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Category: Resources

The Rise of the Video Résumé

Posted on 02/08/2021 Posted in News, Careers

While requests for video job applications are now in the minority, it’s not hard to imagine that a generational shift toward them will increasingly occur, writes Joseph Barber. Despite significant …

The Rise of the Video Résumé Read more…

Top CS Blogs

Posted on 06/04/2021 Posted in Resources

Here is a selection of great CS Blogs & Companies I’d recommend : Gainsight A customer success company that offers businesses everything they need to retain customers and drive company growth …

Top CS Blogs Read more…

The Customer Success Café Podcast
The Customer Success Café Podcast

All things Customer Success
by Hakan Ozturk – Paris, France

CS Café #4 – Firaas Rashid, Founder and CEO of Hook
byHakan Ozturk

🎙️Get ready to be blown away by the amazing story of Firaas Rashid, Founder, and CEO of Hook – a trailblazing predictive analytics company that's revolutionizing the world of customer success for SaaS companies. 

In this electrifying episode of the Customer Success Cafe Podcast, Firaas shares his incredible journey of building Hook from scratch to help SaaS companies reduce customer churn through cutting-edge data science. 

Discover how Hook's predictive analytics enables companies to understand which customers are likely to churn and upsell with a high degree of accuracy within 28 days, and customers using Hook cut their churn by about 40% within six months.

Firaas's insights on customer success and building a successful business are invaluable. 

He emphasizes the importance of having people who deeply understand the business problem a company is trying to solve on their customer success team and keeping metrics simple and manageable. 

He stresses the significance of aligning CS with revenue and customer spending to make it a strategic function.

Prepare to be inspired as Firaas takes you on a thrilling journey through the world of customer success, offering valuable tips and strategies along the way. 

Don't miss out on this incredible opportunity to learn from one of the best and brightest leaders in the industry! 

Join us as we explore Firaas's world and Hook's groundbreaking approach to predictive analytics and learn how your business can benefit from their revolutionary solutions.

Here's the book Firaas mentioned in our interview:

Grab your copy 👉 Secrets of Sand Hill Road

⭐⭐⭐⭐⭐

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CS Café #4 – Firaas Rashid, Founder and CEO of Hook
CS Café #4 – Firaas Rashid, Founder and CEO of Hook
05/03/2023
Hakan Ozturk
CS Café #3 – Nadia Harris – Founder of RemoteWorkAdvocate.com
05/02/2023
Hakan Ozturk
CS Café #2 – Prithwi Dasgupta – CEO of SmartKarrot
05/02/2023
Hakan Ozturk
CS Café #1 – Exclusive Interview With Rav Dhaliwal
05/02/2023
Hakan Ozturk
Welcome to The Customer Success Café Podcast
05/02/2023
Hakan Ozturk
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