Datasite®, a leading SaaS-based technology provider for global mergers and acquisitions (M&A) professionals, today announced that Deven Lindemann has been promoted to chief customer success officer from executive vice president of …
Datasite Appoints New Chief Customer Success Officer Read more…
CIOs must possess five key characteristics to lead and deliver on digital transformation. In short: CIOs must rethink their role as digital leaders, due to workplace disruptions and ongoing changes …
Top Five Characteristics of Successful Digital Transformation Leaders Read more…
ChurnZero, a leading Customer Success platform, announced today the creation of ChurnZero Pty Ltd, the company’s second international subsidiary. Its Sydney, Australia office will open by the end of 2022 to support …
ChurnZero announces Australian subsidiary as global growth accelerates Read more…
By Scott Clark Voice of the Customer (VoC), a term coined by Abbie Griffin and John R. Hauser in a 1993 MIT paper, is a statement of your customers’ experiences, feelings …
Voice of the Customer: What Is It and Why Does It Matter for CX? Read more…
Relegating customer success to a separate team of reps is short-sighted. Instead, you should work to implement a coaching model of relationship-building using these practices. By Chris Cardinal August 30, 2022 Opinions …
How to Adopt a Coach Mindset With Your Customers to Grow Your Business Read more…
Valentina Magana is joining Ecoation as Customer Success Lead. “As part of our Human + Machine philosophy, we always make sure our customers are being looked after by the best …
Valentina Magana joins Ecoation as Customer Success Lead Read more…
In a perfect world, team members across every department would share information, communicate well, and make the business better. But when you’re managing a team of people who work in …
7 Ways to Resolve Communication Issues For Internal Teams Read more…
Edar Dos Santos appointed as Head Client Success in a role new to Fides; Oliver Hediger joins multibank connectivity provider as Head Client Services Fides Treasury Services Ltd., the global …
By Brian P. O’Neill Here are four approaches that you can use to measure your success and help define the narrative that CX is key to driving the success of your …
How Do You Measure Customer Success? Very Carefully Read more…
by Thomas Wieberneit Customer success has become an interesting topic for software vendors and systems integrators, alike. I am thinking about this topic for a while now and now bring …