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Category: Nominations

Sasha Pryor Joins Haven Life Leadership Team as Head of Customer Success

Posted on 12/08/2022 Posted in Nominations

Haven Life, a leading digital direct-to-consumer life insurance agency backed and wholly owned by Massachusetts Mutual Life Insurance Company (MassMutual), has welcomed Sasha Pryor to its leadership team as Head of Customer …

Sasha Pryor Joins Haven Life Leadership Team as Head of Customer Success Read more…

Iliad Solutions Boosts Customer Success Function

Posted on 12/06/2022 Posted in Nominations

Iliad Solutions, a worldwide leader in payments testing, is pleased to announce the appointment of Lisa Forsythe, as Customer Success Manager, supporting its growing financial services client base. She brings over …

Iliad Solutions Boosts Customer Success Function Read more…

Impel Welcomes Martin Pankau as Company’s First Chief Customer Officer

Posted on 12/02/2022 Posted in Nominations

Oracle and Responsys veteran and customer success leader will support continued growth and focus on world-class customer Impel, the global leader in digital automotive engagement software and data, announced today …

Impel Welcomes Martin Pankau as Company’s First Chief Customer Officer Read more…

Avid Promotes Technology Services Executive Deb Sanders to Chief Customer Officer

Posted on 11/29/2022 Posted in Nominations

Sanders’ 25-year career focus on services spans global-scale IT, security and networking businesses with deep experience in service delivery transformation Avid® (Nasdaq: AVID) just announced the promotion of technology services …

Avid Promotes Technology Services Executive Deb Sanders to Chief Customer Officer Read more…

Workhuman Taps Salesforce Veteran Zoe Peterson-Ward as Chief Customer Officer to Drive Company Growth

Posted on 11/24/2022 Posted in Nominations

Workhuman®, the company revolutionizing the way employees celebrate, connect with, and appreciate each other in the workplace, has announced that it has welcomed Zoe Peterson-Ward, veteran customer success leader, as …

Workhuman Taps Salesforce Veteran Zoe Peterson-Ward as Chief Customer Officer to Drive Company Growth Read more…

Paul Sheets Joins Glia as Executive Vice President of Customer Success and Services

Posted on 11/17/2022 Posted in Nominations

Glia, the leading provider of Digital Customer Service, has appointed veteran Qualtrics executive and Danaher alum Paul Sheets as the Executive Vice President of Customer Success and Services. In this role, he will scale …

Paul Sheets Joins Glia as Executive Vice President of Customer Success and Services Read more…

Former Medallia Customer Success Executive Hayley Munro Joins Pyramid Analytics

Posted on 11/17/2022 Posted in Nominations

Pyramid Analytics (Pyramid), a pioneering decision intelligence platform provider, just announced that it has appointed a Vice President of Global Customer Success. This newly created role provides unified, company-wide management of …

Former Medallia Customer Success Executive Hayley Munro Joins Pyramid Analytics Read more…

Somar Digital appoints Jonathan Doig as Head of Customer Success

Posted on 11/09/2022 Posted in Nominations

Somar Digital has announced that Jonathan (Jonny) Doig has joined their leadership team in the role of Head of Customer Success. Doig has previous agency experience and expertise in project …

Somar Digital appoints Jonathan Doig as Head of Customer Success Read more…

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The Customer Success Café Podcast
The Customer Success Café Podcast

All things Customer Success
by Hakan Ozturk – Paris, France

CS Café #5 – Manasij Ganguli, Co-Founder and CEO, ZapScale
byHakan Ozturk

Hello and welcome to the 5th edition of your Customer Success Cafe Podcast where we discuss all things Customer Success and so much more!

Hold on tight as we embark on an electrifying conversation with Manasij Ganguli, the CEO of ZapScale. 

Get ready to be amazed as we explore his extraordinary journey from starting as an engineer to building startups and more.

But hey, this episode is not just an ordinary podcast.

It's an adventure that will challenge your thoughts and unlock the untapped potential of Customer Success.

Prepare yourself for an inspiring look into the mind of an innovator.

Get ready to learn about ZapScale—a revolutionary platform designed for mid-market and small businesses.

Manasij and his co-founders, Bratish Goswami and Mausmi Ambastha, have used the power of data to propel businesses to new heights in our ever-changing digital world.

But that's just the beginning.

In this exciting episode, we address the challenges faced by customer success teams, with ZapScale leading the way.

Get ready to be captivated by their data-driven approach and practical insights that redefine how we measure customer health.

And here's the best part—Artificial Intelligence.

Manasij will reveal the incredible power of AI, and its ability to predict churn, find upselling opportunities, and revolutionize your customer success efforts.

Prepare to be inspired by real-life examples that will transform your understanding of data analysis and scalability.

Join us on this thrilling journey as we uncover the secrets to maintaining a personal connection with a growing customer base.

Discover the art of combining intuition and data analysis for making the best decisions.

So, don't miss out on this amazing opportunity! 

Get ready to gain wisdom, unlock success secrets, and elevate your game to new heights.

I'm your host, Hakan, Founder of the weekly Customer Success Café Newsletter and TopCSJobs.com—your go-to destination for landing your dream job in customer success.

And now, ladies and gentlemen, it's time to tune in, buckle up, and prepare for the adventure of a lifetime! 

Welcome to The CS Café Podcast No. 5 with Mansij Ganguli, the visionary CEO and co-founder of ZapScale!

Here's the book Manasij mentioned in our interview:
👉”The Signal and the Noise”: Why So Many Predictions Fail–but Some Don't

by Nate Silver

⭐⭐⭐⭐⭐

Subscribe to my free weekly newsletter 👉⁠theCScafe.com⁠

Looking for a job in Customer Success? Find your dream job here 👉 ⁠topCSjobs.com

CS Café #5 – Manasij Ganguli, Co-Founder and CEO, ZapScale
CS Café #5 – Manasij Ganguli, Co-Founder and CEO, ZapScale
06/11/2023
Hakan Ozturk
CS Café #4 – Firaas Rashid, Founder and CEO of Hook
03/05/2023
Hakan Ozturk
CS Café #3 – Nadia Harris – Founder of RemoteWorkAdvocate.com
02/05/2023
Hakan Ozturk
CS Café #2 – Prithwi Dasgupta – CEO of SmartKarrot
02/05/2023
Hakan Ozturk
CS Café #1 – Exclusive Interview With Rav Dhaliwal
02/05/2023
Hakan Ozturk
Welcome to The Customer Success Café Podcast
02/05/2023
Hakan Ozturk
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