Fides Expands Client Success Team With Creation of Client Success Manager Role; Hires New Head Client Services
Edar Dos Santos appointed as Head Client Success in a role new to Fides; Oliver Hediger joins multibank connectivity provider as Head Client Services
Fides Treasury Services Ltd., the global leader in multibank connectivity, payments and communications, has announced the appointment of Edar Dos Santos to Head Client Success, and the hire of Oliver Hediger as Head Client Services. Hediger will take over management of Fides’ industry-leading client services department from Dos Santos, who moves to the newly-created client success role after seven years in client services, including three as Head Client Services.
“The success of our customers is central to Fides’ values and mission,” said Fides Chief Revenue Officer Simon Kaufmann. “I am pleased to announce Edar’s new role, and welcome Oliver to Fides to support our customers and our goals. We are experiencing significant business growth, and creating a position dedicated to customer success will help ensure our customers continue to receive the highest possible levels of service. Edar’s knowledge of and relationships with Fides and our customers makes him the perfect choice for Fides’ first-ever Client Success Manager.”
In the new role, Dos Santos will focus on streamlining the customer experience and identifying opportunities for Fides to support clients with their business growth. He will work closely with teams across Fides to ensure a smooth, seamless experience for clients at every point of their journey, from onboarding to implementation and beyond.
“I firmly believe that Fides has the best products and solutions in the industry, and love working for a company that cares so much about its customers,” said Dos Santos. “I have always enjoyed having a role where I get to act as a bridge between the clients and the business, and am excited to have the opportunity to help our clients get even more value from their partnership with Fides.”
Oliver Hediger joins Fides from Luware AG, where he spent nine years in senior roles including engineering, professional services, and product management. He has also held roles in IT and financial administration. Hediger holds both a Bachelor of Science and a Master of Science degree from ZHAW Zurich University of Applied Sciences in Winterthur, Switzerland. He is fluent in German, English, and French.
“Oliver’s experience and understanding of client needs within a technical framework will help us build upon our commitment to delivering outstanding services and support to our clients,” said Kaufmann.
“Fides is known for its industry-leading multibanking solutions and also for providing a very high level of customer service,” said Hediger. “I am looking forward to getting to know Fides clients and delivering the support they need to keep their businesses running smoothly.”
Fides is the world leader in multibank connectivity, payments and transaction communications. A market leader for more than a century, Fides is committed to making financial operations as efficient, transparent and secure as possible for all organizations. More than 3,500 clients rely on Fides for efficient cash and liquidity management, through connectivity to more than 13,000 banks and comprehensive workflow, reporting, conversion, validation and security services. Whether you access via the secure Fides Multibanking Suite or leverage our seamless integration with third-party ERP, TMS and other backend systems, Fides is the only platform you need.
Founder, TopCSjobs.com & The Customer Success Café Newsletter
Hakan Ozturk is a Paris-based Customer Success leader with over 15 years of experience in the computer software industry. Passionate about driving growth and delivering value to strategic customers, Hakan has established himself as a trusted industry expert. As the Founder of The Customer Success Café Newsletter and TopCSjobs.com, Hakan provides valuable industry insights and daily-updated job opportunities worldwide in the field of Customer Success. Connect with Hakan to unlock your company’s potential for success.