There is no right or wrong path to become a Customer Success Manager. And Vincent Pericard is the perfect example. Once named as the next billion-dollar Football player when he signed with …
The Importance Of “Adaptive” Onboarding by Srikrishnan Ganesan, Co-founder of Rocketlane Ask any expert gardener for a list of plants to start a garden, and they’d tell you there’s no …
Customer Success & Onboarding : One Size Does NOT Fit All Read more…
Historically Software-as-a-Service (SasS) companies were led by the sales function. As the business model evolved, product teams took the lead. But today, successful SaaS companies are truly built out to …
Best Practices for Customer Success after Pandemic Read more…
Increasing your profits isn’t the only way to drive your business’s return on investment (ROI). Many businesses become distracted with expanding profit, hindering their capabilities for long-term growth. If you’re not actively …
How to Improve Your Customer Acquisition Cost (CAC) and Drive Long-Term ROI Read more…
Today’s software-driven economy has significantly disrupted the traditional IT channel. No longer dependent on selling hardware with built-in software and maintenance contracts, the environment is now all about As-a-service solutions …
Why the Channel should align with Customer Success Read more…
In Michael Bungay Stanier’s The Coaching Habit, coaching becomes a regular, informal part of your day so managers and their teams can work less hard and have more impact. Drawing on …
Customer success is about anticipating client needs and exceeding them. At FourKites, customer success managers (CSMs) are the professionals dedicated to such a practice. And when it comes to supply chain …
Chasing a value-based approach to Customer Success Read more…
There’s no set recipe for improving relationships with customers and growing your business. Even so, a crucial ingredient to the meal is understanding how to efficiently track & measure customers’ …
How to Measure Customer Happiness & Ensure Satisfaction Read more…
In today’s Covid impacted world, where labor is hard to find and where the ability to interact with others in person is minimal, the need for a digital platform is …
Digitizing customer success in the post COVID era Read more…
Striking the right balance between automation and human talent takes work, but ends in efficiency. Often we hear people say, “I liked them before they got big” when it comes to musicians …
How to scale Customer Success without losing the human touch Read more…