Singh Will Drive Value and Experience for Social Good Organizations as First Chief Customer Officer. Blackbaud, the world’s leading cloud software company powering social good, appointed Chris Singh as Chief Customer Officer. …
Blackbaud Names Chris Singh Chief Customer Officer Read more…
Island is introducing its groundbreaking Enterprise Browser to users in the U.K. and across Europe. Infosecurity Europe attendees will have the opportunity to explore the features of the Enterprise Browser …
Island Debuts Game-Changing Enterprise Browser at Infosecurity Europe Read more…
Just days after two of the industry’s biggest online brokers announced job cuts, the remote online notarization firm Notarize has gone and laid-off workers too. The announcement came directly from Notarize Chief Executive …
This new 4-week Customer Success Management course will help members understand common customer success processes, ensure customers are successful after a purchase, build relationships with clients and unite a customer …
Uvaro Launches A 4-Week Customer Success Management Course Read more…
FeaturedCustomers just published the Summer 2022 A/B Testing Software Customer Success Report to give prospects better insight on which A/B Testing Software would work best for their business according to real customer …
An interview with former IDC analyst Amy Konary, who for the past five years has honed the theory and practice of customer success at Zuora. By Phil Wainewright Customer success …
The theory and practice of customer success at Zuora, as shaped by SaaS expert Amy Konary Read more…
Webscale, the fastest, most secure cloud platform for modern commerce, has announced that it has appointed Aditi Bokhar as VP Customer Success. Building on her experience of leading the customer …
Webscale Appoints Aditi Bokhar as VP Customer Success Read more…
by Emilia D’Anzica, Growth Molecules™ Analytics monitoring is frequently addressed in marketing, but it is also vital in determining the value that your consumers receive from your product. By concentrating …
4 Critical Customer Success KPIs For Your Organization Read more…
Acquiring new customers is good. But keeping the customers you have is better. With the rise of the SaaS model, retention has dethroned acquisition as the primary means to achieve …
How Customer Success Can Transform Your SaaS Business Read more…
What is a Customer Success Workflow? If you’re a Customer Success Manager (CSM), you know how tough the job is. Your data is scattered across multiple platforms. So you must manage …
How To Optimize and Scale your Customer Success Workflows Read more…