HiBob Promotes Adi Janowitz to Chief Customer Officer, Demonstrating Dedication to Supporting Modern Businesses’ Growth HiBob, the company behind “Bob”, the HR platform for modern, mid-sized businesses, just announced the …
Adi Janowitz, from VP of Customer Success to Chief Customer Officer Read more…
The vitamin C for corporate growth is called “Customer Success” Whether it’s software, toothpaste, or the latest Netflix series – consumers today have more options at their disposal than ever …
In the SaaS world, customers can come and go. Losing a customer can be particularly damaging. Loss does not have to be inevitable. New customer success practices can reinvent relationships, …
We live in a world that is shifting to be more focused on outcomes, and less on the tools used to achieve them. And the explosive growth of the gig economy, …
The Future Of Customer Success Belongs To The Handyman, Not The Toolbox Read more…
The annual SmartKarrot Global Customer Success Survey provides a yearly view of trends shaping the Customer Success industry. The 2021 edition offers key insights on the state of Intelligence and Automation in Customer Success. …
SmartKarrot Customer Success Survey 2021 – Intelligence and Automation Read more…
Danie Ferrusi, head of customer success at Stakester, started out as an intern. Danie Ferrusi took an eight-week internship with esports startup Stakester after being furloughed. A year later, she …
Empathy has always been a critical skill for leaders, but it is taking on a new level of meaning and priority. Far from a soft approach, it can drive significant …
Empathy Is The Most Important Leadership Skill According To Research Read more…
Customer Success gets passionate! Is this the dawning of the Age of Customer Love? “Customers will know that they can rely on us when things go wrong and that could …
This Chief Customer Officer who rebranded Support as Customer Love Read more…
Gemma Cipriani-Espineira continues to transform Chili Piper’s Customer Success Team Chili Piper, the leading inbound conversion platform for sales and marketing teams, has promoted its VP of Customer Success, Gemma …
Chili Piper Expands Leadership Team with First-Ever Chief Customer Officer Read more…
#25. Google Location: Mountain View, California Industry: Internet cloud computing Employee quote: “If you don’t want to work from your desk, work from a couch, a stool, a coffee bar, a cafe booth, …
25 Large Companies Where Employees Are The Most Happiest Read more…