Cyara Appoints Chief Customer Officer & Chief Product Officer, Expanding Global Leadership Team


Industry veterans strengthen Cyara’s executive team to elevate global CX and drive customer satisfaction

September 27, 2023 09:00 AM Eastern Daylight Time

REDWOOD CITY, Calif.–(BUSINESS WIRE)–Cyara, the leading AI-led Customer Experience (CX) Transformation Platform provider, today announced the appointment of Jeff Romano as Chief Customer Officer (CCO) and the promotion of Cyara’s Executive Vice President of Product, Max Lipovetsky to Chief Product Officer.

“With Jeff’s customer-centric approach and Max’s product innovation expertise, we will continue to deliver innovative solutions that drive customer satisfaction and long-term retention.”Tweet this

In his role, Romano will be responsible for managing the customer experience for the company’s global customer base across various touchpoints, including onboarding, technical training and education, all post-sales activities, and retention. With over 25 years of experience in cultivating strategic customer relationships and fostering high levels of customer satisfaction and retention, he brings a proven track record of success in managing global customer success teams.

“Today, we are witnessing a pace of change in both customer expectations and technology like never before,” said Romano. “My dedication to fostering meaningful customer relationships and ensuring their success aligns perfectly with the company’s commitment to delivering unparalleled customer satisfaction. I look forward to continuing to build on the company’s customer-centric culture and driving the best possible experience for all customers.”

In his elevated role of Chief Product Officer, Lipovetsky will drive continued product expansion and innovation across Cyara’s broad CX transformation platform. His focus will be on investment in emerging technologies such as conversational AI, large language models (LLMs) and generative AI to maintain and expand CX market leadership.

“I am really thrilled to welcome Jeff to the company’s leadership team and congratulate Max on his well-deserved promotion,” said Rishi Rana, CEO. “With Jeff’s customer-centric approach and Max’s product innovation expertise, we will continue to deliver innovative solutions that drive customer satisfaction and long-term retention.”

To learn more about the company’s industry-leading CX assurance solutions, please visit:

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About Cyara

Cyara revolutionizes the way businesses transform and optimize their customer experiences. The company’s AI-based CX Transformation Platform empowers enterprises to deliver flawless interactions across voice, video, digital, and chatbot experiences. Businesses improve customer journeys through continuous innovation while reducing cost and minimizing risk. With a 96% customer retention rate and world-class Net Promoter Score (NPS), today’s leading global brands trust us every day to deliver customer smiles at scale.

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Diana Gallagher
(408) 656-9699
10Fold Communications for Cyara

Driving Customer Success –

Hakan Ozturk

Hakan Ozturk
Founder,, #1 Weekly Customer Success Newsletter

Hakan Ozturk is a Paris-based Customer Success leader with over 15 years of experience in the computer software industry. Passionate about driving growth and delivering value to strategic customers, Hakan has established himself as a trusted industry expert. As the Founder of The Customer Success Café Newsletter and, Hakan provides valuable industry insights and daily-updated job opportunities worldwide in the field of Customer Success. Connect with Hakan to boost your career in CS and your company’s potential for massive growth.

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