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Category: Events

Customer Success Festival: Join the Ultimate Customer Success Event in San Francisco Bay Area

Posted on 08/08/2023 Posted in Events

September 19 – 20, 2023 Oakland Marriott City Center, 1001 Broadway, Oakland Secure your seat – Download the brochure Discover the Customer Success Festival! Are you ready for an exceptional …

Customer Success Festival: Join the Ultimate Customer Success Event in San Francisco Bay Area Read more…

AI + CS Summit 2023: Revolutionizing Customer Success with AI Excellence

Posted on 08/06/2023 Posted in Events

Matik is hosting a groundbreaking event that promises to reshape the landscape of customer success as we know it – the AI + Customer Success Summit. Set to be held …

AI + CS Summit 2023: Revolutionizing Customer Success with AI Excellence Read more…

Totango Announces Customer Success Innovation at CS Summit Event September 14-16, 2022

Posted on 06/28/2022 Posted in Events, News

The two-day event will bring together customer success practitioners, customer journey creators, and thought leaders from around the world Totango, the industry’s only Composable Customer Success (CS) platform that helps companies drive …

Totango Announces Customer Success Innovation at CS Summit Event September 14-16, 2022 Read more…

Island Debuts Game-Changing Enterprise Browser at Infosecurity Europe

Posted on 06/20/2022 Posted in News, Events

Island is introducing its groundbreaking Enterprise Browser to users in the U.K. and across Europe. Infosecurity Europe attendees will have the opportunity to explore the features of the Enterprise Browser …

Island Debuts Game-Changing Enterprise Browser at Infosecurity Europe Read more…

ChurnZero announces CSM Appreciation Week for the Customer Success industry

Posted on 05/10/2022 Posted in Events, News

ChurnZero, a leading Customer Success platform, has announced the first CSM Appreciation Week to recognize the dedicated work of Customer Success managers (CSMs) across the SaaS industry. Held from May 23 to May …

ChurnZero announces CSM Appreciation Week for the Customer Success industry Read more…

2022 EMEA CS Excellence Awards

Posted on 05/09/2022 Posted in News, Events

London June 15th, 2022 Award categories: Customer Success Manager of the Year Customer Success Leader of the Year Customer Success Rising Star and also Best Use of Technology in Customer …

2022 EMEA CS Excellence Awards Read more…

ChurnZero announces BIG RYG 2022: the Customer Success leadership summit in Washington, D.C.

Posted on 04/08/2022 Posted in News, Events

ChurnZero, a leading Customer Success platform, will host BIG RYG 2022, a Customer Success leadership summit in Washington, D.C. on October 12-13, 2022. Registration is now open for this two-day event that will see hundreds of Customer …

ChurnZero announces BIG RYG 2022: the Customer Success leadership summit in Washington, D.C. Read more…

Totango Global Executive Forum – Mar 14-16 Carmel Valley, California

Posted on 03/10/2022 Posted in News, Events

Totango Announced The 2022 Global Executive Forum To Discuss The Future Of Customer Success Totango, the leading Customer Success Platform that unleashes the power of agile customer journey creation to …

Totango Global Executive Forum – Mar 14-16 Carmel Valley, California Read more…

Reorienting the Value Chain for the Age of the Customer

Posted on 03/10/2022 Posted in News, Events

Industry advisor Geoffrey Moore’s strategies for building and transforming companies in an age of disruption were birthed as technology was beginning its reign, with “Crossing the Chasm” first published back …

Reorienting the Value Chain for the Age of the Customer Read more…

The 8th SaaStr Annual 2022, World’s Number One Cloud Gathering Announced: Sep 13-15, SF Bay Area

Posted on 01/19/2022 Posted in News, Events

Join 10,000 Cloud and SaaS Founders, VC, and Execs. Outdoors, festival style! 3 full days, 100’s of workshops, and 1000s of Mentoring sessions— all to help you scale faster. 10,000+ …

The 8th SaaStr Annual 2022, World’s Number One Cloud Gathering Announced: Sep 13-15, SF Bay Area Read more…

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The Customer Success Café Podcast
The Customer Success Café Podcast

All things Customer Success
by Hakan Ozturk – Paris, France

CS Café #5 – Manasij Ganguli, Co-Founder and CEO, ZapScale
byHakan Ozturk

Hello and welcome to the 5th edition of your Customer Success Cafe Podcast where we discuss all things Customer Success and so much more!

Hold on tight as we embark on an electrifying conversation with Manasij Ganguli, the CEO of ZapScale. 

Get ready to be amazed as we explore his extraordinary journey from starting as an engineer to building startups and more.

But hey, this episode is not just an ordinary podcast.

It's an adventure that will challenge your thoughts and unlock the untapped potential of Customer Success.

Prepare yourself for an inspiring look into the mind of an innovator.

Get ready to learn about ZapScale—a revolutionary platform designed for mid-market and small businesses.

Manasij and his co-founders, Bratish Goswami and Mausmi Ambastha, have used the power of data to propel businesses to new heights in our ever-changing digital world.

But that's just the beginning.

In this exciting episode, we address the challenges faced by customer success teams, with ZapScale leading the way.

Get ready to be captivated by their data-driven approach and practical insights that redefine how we measure customer health.

And here's the best part—Artificial Intelligence.

Manasij will reveal the incredible power of AI, and its ability to predict churn, find upselling opportunities, and revolutionize your customer success efforts.

Prepare to be inspired by real-life examples that will transform your understanding of data analysis and scalability.

Join us on this thrilling journey as we uncover the secrets to maintaining a personal connection with a growing customer base.

Discover the art of combining intuition and data analysis for making the best decisions.

So, don't miss out on this amazing opportunity! 

Get ready to gain wisdom, unlock success secrets, and elevate your game to new heights.

I'm your host, Hakan, Founder of the weekly Customer Success Café Newsletter and TopCSJobs.com—your go-to destination for landing your dream job in customer success.

And now, ladies and gentlemen, it's time to tune in, buckle up, and prepare for the adventure of a lifetime! 

Welcome to The CS Café Podcast No. 5 with Mansij Ganguli, the visionary CEO and co-founder of ZapScale!

Here's the book Manasij mentioned in our interview:
👉”The Signal and the Noise”: Why So Many Predictions Fail–but Some Don't

by Nate Silver

⭐⭐⭐⭐⭐

Subscribe to my free weekly newsletter 👉⁠theCScafe.com⁠

Looking for a job in Customer Success? Find your dream job here 👉 ⁠topCSjobs.com

—

Send in a voice message: https://podcasters.spotify.com/pod/show/thecscafe/message

CS Café #5 – Manasij Ganguli, Co-Founder and CEO, ZapScale
CS Café #5 – Manasij Ganguli, Co-Founder and CEO, ZapScale
06/11/2023
Hakan Ozturk
CS Café #4 – Firaas Rashid, Founder and CEO of Hook
03/05/2023
Hakan Ozturk
CS Café #3 – Nadia Harris – Founder of RemoteWorkAdvocate.com
02/05/2023
Hakan Ozturk
CS Café #2 – Prithwi Dasgupta – CEO of SmartKarrot
02/05/2023
Hakan Ozturk
CS Café #1 – Exclusive Interview With Rav Dhaliwal
02/05/2023
Hakan Ozturk
Welcome to The Customer Success Café Podcast
02/05/2023
Hakan Ozturk
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