Biza.io Appoints Jessica Booth as Head of Customer Success, Prepares for Growth
New Leadership at Biza.io
Australian consumer data leader, Biza.io, has welcomed Jessica Booth as its new Head of Customer Success, positioning the company for further growth. With a rich history in roles focusing on customer satisfaction and business development, Booth is expected to uphold a standard of excellence in servicing new and existing customers. Client portfolio includes Judo Bank, Bank First, and Regional Australia Bank.
Biza.io’s Role in Australian Consumer Data
As a leading entity in the Consumer Data Rights (CDR) space, Biza.io has been helping banks, financial institutions, energy retailers, and data economy participants since its inception in 2017. Their services enable these institutions to navigate the heavily regulated CDR ecosystem and drive innovation within the Australian data-sharing landscape.
Booth expressed her enthusiasm for joining the company and commented on the dynamic nature of the CDR industry. She says, “The capabilities of CDR are evolving every day. It’s rare to get an opportunity to work at the coal face of a new ecosystem and I’m looking forward to working closely with customers as we assist them in their CDR journeys.”
Booth will bring her vast experience to the company, having previously been the Head of Customer Success at cloud enterprise software company Mastt and commanding key leadership roles at AlayaCare ANZ and Telstra Health.
Also joining Biza.io’s expanding team are Colleen D’Arcy, assigned as HR Business Partner, bringing her leadership experiences from Dataminr and Axiom Australia, and Stephanie Robinson, previously a technical writer for VeroGuard Systems, who will serve as a Technical Writer. Robinson will be instrumental in simplifying the complex CDR standards.
Future Growth and Innovation
Stuart Low, Founder, and CEO at Biza.io, enthusiastically remarked on the latest appointments, stating, “Jessica, Colleen, and Stephanie join Biza.io at an opportune time, with their leadership and expertise set to play a crucial role in Biza.io’s growth. Our customers represent 14% of banking consumers and more than 75% of energy consumers, so in leading our Customer Success team, Jessica will be facilitating relationships with a diverse and large group of stakeholders.”
The company expects to build upon its existing impact, with 18 million consumers gaining data-sharing access enabled by Biza.io’s technology. In June 2023, they announced the launch of DataRight Plus, a community project intending to enhance and add new features to the CDR ecosystem beyond the current government mandate.
Founded in Brisbane in 2017, the company currently employs 34 staff across Australia. After raising AU$7.5 million in a Series A funding round led by OIF Ventures and Jelix Ventures in 2022, Biza.io earned the 2023 Fintech Australia Award for Excellence in Regtech. With their new appointments, the company shows no sign of slowing down.
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Founder, TopCSjobs.com & The Customer Success Café Newsletter
Hakan Ozturk is a Paris-based Customer Success leader with over 15 years of experience in the computer software industry. Passionate about driving growth and delivering value to strategic customers, Hakan has established himself as a trusted industry expert. As the Founder of The Customer Success Café Newsletter and TopCSjobs.com, Hakan provides valuable industry insights and daily-updated job opportunities worldwide in the field of Customer Success. Connect with Hakan to unlock your company’s potential for success.