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Category: News

  • Solopress Welcomes Back Co-Founder Greg Ralph as Sales & Customer Success Director
  • Karleigh Csordas nominated as Ontario Greens candidate in Brantford–Brant
  • Enersponse Celebrates Milestone Year of Industry Success and Growth in 2024 | citybiz
  • Chief Customer Officer Summit Silicon Valley Palo Alto 2025 - CMSWire.com
  • Bank of America Names Maria Martinez to Board of Directors
  • IT Trailblazers Step Into The Spotlight With 2025 Jumpies Award | The Manila Times
  • 3E: Interview With Co-Founder & CTO Werner Coppye On Revolutionizing Renewable ... - Pulse 2.0
  • AI Meeting Assistant Drives Higher Performance for QR Code Provider's Sales Org
  • PrettyDamnQuick Appoints Scott Varner as Vice President of Revenue to Drive Growth & Expansion
  • 10 remote work for young people in the United States: salaries from $65,000 - Tododisca
  • Movers and Shakers: BBH, Dentsu, V&A, MullenLowe, Monks, Ogilvy, F​​orsman ...
  • About Stratus - National Sign Company, Brand Maintenance and Commercial Remodeling
  • Ushur Welcomes Deepak Vedarthan as SVP of Customer Success - MarTech Cube
  • EverHealth - Customer Success Internship - EverCommerce | Built In
  • Collage Launches New Solutions, Makes Two Senior Hires - Daily Research News Online

5 Best Tips For Scaling Customer Success in 2022

Posted on 01/13/2022 Posted in News, Key Definitions

If you’re building a startup, you’re probably wondering how to start and scale customer success (CS). While the first step is to hire the right first customer success lead, the next …

5 Best Tips For Scaling Customer Success in 2022 Read more…

Top 50 Women Leaders in SaaS of 2021

Posted on 01/10/2022 Posted in News

A commonality found among high-performing executive teams is the presence of women in key roles. This year’s awardees have made a definitive and lasting impact on their organizations, from spearheading …

Top 50 Women Leaders in SaaS of 2021 Read more…

Jan 12, 22: Customer Success Learnings from 2021 and What Lies Ahead in 2022

Posted on 01/06/2022 Posted in Events, News

What are the key events that shaped the world of Customer Success in 2021? And what are the top trends for 2022? Join Irit, Peter, Prithwi, Rick, and Sue in …

Jan 12, 22: Customer Success Learnings from 2021 and What Lies Ahead in 2022 Read more…

Customer Success Platform Lift Relations takes off with €2.6 million from SEED Capital

Posted on 01/05/2022 Posted in News

Founded in Denmark in 2015, Lift Relations (Lift), is on a mission to make companies more profitable by understanding their customer relationships better and faster. The startup has just raised an …

Customer Success Platform Lift Relations takes off with €2.6 million from SEED Capital Read more…

January 20, 2022 – Customer Success at the Center Summit, by Catalyst

Posted on 01/04/2022 Posted in News, Events

A one-day virtual summit bringing together over 25 leaders from the world’s top technology companies like G2 Crowd, Monday.com, and Pendo to share their secrets to building high-performing, world-class organizations …

January 20, 2022 – Customer Success at the Center Summit, by Catalyst Read more…

How to Build and Scale Customer Success From the Ground Up

Posted on 01/02/2022 Posted in News

The road to building a successful Customer Success team can be daunting, but also rewarding… At first glance, how many people reading this knew what the initials CS meant when …

How to Build and Scale Customer Success From the Ground Up Read more…

3 Customer Success Trends You Don’t Want to Miss Out in 2022

Posted on 12/21/2021 Posted in News, Key Definitions

Companies have always tried to enable their customers to be successful, but the definition of success has changed. The reason is that customers now have greater choice as everything moves …

3 Customer Success Trends You Don’t Want to Miss Out in 2022 Read more…

Chief Customer Officer: a new top job at McDonald’s

Posted on 12/17/2021 Posted in News

Along with supply chain issues, the rising cost of raw materials, and other lingering business challenges stemming from the pandemic, a big focus in the C-suites of many of the world’s …

Chief Customer Officer: a new top job at McDonald’s Read more…

SaaStr Scale: FREE Digital Event Dec 15th, 2021

Posted on 12/02/2021 Posted in News, Events

SaaStr Scale is a completely immersive, live digital event for Founders and Revenue Leaders to share best practices: A one-day, turbo-charged digital event All streaming live The best-of-the-best in Sales, …

SaaStr Scale: FREE Digital Event Dec 15th, 2021 Read more…

Why Chief Customer Officers are next in line for the CEO job

Posted on 12/01/2021 Posted in News

A cohort of tech-savvy executives trained to hit revenue targets and keep customers happy are emerging as the top candidates to fill CEO vacancies. The Chief Customer Officer role is …

Why Chief Customer Officers are next in line for the CEO job Read more…

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The Customer Success Café Podcast
The Customer Success Café Podcast

All things Customer Success
by Hakan Ozturk – Paris, France

CS Café #5 – Manasij Ganguli, Co-Founder and CEO, ZapScale
byHakan Ozturk

Hello and welcome to the 5th edition of your Customer Success Cafe Podcast where we discuss all things Customer Success and so much more!

Hold on tight as we embark on an electrifying conversation with Manasij Ganguli, the CEO of ZapScale. 

Get ready to be amazed as we explore his extraordinary journey from starting as an engineer to building startups and more.

But hey, this episode is not just an ordinary podcast.

It's an adventure that will challenge your thoughts and unlock the untapped potential of Customer Success.

Prepare yourself for an inspiring look into the mind of an innovator.

Get ready to learn about ZapScale—a revolutionary platform designed for mid-market and small businesses.

Manasij and his co-founders, Bratish Goswami and Mausmi Ambastha, have used the power of data to propel businesses to new heights in our ever-changing digital world.

But that's just the beginning.

In this exciting episode, we address the challenges faced by customer success teams, with ZapScale leading the way.

Get ready to be captivated by their data-driven approach and practical insights that redefine how we measure customer health.

And here's the best part—Artificial Intelligence.

Manasij will reveal the incredible power of AI, and its ability to predict churn, find upselling opportunities, and revolutionize your customer success efforts.

Prepare to be inspired by real-life examples that will transform your understanding of data analysis and scalability.

Join us on this thrilling journey as we uncover the secrets to maintaining a personal connection with a growing customer base.

Discover the art of combining intuition and data analysis for making the best decisions.

So, don't miss out on this amazing opportunity! 

Get ready to gain wisdom, unlock success secrets, and elevate your game to new heights.

I'm your host, Hakan, Founder of the weekly Customer Success Café Newsletter and TopCSJobs.com—your go-to destination for landing your dream job in customer success.

And now, ladies and gentlemen, it's time to tune in, buckle up, and prepare for the adventure of a lifetime! 

Welcome to The CS Café Podcast No. 5 with Mansij Ganguli, the visionary CEO and co-founder of ZapScale!

Here's the book Manasij mentioned in our interview:
👉”The Signal and the Noise”: Why So Many Predictions Fail–but Some Don't

by Nate Silver

⭐⭐⭐⭐⭐

Subscribe to my free weekly newsletter 👉⁠theCScafe.com⁠

Looking for a job in Customer Success? Find your dream job here 👉 ⁠topCSjobs.com

CS Café #5 – Manasij Ganguli, Co-Founder and CEO, ZapScale
CS Café #5 – Manasij Ganguli, Co-Founder and CEO, ZapScale
06/11/2023
Hakan Ozturk
CS Café #4 – Firaas Rashid, Founder and CEO of Hook
03/05/2023
Hakan Ozturk
CS Café #3 – Nadia Harris – Founder of RemoteWorkAdvocate.com
02/05/2023
Hakan Ozturk
CS Café #2 – Prithwi Dasgupta – CEO of SmartKarrot
02/05/2023
Hakan Ozturk
CS Café #1 – Exclusive Interview With Rav Dhaliwal
02/05/2023
Hakan Ozturk
Welcome to The Customer Success Café Podcast
02/05/2023
Hakan Ozturk
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  • Solopress Welcomes Back Co-Founder Greg Ralph as Sales & Customer Success Director
  • Karleigh Csordas nominated as Ontario Greens candidate in Brantford–Brant
  • Enersponse Celebrates Milestone Year of Industry Success and Growth in 2024 | citybiz
  • Chief Customer Officer Summit Silicon Valley Palo Alto 2025 - CMSWire.com
  • Bank of America Names Maria Martinez to Board of Directors
  • IT Trailblazers Step Into The Spotlight With 2025 Jumpies Award | The Manila Times
  • 3E: Interview With Co-Founder & CTO Werner Coppye On Revolutionizing Renewable ... - Pulse 2.0
  • AI Meeting Assistant Drives Higher Performance for QR Code Provider's Sales Org
  • PrettyDamnQuick Appoints Scott Varner as Vice President of Revenue to Drive Growth & Expansion
  • 10 remote work for young people in the United States: salaries from $65,000 - Tododisca
  • Movers and Shakers: BBH, Dentsu, V&A, MullenLowe, Monks, Ogilvy, F​​orsman ...
  • About Stratus - National Sign Company, Brand Maintenance and Commercial Remodeling
  • Ushur Welcomes Deepak Vedarthan as SVP of Customer Success - MarTech Cube
  • EverHealth - Customer Success Internship - EverCommerce | Built In
  • Collage Launches New Solutions, Makes Two Senior Hires - Daily Research News Online
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