Tech Stack Archives - Customer Success Insights: Driving Success Worldwide

Why Gainsight Gets Mixed Reviews in Customer Success

Posted on 09/14/2023 Posted in Tech Stack

In the realm of customer success, one name stands out – Gainsight. It’s a software platform that promises to revolutionize how companies manage and enhance their customer relationships. However, within …

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Choosing the Right Customer Success Manager (CSM) Tool: Insights from the Community

Posted on 09/12/2023 Posted in Tech Stack

In the fast-paced world of customer success management, having the right tools at your disposal can make all the difference. Customer Success Managers (CSMs) are constantly seeking ways to improve …

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The Customer Success Café Podcast

All things Customer Success
by Hakan Ozturk – Paris, France

Hello and welcome to the 5th edition of your Customer Success Cafe Podcast where we discuss all things Customer Success and so much more!

Hold on tight as we embark on an electrifying conversation with Manasij Ganguli, the CEO of ZapScale.

Get ready to be amazed as we explore his extraordinary journey from starting as an engineer to building startups and more.

But hey, this episode is not just an ordinary podcast.

It's an adventure that will challenge your thoughts and unlock the untapped potential of Customer Success.

Prepare yourself for an inspiring look into the mind of an innovator.

Get ready to learn about ZapScale—a revolutionary platform designed for mid-market and small businesses.

Manasij and his co-founders, Bratish Goswami and Mausmi Ambastha, have used the power of data to propel businesses to new heights in our ever-changing digital world.

But that's just the beginning.

In this exciting episode, we address the challenges faced by customer success teams, with ZapScale leading the way.

Get ready to be captivated by their data-driven approach and practical insights that redefine how we measure customer health.

And here's the best part—Artificial Intelligence.

Manasij will reveal the incredible power of AI, and its ability to predict churn, find upselling opportunities, and revolutionize your customer success efforts.

Prepare to be inspired by real-life examples that will transform your understanding of data analysis and scalability.

Join us on this thrilling journey as we uncover the secrets to maintaining a personal connection with a growing customer base.

Discover the art of combining intuition and data analysis for making the best decisions.

So, don't miss out on this amazing opportunity!

Get ready to gain wisdom, unlock success secrets, and elevate your game to new heights.

I'm your host, Hakan, Founder of the weekly Customer Success Café Newsletter and TopCSJobs.com—your go-to destination for landing your dream job in customer success.

And now, ladies and gentlemen, it's time to tune in, buckle up, and prepare for the adventure of a lifetime!

Welcome to The CS Café Podcast No. 5 with Mansij Ganguli, the visionary CEO and co-founder of ZapScale!

Here's the book Manasij mentioned in our interview:
👉”The Signal and the Noise”: Why So Many Predictions Fail–but Some Don't

by Nate Silver

⭐⭐⭐⭐⭐

Subscribe to my free weekly newsletter 👉⁠theCScafe.com⁠

Looking for a job in Customer Success? Find your dream job here 👉 ⁠topCSjobs.com

—

Send in a voice message: https://podcasters.spotify.com/pod/show/thecscafe/message

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CS Café #5 – Manasij Ganguli, Co-Founder and CEO, ZapScale

06/11/2023

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CS Café #4 – Firaas Rashid, Founder and CEO of Hook

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CS Café #3 – Nadia Harris – Founder of RemoteWorkAdvocate.com

02/05/2023

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CS Café #2 – Prithwi Dasgupta – CEO of SmartKarrot

02/05/2023

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CS Café #1 – Exclusive Interview With Rav Dhaliwal

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Welcome to The Customer Success Café Podcast

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Category: Tech Stack

Why Gainsight Gets Mixed Reviews in Customer Success

Choosing the Right Customer Success Manager (CSM) Tool: Insights from the Community