By Nick Mehta I’ve always longed for an archnemesis. I know that may sound strange, but I’ve seen enough superhero movies to know that every great hero needs an antihero. …
10 Reasons Why Companies Need Customer Success Teams Read more…
Evisort, the no-code contract intelligence platform loved by legal, procurement, and sales operation teams worldwide reinforces its commitment to the customer experience by hiring a new chief customer officer Rachael McBrearty. …
Rachael McBrearty Joins Evisort As New Chief Customer Officer Read more…
CargoAI has announced the appointment of Frédéric Bazin as vice president of customer success, marking “a significant step for the company’s mission to digitalize the air cargo industry.” Having been in …
CargoAi appoints Frederic Bazin as Vice President of Customer Success Read more…
Australia-based Eventsair, an event management technology company, won four Stevie awards at the Annual International Business Awards announced on 15 August 2022. 2021 marked the 19th Annual International Business Awards, …
Eventsair bags four Stevie Awards at the 2022 International Business Awards Read more…
The thing that sets this list apart from others is that it is generated by the CS community. Winners for the Top 100 Strategists list were determined by the Customer …
The 2022 Top 100 Customer Success Strategist Winners Announced by SuccessCoaching Read more…
Vizrt’s Vanessa Walmsley describes how she’s inspired to work in the media industry by the people and their passion for the technology they’re creating. Talk us through an average day …
Meet Vanessa Walmsley, Global Head of Customer Success, Vizrt Group Read more…
By Jeannie Walters Customer experience leaders need to present insight with enough “voice” to prompt actual actions. Voice of the Customer (VoC) programs are a cornerstone of successful customer experience programs. …
Ecobillz, an AI-led Digitization SaaS platform that provides comprehensive modules such as document management, back office automation, digital check-in, and check-out for Hospitality, announced the appointment of Neeraj Bidi as …
Ecobillz appoints Neeraj Bidi as Head of Operations and Customer Success Read more…
Conversation intelligence specialist CallMiner has hired former Evergage and Salesforce exec Jonathan Ranger as Chief Customer Officer (CCO). CallMiner uses machine learning to provide an end-to-end platform for analyzing customer interactions at …
CallMiner Appoints Jonathan Ranger as Chief Customer Officer Read more…
A powerful strategy in today’s digital and data world is putting customer data at the center of business operations. For native SaaS businesses, it should be a fundamental part of …
Making customer success a growth engine with data Read more…