuccess.com/wp-content/uploads/2023/07/Hakan-Ozturk-DrivingCustomerSuccess.png" alt="Hakan Ozturk" width="128" height="128" srcset="https://drivingcustomersuccess.com/wp-content/uploads/2023/07/Hakan-Ozturk-DrivingCustomerSuccess.png 200w, https://drivingcustomersuccess.com/wp-content/uploads/2023/07/Hakan-Ozturk-DrivingCustomerSuccess-150x150.png 150w, https://drivingcustomersuccess.com/wp-content/uploads/2023/07/Hakan-Ozturk-DrivingCustomerSuccess-100x100.png 100w" sizes="(max-width: 128px) 100vw, 128px" /></p>
<p><strong>Hakan Ozturk</strong><br />
Founder, theCScafe.com, #1 Weekly Customer Success Newsletter</p>
<p>Hakan Ozturk is a Paris-based Customer Success leader with over 15 years of experience in the computer software industry. Passionate about driving growth and delivering value to strategic customers, Hakan has established himself as a trusted industry expert. As the Founder of The Customer Success Café Newsletter and TopCSjobs.com, Hakan provides valuable industry insights and daily-updated job opportunities worldwide in the field of Customer Success. Connect with Hakan to boost your career in CS and your company&#8217;s potential for massive growth.</p>
</div><div class="drivi-after-content_2" id="drivi-1653873006"><center><iframe src="https://www.thecscafe.com/embed" width="640" height="400" style="border:1px solid #EEE; background:white;" frameborder="0" scrolling="no"></iframe></center></div><p>The post <a rel="nofollow" href="https://drivingcustomersuccess.com/cyara-appoints-chief-customer-officer-jeff-romano/">Cyara Appoints Chief Customer Officer &amp; Chief Product Officer, Expanding Global Leadership Team</a> appeared first on <a rel="nofollow" href="https://drivingcustomersuccess.com">Customer Success Insights: Driving Success Worldwide</a>.</p>
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		<title>Biza.io Appoints Jessica Booth as Head of Customer Success, Prepares for Growth</title>
		<link>https://drivingcustomersuccess.com/biza-io-jessica-booth-head-customer-success/</link>
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		<dc:creator><![CDATA[hozturk]]></dc:creator>
		<pubDate>Wed, 27 Sep 2023 07:11:13 +0000</pubDate>
				<category><![CDATA[News]]></category>
		<category><![CDATA[Nominations]]></category>
		<guid isPermaLink="false">https://drivingcustomersuccess.com/?p=10971</guid>

					<description><![CDATA[<p>New Leadership at Biza.io Australian consumer data leader, Biza.io, has welcomed Jessica Booth as its new Head of Customer Success, positioning the company for further growth. With a rich history in roles focusing on customer satisfaction and business development, Booth &#8230;</p>
<p class="read-more"> <a class="more-link" href="https://drivingcustomersuccess.com/biza-io-jessica-booth-head-customer-success/"> <span class="screen-reader-text">Biza.io Appoints Jessica Booth as Head of Customer Success, Prepares for Growth</span> Read More &#187;</a></p>
<p>The post <a rel="nofollow" href="https://drivingcustomersuccess.com/biza-io-jessica-booth-head-customer-success/">Biza.io Appoints Jessica Booth as Head of Customer Success, Prepares for Growth</a> appeared first on <a rel="nofollow" href="https://drivingcustomersuccess.com">Customer Success Insights: Driving Success Worldwide</a>.</p>
]]></description>
										<content:encoded><![CDATA[<div class="wp-block-image">
<figure class="aligncenter size-full"><img decoding="async" width="629" height="499" src="https://drivingcustomersuccess.com/wp-content/uploads/2023/09/Jessica-Booth.jpg" alt="Jessica Booth Biza.io" class="wp-image-10972" title="DrivingCustomerSuccess.com - Biza.io Appoints Jessica Booth as Head of Customer Success, Prepares for Growth 3" srcset="https://drivingcustomersuccess.com/wp-content/uploads/2023/09/Jessica-Booth.jpg 629w, https://drivingcustomersuccess.com/wp-content/uploads/2023/09/Jessica-Booth-300x238.jpg 300w, https://drivingcustomersuccess.com/wp-content/uploads/2023/09/Jessica-Booth-100x79.jpg 100w, https://drivingcustomersuccess.com/wp-content/uploads/2023/09/Jessica-Booth-150x119.jpg 150w, https://drivingcustomersuccess.com/wp-content/uploads/2023/09/Jessica-Booth-200x159.jpg 200w, https://drivingcustomersuccess.com/wp-content/uploads/2023/09/Jessica-Booth-450x357.jpg 450w, https://drivingcustomersuccess.com/wp-content/uploads/2023/09/Jessica-Booth-600x476.jpg 600w" sizes="(max-width: 629px) 100vw, 629px" /></figure></div>


<h2 class="wp-block-heading"><strong>New Leadership at Biza.io</strong></h2>



<p>Australian consumer data leader, <a href="http://www.Biza.io" target="_blank" rel="noopener">Biza.io</a>, has welcomed Jessica Booth as its new Head of Customer Success, positioning the company for further growth. With a rich history in roles focusing on customer satisfaction and business development, Booth is expected to uphold a standard of excellence in servicing new and existing customers. Client portfolio includes Judo Bank, Bank First, and Regional Australia Bank.</p>



<h2 class="wp-block-heading"><strong>Biza.io&#8217;s Role in Australian Consumer Data</strong></h2>



<p>As a leading entity in the Consumer Data Rights (CDR) space, Biza.io has been helping banks, financial institutions, energy retailers, and data economy participants since its inception in 2017. Their services enable these institutions to navigate the heavily regulated CDR ecosystem and drive innovation within the Australian data-sharing landscape.</p>



<p>Booth expressed her enthusiasm for joining the company and commented on the dynamic nature of the CDR industry. She says, &#8220;The capabilities of CDR are evolving every day. It&#8217;s rare to get an opportunity to work at the coal face of a new ecosystem and I&#8217;m looking forward to working closely with customers as we assist them in their CDR journeys.&#8221;</p>



<p>Booth will bring her vast experience to the company, having previously been the Head of Customer Success at cloud enterprise software company Mastt and commanding key leadership roles at AlayaCare ANZ and Telstra Health.</p>



<p>Also joining Biza.io&#8217;s expanding team are Colleen D&#8217;Arcy, assigned as HR Business Partner, bringing her leadership experiences from Dataminr and Axiom Australia, and Stephanie Robinson, previously a technical writer for VeroGuard Systems, who will serve as a Technical Writer. Robinson will be instrumental in simplifying the complex CDR standards.</p><div class="drivi-in-content" id="drivi-1409139968"><iframe src="https://topcsjobs.substack.com/embed" width="640" height="400" style="border:1px solid #EEE; background:white;" frameborder="0" scrolling="no"></iframe></div>



<h2 class="wp-block-heading"><strong>Future Growth and Innovation</strong></h2>



<p>Stuart Low, Founder, and CEO at Biza.io, enthusiastically remarked on the latest appointments, stating, &#8220;Jessica, Colleen, and Stephanie join Biza.io at an opportune time, with their leadership and expertise set to play a crucial role in Biza.io’s growth. Our customers represent 14% of banking consumers and more than 75% of energy consumers, so in leading our Customer Success team, Jessica will be facilitating relationships with a diverse and large group of stakeholders.&#8221;</p>



<p>The company expects to build upon its existing impact, with 18 million consumers gaining data-sharing access enabled by Biza.io&#8217;s technology. In June 2023, they announced the launch of DataRight Plus, a community project intending to enhance and add new features to the CDR ecosystem beyond the current government mandate.</p>



<p>Founded in Brisbane in 2017, the company currently employs 34 staff across Australia. After raising AU$7.5 million in a Series A funding round led by OIF Ventures and Jelix Ventures in 2022, Biza.io earned the 2023 Fintech Australia Award for Excellence in Regtech. With their new appointments, the company shows no sign of slowing down.</p>



<hr class="wp-block-separator has-alpha-channel-opacity"/>



<p>Driving Customer Success &#8211; <a href="http://www.drivingcustomersuccess.com">www.drivingcustomersuccess.com</a></p>
<div class="drivi-after-content" id="drivi-1319281600"><p><img decoding="async" class=" wp-image-8845" src="https://drivingcustomersuccess.com/wp-content/uploads/2023/07/Hakan-Ozturk-DrivingCustomerSuccess.png" alt="Hakan Ozturk" width="128" height="128" srcset="https://drivingcustomersuccess.com/wp-content/uploads/2023/07/Hakan-Ozturk-DrivingCustomerSuccess.png 200w, https://drivingcustomersuccess.com/wp-content/uploads/2023/07/Hakan-Ozturk-DrivingCustomerSuccess-150x150.png 150w, https://drivingcustomersuccess.com/wp-content/uploads/2023/07/Hakan-Ozturk-DrivingCustomerSuccess-100x100.png 100w" sizes="(max-width: 128px) 100vw, 128px" /></p>
<p><strong>Hakan Ozturk</strong><br />
Founder, theCScafe.com, #1 Weekly Customer Success Newsletter</p>
<p>Hakan Ozturk is a Paris-based Customer Success leader with over 15 years of experience in the computer software industry. Passionate about driving growth and delivering value to strategic customers, Hakan has established himself as a trusted industry expert. As the Founder of The Customer Success Café Newsletter and TopCSjobs.com, Hakan provides valuable industry insights and daily-updated job opportunities worldwide in the field of Customer Success. Connect with Hakan to boost your career in CS and your company&#8217;s potential for massive growth.</p>
</div><div class="drivi-after-content_2" id="drivi-1921820536"><center><iframe src="https://www.thecscafe.com/embed" width="640" height="400" style="border:1px solid #EEE; background:white;" frameborder="0" scrolling="no"></iframe></center></div><p>The post <a rel="nofollow" href="https://drivingcustomersuccess.com/biza-io-jessica-booth-head-customer-success/">Biza.io Appoints Jessica Booth as Head of Customer Success, Prepares for Growth</a> appeared first on <a rel="nofollow" href="https://drivingcustomersuccess.com">Customer Success Insights: Driving Success Worldwide</a>.</p>
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		<title>ECI Software Solutions Welcomes Riz Karim as New Chief Customer Officer</title>
		<link>https://drivingcustomersuccess.com/eci-software-riz-karim-chief-customer-officer-2023/</link>
					<comments>https://drivingcustomersuccess.com/eci-software-riz-karim-chief-customer-officer-2023/#respond</comments>
		
		<dc:creator><![CDATA[hozturk]]></dc:creator>
		<pubDate>Wed, 20 Sep 2023 06:13:59 +0000</pubDate>
				<category><![CDATA[News]]></category>
		<category><![CDATA[Nominations]]></category>
		<guid isPermaLink="false">https://drivingcustomersuccess.com/?p=10739</guid>

					<description><![CDATA[<p>ECI Software Solutions Welcomes Riz Karim as New Chief Customer Officer ECI executive team fills leadership role to elevate global customer experience and help drive profitable growth of small- and medium-sized businesses September 18, 2023 06:05 AM Eastern Daylight Time &#8230;</p>
<p class="read-more"> <a class="more-link" href="https://drivingcustomersuccess.com/eci-software-riz-karim-chief-customer-officer-2023/"> <span class="screen-reader-text">ECI Software Solutions Welcomes Riz Karim as New Chief Customer Officer</span> Read More &#187;</a></p>
<p>The post <a rel="nofollow" href="https://drivingcustomersuccess.com/eci-software-riz-karim-chief-customer-officer-2023/">ECI Software Solutions Welcomes Riz Karim as New Chief Customer Officer</a> appeared first on <a rel="nofollow" href="https://drivingcustomersuccess.com">Customer Success Insights: Driving Success Worldwide</a>.</p>
]]></description>
										<content:encoded><![CDATA[
<h1 class="wp-block-heading"><strong>ECI Software Solutions Welcomes Riz Karim as New Chief Customer Officer</strong></h1>



<p><em>ECI executive team fills leadership role to elevate global customer experience and help drive profitable growth of small- and medium-sized businesses</em></p>


<div class="wp-block-image">
<figure class="aligncenter size-full"><img loading="lazy" decoding="async" width="467" height="471" src="https://drivingcustomersuccess.com/wp-content/uploads/2023/09/riz-karim-ECI-Software.jpg" alt="ECI Software Solutions Welcomes Riz Karim as New Chief Customer Officer" class="wp-image-10748" title="DrivingCustomerSuccess.com - ECI Software Solutions Welcomes Riz Karim as New Chief Customer Officer 4" srcset="https://drivingcustomersuccess.com/wp-content/uploads/2023/09/riz-karim-ECI-Software.jpg 467w, https://drivingcustomersuccess.com/wp-content/uploads/2023/09/riz-karim-ECI-Software-297x300.jpg 297w, https://drivingcustomersuccess.com/wp-content/uploads/2023/09/riz-karim-ECI-Software-150x151.jpg 150w, https://drivingcustomersuccess.com/wp-content/uploads/2023/09/riz-karim-ECI-Software-100x101.jpg 100w, https://drivingcustomersuccess.com/wp-content/uploads/2023/09/riz-karim-ECI-Software-200x202.jpg 200w, https://drivingcustomersuccess.com/wp-content/uploads/2023/09/riz-karim-ECI-Software-300x303.jpg 300w, https://drivingcustomersuccess.com/wp-content/uploads/2023/09/riz-karim-ECI-Software-450x454.jpg 450w" sizes="(max-width: 467px) 100vw, 467px" /><figcaption class="wp-element-caption">Riz Karim, Chief Customer Officer, ECI Software Solutions (Photo: Business Wire)</figcaption></figure></div>


<p>September 18, 2023 06:05 AM Eastern Daylight Time</p>



<p>FORT WORTH, Texas&#8211;(<a href="https://www.businesswire.com/" target="_blank" rel="noopener">BUSINESS WIRE</a>)&#8211;<a target="_blank" href="https://cts.businesswire.com/ct/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.ecisolutions.com%2F&amp;esheet=53556175&amp;newsitemid=20230918475120&amp;lan=en-US&amp;anchor=ECI+Software+Solutions&amp;index=1&amp;md5=0d905807d1dbd1d2cdda329c762c6cc9" rel="noreferrer noopener">ECI Software Solutions</a>, a global provider of cloud-based business management software and services, today announced that Riz Karim has been appointed as chief customer officer to support customer growth and success globally. Joining ECI with more than 20 years of experience in the global software industry, Karim will lead customer-facing teams, collaborating across divisions—including manufacturing, residential construction, field service management, building supply, office technology and wholesale/retail distribution industries—to deliver exceptional customer support and professional services.</p>



<blockquote class="wp-block-quote is-layout-flow wp-block-quote-is-layout-flow">
<p id="pull-quote">“The chief customer officer position is incredibly important, as we’re wholly focused on helping small- and medium-sized businesses compete and grow. Riz not only brings a deep understanding of customer needs, but also has a proven track record of leading global support teams”</p>
</blockquote>



<p>Previously, Karim served as senior vice president of global services and support at Everbridge, a global leader in critical event management and national public warning software solutions, where he launched and managed the company’s customer success function. Karim also served on Everbridge&#8217;s senior leadership team as the company went through a successful IPO and growth phase, consistently achieving strong net promoter scores and gross revenue retention rates and establishing an award-winning customer support organization.</p>



<p>“The chief customer officer position is incredibly important, as we’re wholly focused on helping small- and medium-sized businesses compete and grow. Riz not only brings a deep understanding of customer needs, but also has a proven track record of leading global support teams,” said Trevor Gruenewald, CEO of ECI Software Solutions. “At ECI Software Solutions, we’re dedicated to empowering SMBs and lifting the entrepreneurial spirit through purpose-built solutions, and Riz’s customer journey expertise will drive greater value for our customers across the world.”</p><div class="drivi-in-content" id="drivi-448960840"><iframe src="https://topcsjobs.substack.com/embed" width="640" height="400" style="border:1px solid #EEE; background:white;" frameborder="0" scrolling="no"></iframe></div>



<h2 class="wp-block-heading"><strong>About ECI Software Solutions</strong></h2>



<p>ECI Software Solutions provides cloud-based business software for running small and mid-sized businesses end to end. Built by experts in manufacturing, residential construction, field service management, building supply, office technology and wholesale/retail distribution industries, ECI’s industry-specific software connects businesses and customers, improving visibility, operational efficiency and profitability. With ECI, businesses seamlessly integrate sales and marketing, business intelligence, CRM, data and analytics, ecommerce, mobile apps, and payment processing. With more than 30 years of industry leadership, ECI is trusted by 24,000 customers in more than 80 countries globally. Headquartered in Fort Worth, Texas, it has offices in the U.S., Canada, Mexico, United Kingdom, Netherlands, and Australia. For more information, visit&nbsp;<a target="_blank" href="https://cts.businesswire.com/ct/CT?id=smartlink&amp;url=http%3A%2F%2Fwww.ecisolutions.com%2F&amp;esheet=53556175&amp;newsitemid=20230918475120&amp;lan=en-US&amp;anchor=www.ECIsolutions.com&amp;index=2&amp;md5=1246833d25c229b1b3ea1e51d5c33787" rel="noreferrer noopener">www.ECIsolutions.com</a>.</p>



<h2 class="wp-block-heading">Contacts</h2>



<p>Brittni Borrero <br>Gabriel Marketing Group (for ECI Software Solutions)<br>Phone: 248-931-3418 <br>Email: <a href="mailto:brittnib@gabrielmarketing.com" target="_blank" rel="noreferrer noopener">brittnib@gabrielmarketing.com</a>   </p>



<p>Original post here: https://www.businesswire.com/news/home/20230918475120/en/5519831/ECI-Software-Solutions-Welcomes-Riz-Karim-as-New-Chief-Customer-Officer</p>



<hr class="wp-block-separator has-alpha-channel-opacity"/>



<p>Driving Customer Success &#8211; <a href="http://www.drivingcustomersuccess.com">www.drivingcustomersuccess.com</a></p>
<div class="drivi-after-content" id="drivi-2009093515"><p><img decoding="async" class=" wp-image-8845" src="https://drivingcustomersuccess.com/wp-content/uploads/2023/07/Hakan-Ozturk-DrivingCustomerSuccess.png" alt="Hakan Ozturk" width="128" height="128" srcset="https://drivingcustomersuccess.com/wp-content/uploads/2023/07/Hakan-Ozturk-DrivingCustomerSuccess.png 200w, https://drivingcustomersuccess.com/wp-content/uploads/2023/07/Hakan-Ozturk-DrivingCustomerSuccess-150x150.png 150w, https://drivingcustomersuccess.com/wp-content/uploads/2023/07/Hakan-Ozturk-DrivingCustomerSuccess-100x100.png 100w" sizes="(max-width: 128px) 100vw, 128px" /></p>
<p><strong>Hakan Ozturk</strong><br />
Founder, theCScafe.com, #1 Weekly Customer Success Newsletter</p>
<p>Hakan Ozturk is a Paris-based Customer Success leader with over 15 years of experience in the computer software industry. Passionate about driving growth and delivering value to strategic customers, Hakan has established himself as a trusted industry expert. As the Founder of The Customer Success Café Newsletter and TopCSjobs.com, Hakan provides valuable industry insights and daily-updated job opportunities worldwide in the field of Customer Success. Connect with Hakan to boost your career in CS and your company&#8217;s potential for massive growth.</p>
</div><div class="drivi-after-content_2" id="drivi-1221007680"><center><iframe src="https://www.thecscafe.com/embed" width="640" height="400" style="border:1px solid #EEE; background:white;" frameborder="0" scrolling="no"></iframe></center></div><p>The post <a rel="nofollow" href="https://drivingcustomersuccess.com/eci-software-riz-karim-chief-customer-officer-2023/">ECI Software Solutions Welcomes Riz Karim as New Chief Customer Officer</a> appeared first on <a rel="nofollow" href="https://drivingcustomersuccess.com">Customer Success Insights: Driving Success Worldwide</a>.</p>
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		<title>Commvault Welcomes Industry Veteran Sarv Saravanan as Chief Customer Officer</title>
		<link>https://drivingcustomersuccess.com/commvault-sarv-saravanan-chief-customer-officer-2023/</link>
					<comments>https://drivingcustomersuccess.com/commvault-sarv-saravanan-chief-customer-officer-2023/#respond</comments>
		
		<dc:creator><![CDATA[hozturk]]></dc:creator>
		<pubDate>Wed, 20 Sep 2023 06:04:58 +0000</pubDate>
				<category><![CDATA[News]]></category>
		<category><![CDATA[Nominations]]></category>
		<guid isPermaLink="false">https://drivingcustomersuccess.com/?p=10737</guid>

					<description><![CDATA[<p>NEWS PROVIDED BY Commvault 19 Sep, 2023 Advancing the innovative leadership and value thatthousands of Commvault customers and partners trust and rely on TINTON FALLS, N.J.,&#160;Sept. 19, 2023&#160;/PRNewswire/ &#8212;&#160;Commvault®, an enterprise data protection leader for today&#8217;s global businesses, today welcomed industry &#8230;</p>
<p class="read-more"> <a class="more-link" href="https://drivingcustomersuccess.com/commvault-sarv-saravanan-chief-customer-officer-2023/"> <span class="screen-reader-text">Commvault Welcomes Industry Veteran Sarv Saravanan as Chief Customer Officer</span> Read More &#187;</a></p>
<p>The post <a rel="nofollow" href="https://drivingcustomersuccess.com/commvault-sarv-saravanan-chief-customer-officer-2023/">Commvault Welcomes Industry Veteran Sarv Saravanan as Chief Customer Officer</a> appeared first on <a rel="nofollow" href="https://drivingcustomersuccess.com">Customer Success Insights: Driving Success Worldwide</a>.</p>
]]></description>
										<content:encoded><![CDATA[
<p>NEWS PROVIDED BY <a href="https://www.prnewswire.com/news/commvault/" target="_blank" rel="noopener"><strong>Commvault </strong></a>19 Sep, 2023</p>



<hr class="wp-block-separator has-alpha-channel-opacity"/>



<p><em>Advancing the innovative leadership and value that<br>thousands of Commvault customers and partners trust and rely on</em></p>



<p>TINTON FALLS, N.J.,&nbsp;Sept. 19, 2023&nbsp;/PRNewswire/ &#8212;&nbsp;Commvault<sup>®</sup>, an enterprise data protection leader for today&#8217;s global businesses, today welcomed industry veteran&nbsp;Sarv Saravanan&nbsp;as its first Chief Customer Officer.</p>



<p>&#8220;Sarv joins at a pivotal time,&#8221; said&nbsp;Sanjay Mirchandani, Commvault President and CEO. &#8220;In today&#8217;s hybrid cloud world, customers need proactive and resilient data protection solutions that reduce complexity and deliver truly exceptional experiences. With Sarv&#8217;s leadership, we will continue to exceed these expectations.&#8221;</p>


<div class="wp-block-image">
<figure class="aligncenter"><a href="https://www.prnewswire.com/news-releases/commvault-welcomes-industry-veteran-sarv-saravanan-as-chief-customer-officer-301932609.html#" target="_blank" rel="noopener"><img decoding="async" src="https://mma.prnewswire.com/media/2215021/Commvault_Sarv_Saravanan.jpg?w=600" alt="Sarv Saravanan, Chief Customer Officer, Commvault" title="Sarv Saravanan, Chief Customer Officer, Commvault"/></a><figcaption class="wp-element-caption">Sarv Saravanan, Chief Customer Officer, Commvault</figcaption></figure></div>


<p>Saravanan has extensive experience building and driving global customer-centric development and delivery organizations. Most recently, he led Microsoft&#8217;s Global Delivery Center, which engages with the company&#8217;s biggest customers and their strategic partners to accelerate cloud transformations. Saravanan, who has a master&#8217;s in computer science from Bharathidasan University, was recognized by Zinnov for&nbsp;<a href="https://c212.net/c/link/?t=0&amp;l=en&amp;o=3973184-1&amp;h=2279865459&amp;u=https%3A%2F%2Fwww.prnewswire.com%2Fin%2Fnews-releases%2Fzinnov-awards-celebrates-the-titans-of-tech-both-trailblazing-individuals-and-organizations-at-the-forefront-of-technology-and-innovation-847040970.html&amp;a=creating+and+mentoring+industry+leaders" rel="noreferrer noopener" target="_blank">creating and mentoring industry leaders</a>.</p><div class="drivi-in-content" id="drivi-275124016"><iframe src="https://topcsjobs.substack.com/embed" width="640" height="400" style="border:1px solid #EEE; background:white;" frameborder="0" scrolling="no"></iframe></div>



<p>&#8220;In an industry facing threats that are more autonomous than ever before, customers are looking for unparalleled&nbsp;<strong>cyber resiliency</strong>&nbsp;know-how and an aggressive roadmap that harnesses the power of AI with the ease of SaaS,&#8221; said Saravanan. &#8220;By continuing to redefine data protection, Commvault will widen its competitive advantage while furthering its customers&#8217; advantages.&#8221;</p>



<h2 class="wp-block-heading"><strong>About Commvault</strong></h2>



<p><strong><br></strong>Commvault (NASDAQ: <a href="https://www.prnewswire.com/news-releases/commvault-welcomes-industry-veteran-sarv-saravanan-as-chief-customer-officer-301932609.html#financial-modal" target="_blank" rel="noopener">CVLT</a>) is a global leader in cloud data protection. Our industry-leading platform redefines the next generation of data protection as the only solution with comprehensive data protection, proactive data defense, advanced ransomware protection, and a single view across all your data. This lets you secure, defend, and recover your data, applications, and production workloads – on-premises, in the cloud, over SaaS, or spread across hybrid and multi-cloud environments. The result is early warning of attacks, active defense to reduce the impact of intrusion, and rapid, accurate recovery of your data. Simply put, Commvault is data, protected. For over 25 years, more than 100,000 organizations have relied on Commvault to keep their data secure and ready to drive business growth. Learn more at <a href="http://www.commvault.com/" target="_blank" rel="noreferrer noopener">www.commvault.com</a> or follow us @Commvault.</p>



<p>SOURCE Commvault</p>



<p>Original post here: https://www.prnewswire.com/news-releases/commvault-welcomes-industry-veteran-sarv-saravanan-as-chief-customer-officer-301932609.html</p>



<hr class="wp-block-separator has-alpha-channel-opacity"/>



<p>Driving Customer Success &#8211; <a href="http://www.DrivingCustomerSuccess.com" target="_blank" rel="noopener">www.DrivingCustomerSuccess.com</a></p>
<div class="drivi-after-content" id="drivi-558364564"><p><img decoding="async" class=" wp-image-8845" src="https://drivingcustomersuccess.com/wp-content/uploads/2023/07/Hakan-Ozturk-DrivingCustomerSuccess.png" alt="Hakan Ozturk" width="128" height="128" srcset="https://drivingcustomersuccess.com/wp-content/uploads/2023/07/Hakan-Ozturk-DrivingCustomerSuccess.png 200w, https://drivingcustomersuccess.com/wp-content/uploads/2023/07/Hakan-Ozturk-DrivingCustomerSuccess-150x150.png 150w, https://drivingcustomersuccess.com/wp-content/uploads/2023/07/Hakan-Ozturk-DrivingCustomerSuccess-100x100.png 100w" sizes="(max-width: 128px) 100vw, 128px" /></p>
<p><strong>Hakan Ozturk</strong><br />
Founder, theCScafe.com, #1 Weekly Customer Success Newsletter</p>
<p>Hakan Ozturk is a Paris-based Customer Success leader with over 15 years of experience in the computer software industry. Passionate about driving growth and delivering value to strategic customers, Hakan has established himself as a trusted industry expert. As the Founder of The Customer Success Café Newsletter and TopCSjobs.com, Hakan provides valuable industry insights and daily-updated job opportunities worldwide in the field of Customer Success. Connect with Hakan to boost your career in CS and your company&#8217;s potential for massive growth.</p>
</div><div class="drivi-after-content_2" id="drivi-1597637855"><center><iframe src="https://www.thecscafe.com/embed" width="640" height="400" style="border:1px solid #EEE; background:white;" frameborder="0" scrolling="no"></iframe></center></div><p>The post <a rel="nofollow" href="https://drivingcustomersuccess.com/commvault-sarv-saravanan-chief-customer-officer-2023/">Commvault Welcomes Industry Veteran Sarv Saravanan as Chief Customer Officer</a> appeared first on <a rel="nofollow" href="https://drivingcustomersuccess.com">Customer Success Insights: Driving Success Worldwide</a>.</p>
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		<title>LinkSquares Appoints SaaS Leader Steve McKenzie to Chief Customer Officer</title>
		<link>https://drivingcustomersuccess.com/linksquares-steve-mckenzie-chief-customer-officer/</link>
					<comments>https://drivingcustomersuccess.com/linksquares-steve-mckenzie-chief-customer-officer/#respond</comments>
		
		<dc:creator><![CDATA[hozturk]]></dc:creator>
		<pubDate>Tue, 19 Sep 2023 14:54:47 +0000</pubDate>
				<category><![CDATA[News]]></category>
		<category><![CDATA[Nominations]]></category>
		<guid isPermaLink="false">https://drivingcustomersuccess.com/?p=10699</guid>

					<description><![CDATA[<p>LinkSquares Appoints SaaS Leader Steve McKenzie to Chief Customer Officer New executive leadership addition reinforces company’s continued dedication and commitment to serving its customers September 19, 2023 09:00 AM Eastern Daylight Time BOSTON&#8211;(BUSINESS WIRE)&#8211;LinkSquares, the leading AI-powered legal technology partner &#8230;</p>
<p class="read-more"> <a class="more-link" href="https://drivingcustomersuccess.com/linksquares-steve-mckenzie-chief-customer-officer/"> <span class="screen-reader-text">LinkSquares Appoints SaaS Leader Steve McKenzie to Chief Customer Officer</span> Read More &#187;</a></p>
<p>The post <a rel="nofollow" href="https://drivingcustomersuccess.com/linksquares-steve-mckenzie-chief-customer-officer/">LinkSquares Appoints SaaS Leader Steve McKenzie to Chief Customer Officer</a> appeared first on <a rel="nofollow" href="https://drivingcustomersuccess.com">Customer Success Insights: Driving Success Worldwide</a>.</p>
]]></description>
										<content:encoded><![CDATA[
<h1 class="wp-block-heading"><strong>LinkSquares Appoints SaaS Leader Steve McKenzie to Chief Customer Officer</strong></h1>



<p><em>New executive leadership addition reinforces company’s continued dedication and commitment to serving its customers</em></p>



<p>September 19, 2023 09:00 AM Eastern Daylight Time</p>



<p>BOSTON&#8211;(<a href="https://www.businesswire.com/" target="_blank" rel="noopener">BUSINESS WIRE</a>)&#8211;<a href="https://linksquares.com/" target="_blank" rel="noopener">LinkSquares</a>, the leading AI-powered legal technology partner of choice, has appointed Steve McKenzie as chief customer officer. Steve has global responsibility over the company’s customer experience, leading customer success and account management, and helping to develop and strengthen functional areas across the business that meet and exceed customer needs and expectations throughout every stage of their LinkSquares journey.</p>


<div class="wp-block-image">
<figure class="aligncenter size-full is-resized"><img loading="lazy" decoding="async" src="https://drivingcustomersuccess.com/wp-content/uploads/2023/09/LinkSquares-Logo-Original.jpg" alt="Linksquares" class="wp-image-10700" style="width:176px;height:56px" width="176" height="56" title="DrivingCustomerSuccess.com - LinkSquares Appoints SaaS Leader Steve McKenzie to Chief Customer Officer 5" srcset="https://drivingcustomersuccess.com/wp-content/uploads/2023/09/LinkSquares-Logo-Original.jpg 120w, https://drivingcustomersuccess.com/wp-content/uploads/2023/09/LinkSquares-Logo-Original-100x32.jpg 100w" sizes="(max-width: 176px) 100vw, 176px" /></figure></div>


<blockquote class="wp-block-quote is-layout-flow wp-block-quote-is-layout-flow">
<p id="pull-quote">“LinkSquares’ ongoing consideration of its customers’ changing needs, and its commitment to delivering purpose-built technology and customized support experiences that help legal teams stay ahead of these emerging needs, underscores how much this company truly cares about its customers”<a href="https://www.businesswire.com/news/home/20230919247673/en/LinkSquares-Appoints-SaaS-Leader-Steve-McKenzie-to-Chief-Customer-Officer#" target="_blank" rel="noopener">Tweet this</a></p>
</blockquote>



<p>“Steve is a visionary executive who will play a pivotal role in furthering our customer success excellence, and delivering exceptional value to our customers,” said Vishal Sunak, CEO and co-founder of LinkSquares. “Steve is an energizing and empathetic leader, with a deep understanding of our business, the pain points we’re solving for legal teams, and the caliber of support we uphold for our 1,000+ customer base. Steve will not only guide our growth, but ensure it’s done in complete partnership with our customers.”</p>



<p>The appointment of Steve McKenzie bolsters the LinkSquares leadership team with another esteemed SaaS leader, who has a proven track record of driving businesses and scaling companies through putting customer loyalty and retention at the forefront. Steve brings over 20 years of B2B software revenue leadership experience — and will approach his role from a uniquely well-rounded perspective shaped by his diverse background overseeing go-to-market business functions across industries and continents. Most recently, Steve was the global head of services, support, and customer success at Mimecast, where he and his team supported more than 40,000 customers worldwide.</p><div class="drivi-in-content" id="drivi-1373578178"><iframe src="https://topcsjobs.substack.com/embed" width="640" height="400" style="border:1px solid #EEE; background:white;" frameborder="0" scrolling="no"></iframe></div>



<p>“LinkSquares’ ongoing consideration of its customers’ changing needs, and its commitment to delivering purpose-built technology and customized support experiences that help legal teams stay ahead of these emerging needs, underscores how much this company truly cares about its customers,” said Steve McKenzie, CCO of LinkSquares. “I look forward to working with the entire team to help optimize every customer touchpoint as we continue to scale, and take the customer success function to the next level.”</p>



<p>Steve’s appointment was unveiled at Elevate, LinkSquares’ second annual customer forum. The event brought together hundreds of in-house legal leaders, C-Suite executives, and industry experts to strengthen connections, explore innovations in the legal AI landscape, discuss market trends, uncover legal operations best-practices, and exchange leadership and collaboration approaches.</p>



<p>From start to finish, Elevate magnified the excitement around&nbsp;<a target="_blank" href="https://cts.businesswire.com/ct/CT?id=smartlink&amp;url=https%3A%2F%2Flinksquares.com%2Fproducts%2Flinksquares-cloud%2F%3Fdcid%3D7018X000001WWvzQAG%26utm_campaign%3DCCO%2520Announcement%26utm_source%3Dpress%26utm_medium%3Dpress_release&amp;esheet=53557037&amp;newsitemid=20230919247673&amp;lan=en-US&amp;anchor=The+LinkSquares+Cloud&amp;index=2&amp;md5=50689c4e1fa308daef85d1d066f95795" rel="noreferrer noopener">The LinkSquares Cloud</a>&nbsp;and&nbsp;<a target="_blank" href="https://cts.businesswire.com/ct/CT?id=smartlink&amp;url=https%3A%2F%2Flinksquares.com%2Fproducts%2Fprioritize%2F%3Fdcid%3D7018X000001WWvzQAG%26utm_campaign%3DCCO%2520Announcement%26utm_source%3Dpress%26utm_medium%3Dpress_release&amp;esheet=53557037&amp;newsitemid=20230919247673&amp;lan=en-US&amp;anchor=Prioritize&amp;index=3&amp;md5=be3f931602e03b8d0ac4ff106fef0ff9" rel="noreferrer noopener">Prioritize</a>, its new project management solution, which was made generally available earlier in September. Attendees experienced firsthand the power and versatility of the LinkSquares Cloud — and the roadmap ahead — through 1:1 meetings, demos, and sessions crafted to help customers unlock more value from the platform’s solutions, enhancements, and integrations. The event also brought leaders together to discuss what’s possible in the legal industry today and in the future, and created the opportunity to connect and unearth new ideas and practices to uplevel legal teams’ processes and impact, and demonstrate legal’s value across a business.</p>



<p>The two-day event featured content, including but not limited to:</p>



<ul class="wp-block-list">
<li>“Instilling a Culture of Integrity: Fireside Chat with Rob Chesnut and Tim Parilla,” which discussed how embedding integrity within an organization is complex but critical to a company’s overall performance. Chesnut, former general counsel and chief ethics officer at Airbnb, and author of “<a target="_blank" href="https://cts.businesswire.com/ct/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.intentionalintegrity.com%2F&amp;esheet=53557037&amp;newsitemid=20230919247673&amp;lan=en-US&amp;anchor=Intentional+Integrity%3A+How+Smart+Companies+Can+Lead+an+Ethical+Revolution&amp;index=4&amp;md5=d9298f3be425761b09e7aa551d74f0aa" rel="noreferrer noopener">Intentional Integrity: How Smart Companies Can Lead an Ethical Revolution</a>,” and Tim Parilla, chief legal officer at LinkSquares, shared insights and practical next steps for building an integrity program into the fabric of an organization and its daily practices.</li>



<li>“Amplifying DEIB inside your Organization and Beyond,” which fostered a discussion between Omar Sweiss, founder and CEO of JusticeBid, and Marie Widmer, founder and CEO of Amplifi Ops and co-founder of Legal Ops Uncensored, about how to promote diversity, equity, inclusion, and belonging (DEIB) across the legal community. They discussed how, with the right strategies and resources, you can create measurable change that cultivates stronger relationships and a thriving workforce.</li>



<li>Breakout and professional development sessions that explored a wide range of topics — from being a cross-functional business partner, to standing up and evolving the legal operations function, to shaping expectations, strategies, and leadership approaches that support your team&#8217;s well-being.</li>
</ul>



<p>Sunak said, “Bringing our customers together at Elevate is an unparalleled opportunity for the team to strengthen relationships and engage with our customers, and we’re honored to have this kind of time with them. It’s a two-day masterclass of insights and learnings, with all of us working to help move the legal industry forward, together.”</p>



<h2 class="wp-block-heading"><strong>About LinkSquares</strong></h2>



<p>LinkSquares is the AI-powered legal technology partner for over 1,000 in-house teams, including Wayfair, ProPharma, TIME, The Boston Celtics, and Commvault. Its market-leading, AI-powered contract lifecycle management and legal project management solutions surface business intelligence with speed, accuracy, and scale. Chief Legal Officers and their teams rely on the company’s custom-built technology to centralize collaboration, streamline workloads, and provide a 360-degree view of their business risks, opportunities, and results. LinkSquares saves companies hundreds of hours and millions of dollars by eliminating manual processes and reducing the need for outside counsel. Headquartered in Boston, LinkSquares is consistently ranked among the fastest-growing companies in the U.S., as well as a best place to work and company to watch.</p>



<h2 class="wp-block-heading">Contacts</h2>



<p>Bridget Stasonis<br><a href="mailto:linksquares@metiscomm.com" target="_blank" rel="noreferrer noopener">linksquares@metiscomm.com</a></p>



<p>Original post here: <a href="https://www.businesswire.com/news/home/20230919247673/en/LinkSquares-Appoints-SaaS-Leader-Steve-McKenzie-to-Chief-Customer-Officer" target="_blank" rel="noopener">https://www.businesswire.com/news/home/20230919247673/en/LinkSquares-Appoints-SaaS-Leader-Steve-McKenzie-to-Chief-Customer-Officer</a></p>



<hr class="wp-block-separator has-alpha-channel-opacity"/>



<p>Driving Customer Success &#8211; <a href="http://www.DrivingCustomerSuccess.com" target="_blank" rel="noopener">www.DrivingCustomerSuccess.com</a></p>
<div class="drivi-after-content" id="drivi-2017015218"><p><img decoding="async" class=" wp-image-8845" src="https://drivingcustomersuccess.com/wp-content/uploads/2023/07/Hakan-Ozturk-DrivingCustomerSuccess.png" alt="Hakan Ozturk" width="128" height="128" srcset="https://drivingcustomersuccess.com/wp-content/uploads/2023/07/Hakan-Ozturk-DrivingCustomerSuccess.png 200w, https://drivingcustomersuccess.com/wp-content/uploads/2023/07/Hakan-Ozturk-DrivingCustomerSuccess-150x150.png 150w, https://drivingcustomersuccess.com/wp-content/uploads/2023/07/Hakan-Ozturk-DrivingCustomerSuccess-100x100.png 100w" sizes="(max-width: 128px) 100vw, 128px" /></p>
<p><strong>Hakan Ozturk</strong><br />
Founder, theCScafe.com, #1 Weekly Customer Success Newsletter</p>
<p>Hakan Ozturk is a Paris-based Customer Success leader with over 15 years of experience in the computer software industry. Passionate about driving growth and delivering value to strategic customers, Hakan has established himself as a trusted industry expert. As the Founder of The Customer Success Café Newsletter and TopCSjobs.com, Hakan provides valuable industry insights and daily-updated job opportunities worldwide in the field of Customer Success. Connect with Hakan to boost your career in CS and your company&#8217;s potential for massive growth.</p>
</div><div class="drivi-after-content_2" id="drivi-1436366819"><center><iframe src="https://www.thecscafe.com/embed" width="640" height="400" style="border:1px solid #EEE; background:white;" frameborder="0" scrolling="no"></iframe></center></div><p>The post <a rel="nofollow" href="https://drivingcustomersuccess.com/linksquares-steve-mckenzie-chief-customer-officer/">LinkSquares Appoints SaaS Leader Steve McKenzie to Chief Customer Officer</a> appeared first on <a rel="nofollow" href="https://drivingcustomersuccess.com">Customer Success Insights: Driving Success Worldwide</a>.</p>
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		<title>Creatio Appoints Jason Olkowski as Chief Customer Officer</title>
		<link>https://drivingcustomersuccess.com/jason-olkowski-appointed-chief-customer-officer-creatio/</link>
					<comments>https://drivingcustomersuccess.com/jason-olkowski-appointed-chief-customer-officer-creatio/#respond</comments>
		
		<dc:creator><![CDATA[hozturk]]></dc:creator>
		<pubDate>Fri, 08 Sep 2023 17:02:10 +0000</pubDate>
				<category><![CDATA[Nominations]]></category>
		<guid isPermaLink="false">https://drivingcustomersuccess.com/?p=10253</guid>

					<description><![CDATA[<p>At Creatio, Jason will be responsible for overseeing global customer and partner success functions to reinforce company’s genuine care valueBOSTON, MA, USA, September 8, 2023/EINPresswire.com/ &#8212;&#160;Creatio, a global vendor of a no-code platform to automate workflows and CRM with a &#8230;</p>
<p class="read-more"> <a class="more-link" href="https://drivingcustomersuccess.com/jason-olkowski-appointed-chief-customer-officer-creatio/"> <span class="screen-reader-text">Creatio Appoints Jason Olkowski as Chief Customer Officer</span> Read More &#187;</a></p>
<p>The post <a rel="nofollow" href="https://drivingcustomersuccess.com/jason-olkowski-appointed-chief-customer-officer-creatio/">Creatio Appoints Jason Olkowski as Chief Customer Officer</a> appeared first on <a rel="nofollow" href="https://drivingcustomersuccess.com">Customer Success Insights: Driving Success Worldwide</a>.</p>
]]></description>
										<content:encoded><![CDATA[
<figure class="wp-block-image size-large"><img loading="lazy" decoding="async" width="1024" height="536" src="https://drivingcustomersuccess.com/wp-content/uploads/2023/09/18800423-jason-2400x1256-1-1024x536.png" alt="Creatio Appoints Jason Olkowski as Chief Customer Officer" class="wp-image-10256" title="DrivingCustomerSuccess.com - Creatio Appoints Jason Olkowski as Chief Customer Officer 6" srcset="https://drivingcustomersuccess.com/wp-content/uploads/2023/09/18800423-jason-2400x1256-1-1024x536.png 1024w, https://drivingcustomersuccess.com/wp-content/uploads/2023/09/18800423-jason-2400x1256-1-300x157.png 300w, https://drivingcustomersuccess.com/wp-content/uploads/2023/09/18800423-jason-2400x1256-1-768x402.png 768w, https://drivingcustomersuccess.com/wp-content/uploads/2023/09/18800423-jason-2400x1256-1-1536x804.png 1536w, https://drivingcustomersuccess.com/wp-content/uploads/2023/09/18800423-jason-2400x1256-1-2048x1072.png 2048w, https://drivingcustomersuccess.com/wp-content/uploads/2023/09/18800423-jason-2400x1256-1-100x52.png 100w, https://drivingcustomersuccess.com/wp-content/uploads/2023/09/18800423-jason-2400x1256-1-150x79.png 150w, https://drivingcustomersuccess.com/wp-content/uploads/2023/09/18800423-jason-2400x1256-1-200x105.png 200w, https://drivingcustomersuccess.com/wp-content/uploads/2023/09/18800423-jason-2400x1256-1-450x236.png 450w, https://drivingcustomersuccess.com/wp-content/uploads/2023/09/18800423-jason-2400x1256-1-600x314.png 600w, https://drivingcustomersuccess.com/wp-content/uploads/2023/09/18800423-jason-2400x1256-1-900x471.png 900w" sizes="(max-width: 1024px) 100vw, 1024px" /><figcaption class="wp-element-caption">Creatio Appoints Jason Olkowski as Chief Customer Officer</figcaption></figure>



<p><em>At Creatio, Jason will be responsible for overseeing global customer and partner success functions to reinforce company’s genuine care value</em>BOSTON, MA, USA, September 8, 2023/<a rel="noreferrer noopener" target="_blank" href="http://www.einpresswire.com/">EINPresswire.com</a>/ &#8212;&nbsp;<a rel="noreferrer noopener" target="_blank" href="https://www.creatio.com/">Creatio</a>, a global vendor of a no-code platform to automate workflows and CRM with a maximum degree of freedom, today announced it has appointed Jason Olkowski as Chief Customer Officer to further reinforce its company’s genuine care value. Jason is an accomplished executive and customer success pioneer with over 15 years of experience in customer success leadership across multiple enterprise software organizations. He has held multiple global customer success leadership roles such as Global Vice President at SAP where he spent nearly a decade building and scaling large customer organizations. He also served as Chief Customer Success Officer at ON24 and as Vice President Customer Success at Veracode.</p>



<p>The appointment of Jason is further strengthening Creatio commitment to success of the global customer community. Genuine care for its clients and partners is a defining part of Creatio DNA. The company builds sincere relationships with its clients and partners by giving a hand first and then thinking about business, communicating transparently and openly, and listening, adjusting and bringing value. With market-leading net retention of 120%+, Creatio’s goal is to continuously innovate and extend its best practices to drive value for its customers.</p>



<p>At Creatio, Jason will be responsible for overseeing customer and partner success teams, supporting the adoption of Creatio technologies across the world by deploying and enhancing world-class customer-centric strategies and processes. He possesses an extensive expertise across customer success, customer experience and support, sales, and business operations functions. Jason’s global acumen also extends to building and leading high-performing teams, organizational strategies that deliver best-in-class customer satisfaction and retention.</p>



<p>“It’s inspiring to see what our customers accomplish every day through our no-code platform when they have this level of freedom to own their automation. I’m passionate about making sure we bring our commitment of genuine care to life for all our customers and partners to help them deliver ongoing impact to their business through adoption and best practices” shared Jason Olkowski, Chief Customer Officer at Creatio.</p>



<h2 class="wp-block-heading">About Creatio</h2>



<p>Creatio is a global vendor of a no-code platform to automate workflows and CRM with a maximum degree of freedom. Millions of workflows are launched on our platform daily in 100 countries by thousands of clients. Genuine care for our clients and partners is a defining part of Creatio’s DNA.</p><div class="drivi-in-content" id="drivi-1608214445"><iframe src="https://topcsjobs.substack.com/embed" width="640" height="400" style="border:1px solid #EEE; background:white;" frameborder="0" scrolling="no"></iframe></div>



<p>For more information, please visit<a rel="noreferrer noopener" target="_blank" href="https://www.creatio.com/"> www.creatio.com.</a></p>



<p>Vera Mayuk<br>Creatio<br>+1 617-765-7997<br><a href="http://www.einpresswire.com/contact_author/654537388" target="_blank" rel="noreferrer noopener">email us here</a><br>Visit us on social media:<br><a href="https://www.facebook.com/CreatioCompany" target="_blank" rel="noreferrer noopener">Facebook</a><br><a href="https://twitter.com/Creatio_Global" target="_blank" rel="noreferrer noopener">Twitter</a><br><a href="https://www.linkedin.com/company/20353970/" target="_blank" rel="noreferrer noopener">LinkedIn</a></p>



<p>Original post here: <a href="https://www.cmswire.com/the-wire/creatio-appoints-jason-olkowski-as-chief-customer-officer/" target="_blank" rel="noopener">https://www.cmswire.com/the-wire/creatio-appoints-jason-olkowski-as-chief-customer-officer/</a></p>



<p>&#8211;</p>



<p>Driving Customer Success, Top CS News from Silicon Valley to Paris and beyond &#8211; <a href="http://www.DrivingCustomerSuccess.com" target="_blank" rel="noopener">www.DrivingCustomerSuccess.com</a></p>
<div class="drivi-after-content" id="drivi-1921134360"><p><img decoding="async" class=" wp-image-8845" src="https://drivingcustomersuccess.com/wp-content/uploads/2023/07/Hakan-Ozturk-DrivingCustomerSuccess.png" alt="Hakan Ozturk" width="128" height="128" srcset="https://drivingcustomersuccess.com/wp-content/uploads/2023/07/Hakan-Ozturk-DrivingCustomerSuccess.png 200w, https://drivingcustomersuccess.com/wp-content/uploads/2023/07/Hakan-Ozturk-DrivingCustomerSuccess-150x150.png 150w, https://drivingcustomersuccess.com/wp-content/uploads/2023/07/Hakan-Ozturk-DrivingCustomerSuccess-100x100.png 100w" sizes="(max-width: 128px) 100vw, 128px" /></p>
<p><strong>Hakan Ozturk</strong><br />
Founder, theCScafe.com, #1 Weekly Customer Success Newsletter</p>
<p>Hakan Ozturk is a Paris-based Customer Success leader with over 15 years of experience in the computer software industry. Passionate about driving growth and delivering value to strategic customers, Hakan has established himself as a trusted industry expert. As the Founder of The Customer Success Café Newsletter and TopCSjobs.com, Hakan provides valuable industry insights and daily-updated job opportunities worldwide in the field of Customer Success. Connect with Hakan to boost your career in CS and your company&#8217;s potential for massive growth.</p>
</div><div class="drivi-after-content_2" id="drivi-1292147155"><center><iframe src="https://www.thecscafe.com/embed" width="640" height="400" style="border:1px solid #EEE; background:white;" frameborder="0" scrolling="no"></iframe></center></div><p>The post <a rel="nofollow" href="https://drivingcustomersuccess.com/jason-olkowski-appointed-chief-customer-officer-creatio/">Creatio Appoints Jason Olkowski as Chief Customer Officer</a> appeared first on <a rel="nofollow" href="https://drivingcustomersuccess.com">Customer Success Insights: Driving Success Worldwide</a>.</p>
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		<title>ABB Optical Group Announces Leadership Changes</title>
		<link>https://drivingcustomersuccess.com/abb-optical-group-customer-centric-leadership-changes/</link>
					<comments>https://drivingcustomersuccess.com/abb-optical-group-customer-centric-leadership-changes/#respond</comments>
		
		<dc:creator><![CDATA[hozturk]]></dc:creator>
		<pubDate>Fri, 25 Aug 2023 12:28:10 +0000</pubDate>
				<category><![CDATA[Nominations]]></category>
		<guid isPermaLink="false">https://drivingcustomersuccess.com/?p=9832</guid>

					<description><![CDATA[<p>CORAL SPRINGS, Fla.—ABB Optical Group, a leading independent eyecare company, announced a series of organizational changes and additions to its executive and senior leadership team. The new customer-centric organizational structure will support the company’s mission to deliver an exceptional customer &#8230;</p>
<p class="read-more"> <a class="more-link" href="https://drivingcustomersuccess.com/abb-optical-group-customer-centric-leadership-changes/"> <span class="screen-reader-text">ABB Optical Group Announces Leadership Changes</span> Read More &#187;</a></p>
<p>The post <a rel="nofollow" href="https://drivingcustomersuccess.com/abb-optical-group-customer-centric-leadership-changes/">ABB Optical Group Announces Leadership Changes</a> appeared first on <a rel="nofollow" href="https://drivingcustomersuccess.com">Customer Success Insights: Driving Success Worldwide</a>.</p>
]]></description>
										<content:encoded><![CDATA[<div class="wp-block-image">
<figure class="aligncenter size-large"><img decoding="async" src="https://www.visionmonday.com/CMSImagesContent/2023/08/ABB-Leadership-Changes_650.jpg" alt="ABB Optical Group" title="DrivingCustomerSuccess.com - ABB Optical Group Announces Leadership Changes 7"></figure></div>


<p>CORAL SPRINGS, Fla.—<a href="https://abboptical.com/" target="_blank" rel="noreferrer noopener">ABB Optical Group</a>, a leading independent eyecare company, announced a series of organizational changes and additions to its executive and senior leadership team. The new customer-centric organizational structure will support the company’s mission to deliver an exceptional customer experience with enhanced support and industry-leading solutions and services for its valued customers. ABB has created the Office of Customer Experience to support the company’s strategic goals with two new roles according to an announcement from the company.</p>



<p>Erika Jurrens will lead the Office of Customer Experience and has been appointed ABB’s chief customer officer with responsibilities for customer experience, customer service and marketing. &#8220;This new role is uniquely positioned to drive change by focusing on what matters most for our customers—helping them provide exceptional care to their patients,&#8221; the company said.</p>



<p>With the support of ABB’s executive leadership team, Jurrens will be leading key customer experience initiatives that will begin as early as Q4 of this year. She previously served as senior vice president and general manager of the business solutions pillar where she was responsible for the business solutions P&amp;L, enterprise strategy and oversight of the marketing function.</p>



<p>Andrew Watt has been appointed to the new position of director of customer experience where he will lead the development and implementation of customer experience initiatives across ABB including the management of the customer service team. He will work closely with cross-functional business groups to ensure that customer needs are at the forefront of all decisions and will utilize customer data and impact analysis to identify opportunities for improvement.<br><br>Watt brings over 20 years of insights-driven customer experience and retention leadership to ABB. He most recently served as global lead of customer experience and insights at Owletcare.com and previously was head of customer engagement and CX insights at <a href="https://www.1800contacts.com/" target="_blank" rel="noreferrer noopener">1-800-CONTACTS</a>.</p>



<p>ABB Optical Group has also added the following key leaders to their organization: James Gilchrist joins ABB as general manager and senior vice president for ABB’s Business Solutions pillar. Gilchrist has spent most of his career in the healthcare space with deep expertise leading business transformations at the intersection of commercial, technology, operations and strategy functions.</p><div class="drivi-in-content" id="drivi-513826350"><iframe src="https://topcsjobs.substack.com/embed" width="640" height="400" style="border:1px solid #EEE; background:white;" frameborder="0" scrolling="no"></iframe></div>



<p>Most recently he served as president of retail and chief transformation officer for the U.S. market at WS Audiology (WSA), a global leader in the hearing industry, where he led the unification of WSA’s US retail businesses. Prior to WSA, Gilchrist spent over eight years at&nbsp;<a href="https://www.essilorusa.com/" target="_blank" rel="noreferrer noopener">Essilor</a>&nbsp;as a member of the executive committee and senior management team and brings extensive experience developing solutions and services for ECPs.</p>



<p>In his last role, his responsibilities included leadership of Essilor’s doctor alliance groups (<a href="https://visionsource.com/" target="_blank" rel="noreferrer noopener">Vision Source</a>,&nbsp;<a href="https://www.percalliance.com/" target="_blank" rel="noreferrer noopener">PERC</a>,&nbsp;<a href="https://www.optiport.com/" target="_blank" rel="noreferrer noopener">Optiport</a>), optical management services organizations, managed care division, and specialty manufacturing and distribution businesses.<br><br>Jordan Burke has joined ABB as vice president of digital e-commerce and Abby and will develop digital commerce strategy and execution for all channels of ABB Optical Group. This will be a critical role in the expansion of the Abby online contact lens ordering platform. Burke brings over 17 years of experience with senior-level roles in many technology companies, including&nbsp;<a href="https://www.getweave.com/" target="_blank" rel="noreferrer noopener">Weave</a>, a large medical-centric communications platform. Burke is a decisive software leader with experience scaling rapid-growth SaaS and SMB businesses focusing on incubating, optimizing and growing revenue.</p>



<p>Finally, to strengthen ABB’s support for their customers, a new chief revenue officer role has been created to unify the enterprise sales organization across all business pillars—contact lens, labs and business solutions. Mark Parisi has been appointed to this new role and will lead ABB’s enterprise sales organization to drive growth and market expansion across all business pillars.</p>



<p>Parisi is an accomplished C-level executive with more than 20 years of proven success across the healthcare, medical device, medical supply and dental industries. Parisi has extensive global and domestic commercial experience within physician-oriented health care markets. Most recently he served as chief revenue and marketing officer at <a href="https://nationaldentex.com/" target="_blank" rel="noreferrer noopener">National Dentex</a>, the largest dental lab company in North America.</p>



<p>“I am honored to welcome these incredible leaders to the ABB team. They all bring their own unique expertise that will be instrumental in shaping the future of ABB,” said Tom Burke, CEO of ABB Optical Group. “We are excited for this new organizational structure to come alive and how it will positively impact our customers and support the moments that matter.”</p>



<p>Original post here: <a href="https://www.visionmonday.com/eyecare/article/abb-optical-group-announces-leadership-changes-1/" target="_blank" rel="noopener">https://www.visionmonday.com/eyecare/article/abb-optical-group-announces-leadership-changes-1/</a></p>



<p>&#8211;</p>



<p><a href="https://www.drivingcustomersuccess.com">www.drivingcustomersuccess.com</a></p>
<div class="drivi-after-content" id="drivi-1332292325"><p><img decoding="async" class=" wp-image-8845" src="https://drivingcustomersuccess.com/wp-content/uploads/2023/07/Hakan-Ozturk-DrivingCustomerSuccess.png" alt="Hakan Ozturk" width="128" height="128" srcset="https://drivingcustomersuccess.com/wp-content/uploads/2023/07/Hakan-Ozturk-DrivingCustomerSuccess.png 200w, https://drivingcustomersuccess.com/wp-content/uploads/2023/07/Hakan-Ozturk-DrivingCustomerSuccess-150x150.png 150w, https://drivingcustomersuccess.com/wp-content/uploads/2023/07/Hakan-Ozturk-DrivingCustomerSuccess-100x100.png 100w" sizes="(max-width: 128px) 100vw, 128px" /></p>
<p><strong>Hakan Ozturk</strong><br />
Founder, theCScafe.com, #1 Weekly Customer Success Newsletter</p>
<p>Hakan Ozturk is a Paris-based Customer Success leader with over 15 years of experience in the computer software industry. Passionate about driving growth and delivering value to strategic customers, Hakan has established himself as a trusted industry expert. As the Founder of The Customer Success Café Newsletter and TopCSjobs.com, Hakan provides valuable industry insights and daily-updated job opportunities worldwide in the field of Customer Success. Connect with Hakan to boost your career in CS and your company&#8217;s potential for massive growth.</p>
</div><div class="drivi-after-content_2" id="drivi-2062232645"><center><iframe src="https://www.thecscafe.com/embed" width="640" height="400" style="border:1px solid #EEE; background:white;" frameborder="0" scrolling="no"></iframe></center></div><p>The post <a rel="nofollow" href="https://drivingcustomersuccess.com/abb-optical-group-customer-centric-leadership-changes/">ABB Optical Group Announces Leadership Changes</a> appeared first on <a rel="nofollow" href="https://drivingcustomersuccess.com">Customer Success Insights: Driving Success Worldwide</a>.</p>
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		<title>Visier Announces Appointment of Paul Rubenstein as Chief Customer Officer</title>
		<link>https://drivingcustomersuccess.com/visier-paul-rubenstein-appointed-chief-customer-officer/</link>
					<comments>https://drivingcustomersuccess.com/visier-paul-rubenstein-appointed-chief-customer-officer/#respond</comments>
		
		<dc:creator><![CDATA[hozturk]]></dc:creator>
		<pubDate>Fri, 25 Aug 2023 12:10:40 +0000</pubDate>
				<category><![CDATA[Nominations]]></category>
		<guid isPermaLink="false">https://drivingcustomersuccess.com/?p=9830</guid>

					<description><![CDATA[<p>NEWS PROVIDED BY Visier 24 Aug, 2023, 09:00 ET VANCOUVER, BC, Aug. 24, 2023 /PRNewswire/ &#8212; Visier, the globally recognized leader in people analytics and workforce solutions for people-powered business, today announced the appointment of Paul Rubenstein as the company&#8217;s Chief Customer Officer. Rubenstein has &#8230;</p>
<p class="read-more"> <a class="more-link" href="https://drivingcustomersuccess.com/visier-paul-rubenstein-appointed-chief-customer-officer/"> <span class="screen-reader-text">Visier Announces Appointment of Paul Rubenstein as Chief Customer Officer</span> Read More &#187;</a></p>
<p>The post <a rel="nofollow" href="https://drivingcustomersuccess.com/visier-paul-rubenstein-appointed-chief-customer-officer/">Visier Announces Appointment of Paul Rubenstein as Chief Customer Officer</a> appeared first on <a rel="nofollow" href="https://drivingcustomersuccess.com">Customer Success Insights: Driving Success Worldwide</a>.</p>
]]></description>
										<content:encoded><![CDATA[
<p>NEWS PROVIDED BY<a href="https://www.prnewswire.com/news/visier/" target="_blank" rel="noopener"><strong> Visier</strong></a> 24 Aug, 2023, 09:00 ET</p>



<hr class="wp-block-separator has-alpha-channel-opacity"/>


<div class="wp-block-image">
<figure class="aligncenter size-large"><img decoding="async" src="https://mma.prnewswire.com/media/1491109/Visier_logo_horizontal_black_Logo.jpg?w=200" alt="DrivingCustomerSuccess.com - Visier logo horizontal black Logo" title="DrivingCustomerSuccess.com - Visier Announces Appointment of Paul Rubenstein as Chief Customer Officer 8"></figure></div>


<p>VANCOUVER, BC, Aug. 24, 2023 /PRNewswire/ &#8212; <a href="https://c212.net/c/link/?t=0&amp;l=en&amp;o=3951340-1&amp;h=2015908688&amp;u=https%3A%2F%2Fwww.visier.com%2F&amp;a=Visier" target="_blank" rel="noreferrer noopener">Visier</a>, the globally recognized leader in people analytics and workforce solutions for people-powered business, today announced the appointment of Paul Rubenstein as the company&#8217;s Chief Customer Officer. Rubenstein has been with the organization since 2017, previously serving as the Chief People Officer for the company.</p>



<p>&#8220;Paul brings a wealth of experience in the HR and people analytics space to our team,&#8221; said&nbsp;Ryan Wong, CEO and co-founder of Visier. &#8220;His progressive vision around how HR can drive tangible business impacts, and his experience of supporting our customers in their people analytics journey makes him a natural fit for the role. It&#8217;s been a pleasure having Paul lead our internal HR team, and I&#8217;m excited to have him bring that knowledge over to our customer base.&#8221;</p>



<p>Rubenstein brings over 25 years of experience in the HR and people analytics space. In the six plus years Rubenstein has been with the Visier team, he has acted as the company&#8217;s Chief People Officer, and previously as a Vice President of Value Engineering. Prior to joining Visier, Rubenstein worked with global HR functions and CHROs in the advisory practices at both Mercer and&nbsp;Aon Hewitt.</p>



<p>&#8220;Our customers are unlocking the power of people data to drive talent and business outcomes. Right now, People Analytics is changing how CHROs work with CEOs and boards,&#8221; said Rubenstein. &#8220;I am excited to bring my experience, both inside and outside of Visier, to aid our customers in driving business impact from their people data.&#8221;</p><div class="drivi-in-content" id="drivi-1869536123"><iframe src="https://topcsjobs.substack.com/embed" width="640" height="400" style="border:1px solid #EEE; background:white;" frameborder="0" scrolling="no"></iframe></div>



<p>As a thought leader in the future of work, Paul&#8217;s insights have been featured in&nbsp;<a href="https://c212.net/c/link/?t=0&amp;l=en&amp;o=3951340-1&amp;h=3692486184&amp;u=https%3A%2F%2Fwww.entrepreneur.com%2Fauthor%2Fpaul-rubenstein&amp;a=Entrepreneur" rel="noreferrer noopener" target="_blank">Entrepreneur</a>,&nbsp;<a href="https://c212.net/c/link/?t=0&amp;l=en&amp;o=3951340-1&amp;h=1227975252&amp;u=https%3A%2F%2Fwww.benefitnews.com%2Fopinion%2Fa-valuable-wellness-program-must-change-the-employee-experience&amp;a=Employee+Benefits+News" rel="noreferrer noopener" target="_blank">Employee Benefits News</a>,&nbsp;<a href="https://c212.net/c/link/?t=0&amp;l=en&amp;o=3951340-1&amp;h=1832791296&amp;u=https%3A%2F%2Fwww.hrmagazine.co.uk%2Fcontent%2Fcomment%2Ffour-ways-to-get-people-to-care-about-hr-data&amp;a=HR+Magazine" rel="noreferrer noopener" target="_blank">HR Magazine</a>&nbsp;and more. He&#8217;s been a keynote speaker across various global HR conferences such as Unleash, HR Technology Conference, Gartner ReimagineHR and SHRM.</p>



<p>For more information, visit&nbsp;<a href="https://c212.net/c/link/?t=0&amp;l=en&amp;o=3951340-1&amp;h=643834897&amp;u=http%3A%2F%2Fwww.visier.com%2F&amp;a=www.visier.com" rel="noreferrer noopener" target="_blank">www.visier.com</a>.</p>



<h2 class="wp-block-heading"><strong>About Visier</strong></h2>



<p>Visier is the recognized global leader in people analytics, providing on-demand answers to people-powered businesses. Behind every great brand, product, or idea is the Human Truth, and the Visier People Cloud reveals the fundamental questions and actionable truths capable of elevating your employees—and your business—to new heights. Founded in 2010 by the pioneers of business intelligence, Visier has over 25,000 customers in 75 countries around the world, including enterprises like BASF, Bridgestone, Electronic Arts, McKesson, Merck KGaA, and more. Visier is headquartered in&nbsp;Vancouver, BC&nbsp;with offices and team members worldwide.</p>



<p>For more information, visit&nbsp;<a href="https://c212.net/c/link/?t=0&amp;l=en&amp;o=3951340-1&amp;h=643834897&amp;u=http%3A%2F%2Fwww.visier.com%2F&amp;a=www.visier.com" rel="noreferrer noopener" target="_blank">www.visier.com</a>.</p>



<p>SOURCE Visier</p>



<p>Original poster here: <a href="https://www.prnewswire.com/news-releases/visier-announces-appointment-of-paul-rubenstein-as-chief-customer-officer-301908483.html" target="_blank" rel="noopener">https://www.prnewswire.com/news-releases/visier-announces-appointment-of-paul-rubenstein-as-chief-customer-officer-301908483.html</a></p>



<p>&#8211;</p>



<p><a href="https://www.DrivingCustomerSuccess.com" target="_blank" rel="noopener">www.DrivingCustomerSuccess.com</a></p>
<div class="drivi-after-content" id="drivi-1729828471"><p><img decoding="async" class=" wp-image-8845" src="https://drivingcustomersuccess.com/wp-content/uploads/2023/07/Hakan-Ozturk-DrivingCustomerSuccess.png" alt="Hakan Ozturk" width="128" height="128" srcset="https://drivingcustomersuccess.com/wp-content/uploads/2023/07/Hakan-Ozturk-DrivingCustomerSuccess.png 200w, https://drivingcustomersuccess.com/wp-content/uploads/2023/07/Hakan-Ozturk-DrivingCustomerSuccess-150x150.png 150w, https://drivingcustomersuccess.com/wp-content/uploads/2023/07/Hakan-Ozturk-DrivingCustomerSuccess-100x100.png 100w" sizes="(max-width: 128px) 100vw, 128px" /></p>
<p><strong>Hakan Ozturk</strong><br />
Founder, theCScafe.com, #1 Weekly Customer Success Newsletter</p>
<p>Hakan Ozturk is a Paris-based Customer Success leader with over 15 years of experience in the computer software industry. Passionate about driving growth and delivering value to strategic customers, Hakan has established himself as a trusted industry expert. As the Founder of The Customer Success Café Newsletter and TopCSjobs.com, Hakan provides valuable industry insights and daily-updated job opportunities worldwide in the field of Customer Success. Connect with Hakan to boost your career in CS and your company&#8217;s potential for massive growth.</p>
</div><div class="drivi-after-content_2" id="drivi-134203372"><center><iframe src="https://www.thecscafe.com/embed" width="640" height="400" style="border:1px solid #EEE; background:white;" frameborder="0" scrolling="no"></iframe></center></div><p>The post <a rel="nofollow" href="https://drivingcustomersuccess.com/visier-paul-rubenstein-appointed-chief-customer-officer/">Visier Announces Appointment of Paul Rubenstein as Chief Customer Officer</a> appeared first on <a rel="nofollow" href="https://drivingcustomersuccess.com">Customer Success Insights: Driving Success Worldwide</a>.</p>
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		<title>Welcoming a Dynamic New Executive Team to Lead the Way at Regie.ai</title>
		<link>https://drivingcustomersuccess.com/regieai-bolsters-executive-team/</link>
					<comments>https://drivingcustomersuccess.com/regieai-bolsters-executive-team/#respond</comments>
		
		<dc:creator><![CDATA[hozturk]]></dc:creator>
		<pubDate>Mon, 21 Aug 2023 19:07:26 +0000</pubDate>
				<category><![CDATA[Nominations]]></category>
		<guid isPermaLink="false">https://drivingcustomersuccess.com/?p=9560</guid>

					<description><![CDATA[<p>NEWS PROVIDED BY Regie.ai 21 Aug, 2023 SAN FRANCISCO,&#160;Aug. 18, 2023&#160;/PRNewswire/ &#8212; In the ever-evolving landscape of artificial intelligence and tech startups, companies are constantly on the lookout for fresh talent and innovative minds to lead them into the future.&#160;Regie.ai, a &#8230;</p>
<p class="read-more"> <a class="more-link" href="https://drivingcustomersuccess.com/regieai-bolsters-executive-team/"> <span class="screen-reader-text">Welcoming a Dynamic New Executive Team to Lead the Way at Regie.ai</span> Read More &#187;</a></p>
<p>The post <a rel="nofollow" href="https://drivingcustomersuccess.com/regieai-bolsters-executive-team/">Welcoming a Dynamic New Executive Team to Lead the Way at Regie.ai</a> appeared first on <a rel="nofollow" href="https://drivingcustomersuccess.com">Customer Success Insights: Driving Success Worldwide</a>.</p>
]]></description>
										<content:encoded><![CDATA[<div class="wp-block-image">
<figure class="aligncenter size-full"><img loading="lazy" decoding="async" width="225" height="225" src="https://drivingcustomersuccess.com/wp-content/uploads/2023/08/regie-ai-1.png" alt="Regie" class="wp-image-9562" title="DrivingCustomerSuccess.com - Welcoming a Dynamic New Executive Team to Lead the Way at Regie.ai 9" srcset="https://drivingcustomersuccess.com/wp-content/uploads/2023/08/regie-ai-1.png 225w, https://drivingcustomersuccess.com/wp-content/uploads/2023/08/regie-ai-1-150x150.png 150w, https://drivingcustomersuccess.com/wp-content/uploads/2023/08/regie-ai-1-100x100.png 100w, https://drivingcustomersuccess.com/wp-content/uploads/2023/08/regie-ai-1-200x200.png 200w" sizes="(max-width: 225px) 100vw, 225px" /></figure></div>


<p><em>NEWS PROVIDED BY<a href="https://www.prnewswire.com/news/regie.ai/" target="_blank" rel="noopener"><strong> Regie.ai </strong></a>21 Aug, 2023</em></p>



<p>SAN FRANCISCO,&nbsp;Aug. 18, 2023&nbsp;/PRNewswire/ &#8212; In the ever-evolving landscape of artificial intelligence and tech startups, companies are constantly on the lookout for fresh talent and innovative minds to lead them into the future.&nbsp;<a href="https://c212.net/c/link/?t=0&amp;l=en&amp;o=3948026-1&amp;h=407030690&amp;u=https%3A%2F%2Fwww.regie.ai%2F&amp;a=Regie.ai" rel="noreferrer noopener" target="_blank">Regie.ai</a>, a prominent player in the AI-driven sales solutions realm, has recently taken a significant stride by bringing on board an exceptional new executive team to&nbsp;<a href="https://c212.net/c/link/?t=0&amp;l=en&amp;o=3948026-1&amp;h=4189879835&amp;u=https%3A%2F%2Fwww.regie.ai%2Fteam&amp;a=complement+its+existing+team" rel="noreferrer noopener" target="_blank">complement its existing team</a>.</p>



<p>All their new executive hires are renowned experts in sales operations, sales engagement and the CRM space, which becomes increasingly important as Regie.ai climbs the ranks of becoming the&nbsp;<a href="https://c212.net/c/link/?t=0&amp;l=en&amp;o=3948026-1&amp;h=2343721106&amp;u=https%3A%2F%2Fwww.regie.ai%2Fwhy-regie&amp;a=leading+Generative+AI+platform+for+B2B+sales+teams" rel="noreferrer noopener" target="_blank">leading Generative AI platform for B2B sales teams</a>.</p>



<p><strong>LeeRon Yahalomi &#8211; Head of Customer Success</strong></p>



<p>As the new Head of Customer Success,&nbsp;LeeRon Yahalomi is no stranger to the intricacies of managing customer relationships within the tech sector. Previously a seasoned executive at Textio, Yahalomi brings a wealth of knowledge in fostering client satisfaction and driving business growth through exceptional customer experiences.</p><div class="drivi-in-content" id="drivi-881434784"><iframe src="https://topcsjobs.substack.com/embed" width="640" height="400" style="border:1px solid #EEE; background:white;" frameborder="0" scrolling="no"></iframe></div>



<p><strong>Nina Butler&nbsp;&#8211; Head of Marketing</strong></p>



<p>As the new Head of Marketing,&nbsp;Nina Butler&nbsp;joins the team with a formidable background in crafting and executing strategic marketing campaigns.&nbsp;Nina Butler&nbsp;honed her skills as a marketer at&nbsp;Alyce, a direct mail sales technology serving the enterprise.</p>



<p><strong>Thomas&nbsp;Tobin &#8211; Head of Product</strong></p>



<p>The role of Head of Product is a critical one in any tech company, and&nbsp;Regie.ai has made a strategic choice in appointing&nbsp;Thomas Tobin&nbsp;to this crucial position. With a background that spans leadership roles at Salesforce, Twilio, and Drift, Tobin brings a wealth of experience in product development and innovation. His tenure at these tech giants is a testament to his ability to steer product strategies that align with market trends and customer demands.</p>



<p>This strengthening in its leadership bench comes on the heels of&nbsp;<a href="https://c212.net/c/link/?t=0&amp;l=en&amp;o=3948026-1&amp;h=4242781893&amp;u=https%3A%2F%2Fwww.regie.ai%2Fblog%2Fregie-ai-closes-a-round-funding-with-additional-6-million-investment-from-khosla-ventures-totaling-20-8-million%3Fgclid%3DCj0KCQjw5f2lBhCkARIsAHeTvlg1kJ9n7gdPtQ18YRUWV6VwGI6NfuqwwDjFyARmpOyize1nocV30WoaAhQNEALw_wcB%26_gl%3D1*okfr83*_gcl_aw*R0NMLjE2OTIzODU5MjEuQ2owS0NRanc1ZjJsQmhDa0FSSXNBSGVUdmxnMWtKOW43Z2RQdFExOFlSVVdWNlZ3R0k2TmZ1cXd3RGpGeUFSbXBPeWl6ZTFub2NWMzBXb2FBaFFORUFMd193Y0I.*_gcl_au*NDI3MzEwNjU4LjE2OTA1NzQyNzc.&amp;a=Regie.ai+closing+its+Series+A+Round+funding" rel="noreferrer noopener" target="_blank">Regie.ai closing its Series A Round funding</a>. Regie.ai currently has nearly 50 employees across 4 countries.</p>



<p>SOURCE Regie.ai</p>



<p>Original Post here: <a href="https://www.prnewswire.com/news-releases/welcoming-a-dynamic-new-executive-team-to-lead-the-way-at-regieai-301905581.html" target="_blank" rel="noreferrer noopener">https://www.prnewswire.com/news-releases/welcoming-a-dynamic-new-executive-team-to-lead-the-way-at-regieai-301905581.html</a></p>



<p><a href="http://www.DrivingCustomerSuccess.com" target="_blank" rel="noopener">www.DrivingCustomerSuccess.com</a></p>
<div class="drivi-after-content" id="drivi-1223323268"><p><img decoding="async" class=" wp-image-8845" src="https://drivingcustomersuccess.com/wp-content/uploads/2023/07/Hakan-Ozturk-DrivingCustomerSuccess.png" alt="Hakan Ozturk" width="128" height="128" srcset="https://drivingcustomersuccess.com/wp-content/uploads/2023/07/Hakan-Ozturk-DrivingCustomerSuccess.png 200w, https://drivingcustomersuccess.com/wp-content/uploads/2023/07/Hakan-Ozturk-DrivingCustomerSuccess-150x150.png 150w, https://drivingcustomersuccess.com/wp-content/uploads/2023/07/Hakan-Ozturk-DrivingCustomerSuccess-100x100.png 100w" sizes="(max-width: 128px) 100vw, 128px" /></p>
<p><strong>Hakan Ozturk</strong><br />
Founder, theCScafe.com, #1 Weekly Customer Success Newsletter</p>
<p>Hakan Ozturk is a Paris-based Customer Success leader with over 15 years of experience in the computer software industry. Passionate about driving growth and delivering value to strategic customers, Hakan has established himself as a trusted industry expert. As the Founder of The Customer Success Café Newsletter and TopCSjobs.com, Hakan provides valuable industry insights and daily-updated job opportunities worldwide in the field of Customer Success. Connect with Hakan to boost your career in CS and your company&#8217;s potential for massive growth.</p>
</div><div class="drivi-after-content_2" id="drivi-1120985705"><center><iframe src="https://www.thecscafe.com/embed" width="640" height="400" style="border:1px solid #EEE; background:white;" frameborder="0" scrolling="no"></iframe></center></div><p>The post <a rel="nofollow" href="https://drivingcustomersuccess.com/regieai-bolsters-executive-team/">Welcoming a Dynamic New Executive Team to Lead the Way at Regie.ai</a> appeared first on <a rel="nofollow" href="https://drivingcustomersuccess.com">Customer Success Insights: Driving Success Worldwide</a>.</p>
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