Discover the Top 50 Most Influential People To Follow And Elevate Your Career In Customer Success

Top 50 Influential People To Follow In Customer Success

Top 50 Most Influential People To Follow In Customer Success

Customer Success starts with your personal success. To thrive, you must learn continuously and stay alert. But how do you stay updated in this ever-evolving field?

You have multiple options. Reading books, blogs, listening to podcasts, and watching YouTube channels are all great ways. On top of that, professionals share their experiences on platforms like LinkedIn. This is your chance to both learn and contribute.

Here are the top 50 Customer Success experts you absolutely need to follow to boost your career:

List Of CS Experts – Influential People To Follow

1/ Rav Dhaliwal, Investor and former CS Executive at Slack
2/ Chris Hicken, Co-Founder & CEO ‘nuffsaid
3/ Markus Rentsch, CEO, Remark-able
4/ Jay Nathan, Chief Customer Officer, Higher Logic
5/ Nick Mehta, CEO, Gainsight
6/ Christian Jakenfelds, Field Researcher in CS, Planhat
7/ Kevin Chiu & Edward Chiu, Co-Founders, Catalyst Software
8/ Rod Cherkas, CEO & Founder, HelloCCO
9/ Subha Shrinivasan, VP of Customer Success, Rakuten Symphony
10/ Philipp Wolf, Founder, Custify
11/ Daphne Costa Lopes, Sr Manager, CS at HubSpot
12/ Maranda Dziekonski, Chief Customer Officer, Switftly
13/ Donna Weber, The Customer Onboarding Expert, Spring Board Solutions
14/ Wayne McCulloch, Chief Customer Officer, WalkMe
15/ Jason Noble, VP Global CS, Vinli inc
16/ Prithwi Dasgupta, CEO, SmartKarrot
17/ Matt Myszkowski, VP of Customer Experience, EMEIA at Cision
18/ Melanie Jones, Head of CS & Growth at Hire Runner
19/ Josh Schachter, CEO, UpdateAI
20/ April Dunford, Author, Obviously Awesome
21/ Jan Young, Principal Consultant, The Success League
22/ Carly Agar, Founder, Customer Success Coach
23/ Guy Galon, VP Customer Success at Hysolate
24/ Peter Armaly, Vice President of Customer Success, ESG
25/ Sue Nabeth Moore, Co-Founder, Success Chain
26/ Jeff Heckler, Director of CS, Marketsource
27/ Anika Zubair, VP Customer Success, Karbon
28/ Dickey Singh, CEO
29/ Marco Carrubba, Director of Customer Success, Microsoft
30/ Mohammed Alqaq, Founder of CS Middle East
31/ Irit Eizips, CEO, CSM Practice
32/ Kellie Lucas, Author, The Customer Success Pioneer
33/ Ronni Gaun, CS Team Lead, Zoom
34/ Ankit Aggarwal, Lead CS Enablement, MoEngage
35/ Kristi Faltorusso, VP ClientSuccess
36/ Nils Vinje, Founder, 30-Day Leadership
37/ Jeff Breunsbach, Co-Founder Gain Grow Retain
38/ Ziv Peled, Chief Customer Officer, AppsFlyer
39/ Mikael Blaisdell, Founder, The Customer Success Association
40/ Andrew Marks, Founder of SuccessHACKER
41/ Firaas Rashid, CEO Hook
42/ Niclas Ramon Staberg, Operating Advisor, Verdane
43/ Monica Trivedi, Global CS Executive, JLL Technologies
44/ Aaron Thompson, Founder, Portland Customer Success
45/ Bill Cushard, Global Head of the Future of Work, Service Rocket
46/ Guy Nirpaz, CEO Totango
47/ Megan Bowen, CCO Refine Labs
48/ Ashna Patel, Co-Founder, CS Insider
49/ Jason Lemkin, Founder, SaaStr
50/ Ming Zhang, VP Customer Success at LineSlip Solutions

And many more experts on the list. These pros have proven themselves in the industry. They have strategies and insights that can elevate your game.

Top Influential People to Follow – Learning from Various Sources: Simplified and Practical

Customer Success

You have a range of ways to learn. Books and blogs dive deep into topics. Podcasts let you learn on the go. YouTube channels provide visual learning. It’s all about picking what suits you.

Don’t forget social platforms, especially LinkedIn. Professionals share real-world experiences there. Engaging in discussions and learning from others is an excellent way to grow.

Power Up Your Career

Don’t miss the chance to learn from these 50 Customer Success leaders – Influential people to follow. They’ve already paved the way. Following their journey means tapping into their knowledge.

Remember, success is a joint effort. It’s about continuous learning and sharing with your community. So start following these experts and gear up for an impactful journey.

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Hakan Ozturk

Hakan Ozturk
Founder,, #1 Weekly Customer Success Newsletter

Hakan Ozturk is a Paris-based Customer Success leader with over 15 years of experience in the computer software industry. Passionate about driving growth and delivering value to strategic customers, Hakan has established himself as a trusted industry expert. As the Founder of The Customer Success Café Newsletter and, Hakan provides valuable industry insights and daily-updated job opportunities worldwide in the field of Customer Success. Connect with Hakan to boost your career in CS and your company’s potential for massive growth.

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