A cultural crisis in America’s workplace diversity

DrivingCustomerSuccess.com - diversity and inclusion

The workplace experience for most employees is not the workplace experience for all employees, as reveals a recent study from Glassdoor measuring gaps in Diversity & Inclusion satisfaction by employee race and ethnicity.

The report led by Andrew Chamberlain, Ph.D. Chief Economist at Glassdoor along with Amanda Stansell, Data Scientist and Daniel Zhao, Senior Economist,

reveals that : 

1) the three jobs with the widest gaps in D&I perceptions are :
**customer success**, program manager and registered nursing.

2) workers from different racial and ethnic groups **disagree** 
about the current state of workplace D&I at their companies. 

3) the broad measures of employee satisfaction tend to be dominated by opinions of white employees because of this over-representation.

Therefore, employers must :

1) look beyond average employee opinion on workplace diversity.

2) and focus on the experiences of underrepresented employees to avoid blind spots.

=> Directly soliciting feedback from these groups is a necessary first step to creating a diverse, equitable and inclusive workplace.

Hakan Ozturk

Hakan Ozturk
Founder, theCScafe.com, #1 Weekly Customer Success Newsletter

Hakan Ozturk is a Paris-based Customer Success leader with over 15 years of experience in the computer software industry. Passionate about driving growth and delivering value to strategic customers, Hakan has established himself as a trusted industry expert. As the Founder of The Customer Success Café Newsletter and TopCSjobs.com, Hakan provides valuable industry insights and daily-updated job opportunities worldwide in the field of Customer Success. Connect with Hakan to boost your career in CS and your company’s potential for massive growth.

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