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Category: Nominations

Diane Melchionne Joins Sense As Vice President Of Customer Success

Posted on 25/12/2022 Posted in News, Nominations

Sense, the market leader in AI-driven talent engagement solutions for enterprise recruiting, today reported year-end record growth fueled by the addition of large enterprise customers, the widespread adoption of its …

Diane Melchionne Joins Sense As Vice President Of Customer Success Read more…

Steve Cox Appointed as Vice President of Customer Success at Command Alkon

Posted on 24/12/2022 Posted in News, Nominations

Over 25 Years of Experience Perfectly Positions Cox to Drive Customer Best Practices and Product Adoption Command Alkon, the global leader in integrated software and technology solutions for the heavy …

Steve Cox Appointed as Vice President of Customer Success at Command Alkon Read more…

Nutanix Appoints Natalie Chrara as its Director of Customer Success in APJ

Posted on 22/12/2022 Posted in Nominations

Nutanix has appointed Natalie Chrara as its Director of Customer Success in APJ, effective immediately. She will be based in Sydney, report directly to Paul Davis, VP for Worldwide Customer …

Nutanix Appoints Natalie Chrara as its Director of Customer Success in APJ Read more…

Andrea Schwartz Joins SafeSend as Vice President Of Customer Success

Posted on 21/12/2022 Posted in Nominations

Growth continued throughout 2022 at SafeSend®, a market-leading provider of tax workflow automation and client collaboration technology solutions for tax and accounting professionals. Every area of the company is flourishing, …

Andrea Schwartz Joins SafeSend as Vice President Of Customer Success Read more…

Jonathan Nichols joins Ventiv Technology as Global Head of Customer Success

Posted on 13/12/2022 Posted in Nominations

Former COO of Origami Risk, with decades of RMIS industry experience joins Ventiv’s Executive Leadership Team Ventiv Technology, the leading provider of advanced analytics for risk, claims, and underwriting solutions, …

Jonathan Nichols joins Ventiv Technology as Global Head of Customer Success Read more…

Sasha Pryor Joins Haven Life Leadership Team as Head of Customer Success

Posted on 08/12/2022 Posted in Nominations

Haven Life, a leading digital direct-to-consumer life insurance agency backed and wholly owned by Massachusetts Mutual Life Insurance Company (MassMutual), has welcomed Sasha Pryor to its leadership team as Head of Customer …

Sasha Pryor Joins Haven Life Leadership Team as Head of Customer Success Read more…

Iliad Solutions Boosts Customer Success Function

Posted on 06/12/2022 Posted in Nominations

Iliad Solutions, a worldwide leader in payments testing, is pleased to announce the appointment of Lisa Forsythe, as Customer Success Manager, supporting its growing financial services client base. She brings over …

Iliad Solutions Boosts Customer Success Function Read more…

Impel Welcomes Martin Pankau as Company’s First Chief Customer Officer

Posted on 02/12/2022 Posted in Nominations

Oracle and Responsys veteran and customer success leader will support continued growth and focus on world-class customer Impel, the global leader in digital automotive engagement software and data, announced today …

Impel Welcomes Martin Pankau as Company’s First Chief Customer Officer Read more…

Avid Promotes Technology Services Executive Deb Sanders to Chief Customer Officer

Posted on 29/11/2022 Posted in Nominations

Sanders’ 25-year career focus on services spans global-scale IT, security and networking businesses with deep experience in service delivery transformation Avid® (Nasdaq: AVID) just announced the promotion of technology services …

Avid Promotes Technology Services Executive Deb Sanders to Chief Customer Officer Read more…

Workhuman Taps Salesforce Veteran Zoe Peterson-Ward as Chief Customer Officer to Drive Company Growth

Posted on 24/11/2022 Posted in Nominations

Workhuman®, the company revolutionizing the way employees celebrate, connect with, and appreciate each other in the workplace, has announced that it has welcomed Zoe Peterson-Ward, veteran customer success leader, as …

Workhuman Taps Salesforce Veteran Zoe Peterson-Ward as Chief Customer Officer to Drive Company Growth Read more…

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The Customer Success Café Podcast
The Customer Success Café Podcast

All things Customer Success
by Hakan Ozturk – Paris, France

CS Café #4 – Firaas Rashid, Founder and CEO of Hook
byHakan Ozturk

🎙️Get ready to be blown away by the amazing story of Firaas Rashid, Founder, and CEO of Hook – a trailblazing predictive analytics company that's revolutionizing the world of customer success for SaaS companies. 

In this electrifying episode of the Customer Success Cafe Podcast, Firaas shares his incredible journey of building Hook from scratch to help SaaS companies reduce customer churn through cutting-edge data science. 

Discover how Hook's predictive analytics enables companies to understand which customers are likely to churn and upsell with a high degree of accuracy within 28 days, and customers using Hook cut their churn by about 40% within six months.

Firaas's insights on customer success and building a successful business are invaluable. 

He emphasizes the importance of having people who deeply understand the business problem a company is trying to solve on their customer success team and keeping metrics simple and manageable. 

He stresses the significance of aligning CS with revenue and customer spending to make it a strategic function.

Prepare to be inspired as Firaas takes you on a thrilling journey through the world of customer success, offering valuable tips and strategies along the way. 

Don't miss out on this incredible opportunity to learn from one of the best and brightest leaders in the industry! 

Join us as we explore Firaas's world and Hook's groundbreaking approach to predictive analytics and learn how your business can benefit from their revolutionary solutions.

Here's the book Firaas mentioned in our interview:

Grab your copy 👉 Secrets of Sand Hill Road

⭐⭐⭐⭐⭐

Subscribe to my free weekly newsletter 👉theCScafe.com

Looking for a job in Customer Success? Find your dream job here 👉 topCSjobs.com

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Send in a voice message: https://podcasters.spotify.com/pod/show/thecscafe/message

CS Café #4 – Firaas Rashid, Founder and CEO of Hook
CS Café #4 – Firaas Rashid, Founder and CEO of Hook
05/03/2023
Hakan Ozturk
CS Café #3 – Nadia Harris – Founder of RemoteWorkAdvocate.com
05/02/2023
Hakan Ozturk
CS Café #2 – Prithwi Dasgupta – CEO of SmartKarrot
05/02/2023
Hakan Ozturk
CS Café #1 – Exclusive Interview With Rav Dhaliwal
05/02/2023
Hakan Ozturk
Welcome to The Customer Success Café Podcast
05/02/2023
Hakan Ozturk
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