Bloomerang Appoints Karen Maloney as Chief Customer Officer
INDIANAPOLIS, Aug. 10, 2022 — Bloomerang, the complete donor relationship management solution for thousands of small and medium-sized nonprofits, today announced they welcomed Karen Maloney as the company’s Chief Customer Officer (CCO).
As Bloomerang’s CCO, Maloney will lead all aspects of the nonprofit customer experience. She will focus on creating a strong and cohesive customer journey that will help nonprofits have another fundraising teammate in their cause through the company’s professional service and support teams and adoption of the software.
“Not only is Karen a great addition to strengthen our customer experience, but she’ll also enhance the strong executive leadership team that we have in place today,” says Ross Hendrickson, Bloomerang’s Chief Executive Officer. “Our customer support and onboarding teams are a critical piece in our mission to help nonprofits thrive, and I know Karen will not only live up to our excellent customer care, but she’ll make it even better.”
Karen brings with her more than 20 years of experience in leading, building, and growing customer experience teams at software as a service (SaaS) businesses. She spent the past two years working as Vice President of Customer Success at Real Green Systems where she increased product adoption and reduced the customer time to go live by 33%. She previously served as Vice President of Customer Success at Verint where she put a customer lens on the customer experience.
“I was drawn to Bloomerang right away because of the focus on culture and company growth, and I saw an opportunity for me to lend my view of the customer experience to help nonprofits and the communities they serve,” says Maloney. “I am thrilled to help strengthen the nonprofit customer experience, highlight the benefits of our solution, and be there for customers when they need us.”
Karen joins Bloomerang in the midst of an exciting phase of growth for the company. Earlier this year, Bloomerang was named a “Best Place to Work in Indiana” in 2022 and launched a new brand identity to better articulate the value and services offered to the nonprofit community. Bloomerang’s suite of online fundraising tools also strengthens nonprofits’ ability to cultivate deeper relationships with their donors and increase the impact of their fundraising campaigns.
Indianapolis-based Bloomerang is the complete donor relationship management solution that helps thousands of small and medium-sized nonprofits deliver a better giving experience and create stable, thriving organizations. Combining robust, simple-to-use technology with people-powered support and training, Bloomerang empowers nonprofits to work efficiently, improve their donor relationships and grow their donor bases. With Bloomerang, nonprofit professionals love their work and have other teammates in the cause.
Bloomerang is a trusted and acclaimed partner for growing nonprofits. For more information about Bloomerang and to see why real fundraisers recommend the solution to their peers, visit: https://bloomerang.com.
Hakan Ozturk is a Paris-based Customer Success leader with over 15 years of experience in the computer software industry. Passionate about driving growth and delivering value to strategic customers, Hakan has established himself as a trusted industry expert. As the Founder of The Customer Success Café Newsletter and TopCSjobs.com, Hakan provides valuable industry insights and daily-updated job opportunities worldwide in the field of Customer Success. Connect with Hakan to unlock your company’s potential for success.