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Category: News

  • Karleigh Csordas nominated as Ontario Greens candidate in Brantford–Brant
  • Enersponse Celebrates Milestone Year of Industry Success and Growth in 2024 | citybiz
  • Chief Customer Officer Summit Silicon Valley Palo Alto 2025 - CMSWire.com
  • Bank of America Names Maria Martinez to Board of Directors
  • IT Trailblazers Step Into The Spotlight With 2025 Jumpies Award | The Manila Times
  • 3E: Interview With Co-Founder & CTO Werner Coppye On Revolutionizing Renewable ... - Pulse 2.0
  • AI Meeting Assistant Drives Higher Performance for QR Code Provider's Sales Org
  • PrettyDamnQuick Appoints Scott Varner as Vice President of Revenue to Drive Growth & Expansion
  • 10 remote work for young people in the United States: salaries from $65,000 - Tododisca
  • Movers and Shakers: BBH, Dentsu, V&A, MullenLowe, Monks, Ogilvy, F​​orsman ...
  • About Stratus - National Sign Company, Brand Maintenance and Commercial Remodeling
  • Ushur Welcomes Deepak Vedarthan as SVP of Customer Success - MarTech Cube
  • EverHealth - Customer Success Internship - EverCommerce | Built In
  • Collage Launches New Solutions, Makes Two Senior Hires - Daily Research News Online
  • TapClicks Announces Significant Milestones and Industry Recognition in 2024

How To Start Customer Success from Scratch

Posted on 04/11/2022 Posted in News, Key Definitions

Customer success is one of the most important growth drivers for any company across the globe. From new SaaS companies to established industries like healthcare, the one thing every organization …

How To Start Customer Success from Scratch Read more…

How to overhaul your approach to Customer Success in 2022

Posted on 04/08/2022 Posted in News, Key Definitions

Customer success has come a long way to become a value driver for growth within an organization. That momentum has accelerated in the last five years, and now even large …

How to overhaul your approach to Customer Success in 2022 Read more…

ChurnZero announces BIG RYG 2022: the Customer Success leadership summit in Washington, D.C.

Posted on 04/08/2022 Posted in News, Events

ChurnZero, a leading Customer Success platform, will host BIG RYG 2022, a Customer Success leadership summit in Washington, D.C. on October 12-13, 2022. Registration is now open for this two-day event that will see hundreds of Customer …

ChurnZero announces BIG RYG 2022: the Customer Success leadership summit in Washington, D.C. Read more…

JAGGAER Doubles Down on Customer Success And Receives Customers’ Choice 2022 Distinction

Posted on 04/07/2022 Posted in News

JAGGAER just received the Customers’ Choice distinction for P2P solutions, becoming one of only two companies to repeat from last year. The Customers’ Choice is based purely on feedback and reviews …

JAGGAER Doubles Down on Customer Success And Receives Customers’ Choice 2022 Distinction Read more…

5 Ways Digital Transformation Drives Customer Success

Posted on 04/05/2022 Posted in News, Key Definitions

Digital transformation should foster a trusted relationship between your organization and your customers. Here’s how: According to a November 2021 Statista report, digital transformation spending in the U.S. is expected to reach $1.8 …

5 Ways Digital Transformation Drives Customer Success Read more…

Top 5 Skills of Highly Effective Customer Success Professionals

Posted on 04/01/2022 Posted in News, Key Definitions

I made a post on Linkedin this week about the 5 soft skills any Customer Success pros should focus on that got much traction, and wanted to cover the topic more in-depth …

Top 5 Skills of Highly Effective Customer Success Professionals Read more…

The CS Index Report From Gainsight Shows 95% of Companies Have a Dedicated Customer Success Function

Posted on 03/31/2022 Posted in News

Gainsight, in partnership with benchmarking research firm RevOps Squared, has completed a study on the strategies and benefits of Customer Success programs within high-growth companies. The resulting report yields several …

The CS Index Report From Gainsight Shows 95% of Companies Have a Dedicated Customer Success Function Read more…

How to Build Customer Success in 6 Easy Steps

Posted on 03/28/2022 Posted in News, Key Definitions

Customer success is one of the most important growth drivers for any company across the globe. From new SaaS companies to established industries like healthcare, the one thing every organization …

How to Build Customer Success in 6 Easy Steps Read more…

Bridge The Customer Connection Gap For A Successful Customer Strategy

Posted on 03/28/2022 Posted in Key Definitions, News

There is no customer strategy without human connections. Your business relationships with customers are vital to near-term success and future growth. Despite this, we often see companies (including those that …

Bridge The Customer Connection Gap For A Successful Customer Strategy Read more…

How I Grew My Linkedin Audience in 5 Easy Steps And Why You Should Too

Posted on 03/24/2022 Posted in News, Key Definitions

Customer Success starts with the very 1st interaction customers have with your company. And it goes the same way for you and your personal brand. Your own success will largely depend …

How I Grew My Linkedin Audience in 5 Easy Steps And Why You Should Too Read more…

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The Customer Success Café Podcast
The Customer Success Café Podcast

All things Customer Success
by Hakan Ozturk – Paris, France

CS Café #5 – Manasij Ganguli, Co-Founder and CEO, ZapScale
byHakan Ozturk

Hello and welcome to the 5th edition of your Customer Success Cafe Podcast where we discuss all things Customer Success and so much more!

Hold on tight as we embark on an electrifying conversation with Manasij Ganguli, the CEO of ZapScale. 

Get ready to be amazed as we explore his extraordinary journey from starting as an engineer to building startups and more.

But hey, this episode is not just an ordinary podcast.

It's an adventure that will challenge your thoughts and unlock the untapped potential of Customer Success.

Prepare yourself for an inspiring look into the mind of an innovator.

Get ready to learn about ZapScale—a revolutionary platform designed for mid-market and small businesses.

Manasij and his co-founders, Bratish Goswami and Mausmi Ambastha, have used the power of data to propel businesses to new heights in our ever-changing digital world.

But that's just the beginning.

In this exciting episode, we address the challenges faced by customer success teams, with ZapScale leading the way.

Get ready to be captivated by their data-driven approach and practical insights that redefine how we measure customer health.

And here's the best part—Artificial Intelligence.

Manasij will reveal the incredible power of AI, and its ability to predict churn, find upselling opportunities, and revolutionize your customer success efforts.

Prepare to be inspired by real-life examples that will transform your understanding of data analysis and scalability.

Join us on this thrilling journey as we uncover the secrets to maintaining a personal connection with a growing customer base.

Discover the art of combining intuition and data analysis for making the best decisions.

So, don't miss out on this amazing opportunity! 

Get ready to gain wisdom, unlock success secrets, and elevate your game to new heights.

I'm your host, Hakan, Founder of the weekly Customer Success Café Newsletter and TopCSJobs.com—your go-to destination for landing your dream job in customer success.

And now, ladies and gentlemen, it's time to tune in, buckle up, and prepare for the adventure of a lifetime! 

Welcome to The CS Café Podcast No. 5 with Mansij Ganguli, the visionary CEO and co-founder of ZapScale!

Here's the book Manasij mentioned in our interview:
👉”The Signal and the Noise”: Why So Many Predictions Fail–but Some Don't

by Nate Silver

⭐⭐⭐⭐⭐

Subscribe to my free weekly newsletter 👉⁠theCScafe.com⁠

Looking for a job in Customer Success? Find your dream job here 👉 ⁠topCSjobs.com

CS Café #5 – Manasij Ganguli, Co-Founder and CEO, ZapScale
CS Café #5 – Manasij Ganguli, Co-Founder and CEO, ZapScale
06/11/2023
Hakan Ozturk
CS Café #4 – Firaas Rashid, Founder and CEO of Hook
03/05/2023
Hakan Ozturk
CS Café #3 – Nadia Harris – Founder of RemoteWorkAdvocate.com
02/05/2023
Hakan Ozturk
CS Café #2 – Prithwi Dasgupta – CEO of SmartKarrot
02/05/2023
Hakan Ozturk
CS Café #1 – Exclusive Interview With Rav Dhaliwal
02/05/2023
Hakan Ozturk
Welcome to The Customer Success Café Podcast
02/05/2023
Hakan Ozturk
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  • Karleigh Csordas nominated as Ontario Greens candidate in Brantford–Brant
  • Enersponse Celebrates Milestone Year of Industry Success and Growth in 2024 | citybiz
  • Chief Customer Officer Summit Silicon Valley Palo Alto 2025 - CMSWire.com
  • Bank of America Names Maria Martinez to Board of Directors
  • IT Trailblazers Step Into The Spotlight With 2025 Jumpies Award | The Manila Times
  • 3E: Interview With Co-Founder & CTO Werner Coppye On Revolutionizing Renewable ... - Pulse 2.0
  • AI Meeting Assistant Drives Higher Performance for QR Code Provider's Sales Org
  • PrettyDamnQuick Appoints Scott Varner as Vice President of Revenue to Drive Growth & Expansion
  • 10 remote work for young people in the United States: salaries from $65,000 - Tododisca
  • Movers and Shakers: BBH, Dentsu, V&A, MullenLowe, Monks, Ogilvy, F​​orsman ...
  • About Stratus - National Sign Company, Brand Maintenance and Commercial Remodeling
  • Ushur Welcomes Deepak Vedarthan as SVP of Customer Success - MarTech Cube
  • EverHealth - Customer Success Internship - EverCommerce | Built In
  • Collage Launches New Solutions, Makes Two Senior Hires - Daily Research News Online
  • TapClicks Announces Significant Milestones and Industry Recognition in 2024
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