by Hakan Ozturk, theCScafe.com Communication skills are key to Customer Success. Knowing how to write and send emails that inspire and get your customers to respond is critical. But there are …
KISS Your Way To Success: How To Write Cold Emails That Get Opened Read more…
Customer Success is the hottest and fastest-growing job in the world.And it’s not a coincidence. The number of SaaS startups entering the market has exploded over the past few years. …
7 Reasons To Join A Startup (And Skyrocket Your Career) Read more…
Emotional Intelligence or EQ is the “number one predictor of success” in life.It’s your ability to understand and manage emotions.And yet, most people focus on IQ, the Intelligence Quotient instead.Sure, …
5 Best Books On Emotional Intelligence To Become Unstoppable Read more…
The fundamental rule in Customer Success is to understand what your customers need. So far so good. But the problem is most people don’t take the time to find out …
3 Deadly Mistakes In Customer Success (And How You Can Avoid Them) Read more…
Customer Success comes with your own success, first. And as Jim Rohn once said, you need to: “work harder on yourself more than you do on your job.” And one way to …
13 Non-Fiction Books That Will Change Your Life (And Make You More Successful) Read more…
Self-confidence is key to Customer Success. But no one becomes confident overnight. It’s a process that takes time and effort to learn, apply and repeat until it becomes a habit. But the good news …
🍵 5 TED Talks That Will Make You More Confident in 5 days Read more…
A great story is worth a thousand talks. But the problem is most people don’t know how to tell one.They don’t inspire or make others feel involved in the storyline. …
5 Dead-Simple Steps To Tell A Great Story That Makes Your Customers Take Action Read more…
(5-min read) Welcome to the 36th edition of my weekly Customer Success Café newsletter! 1,178 smart people level up their game in under 5 mins every Sunday. If you are not subscribed yet, sign up now to make sure …
🍵 7 Powerful Google Docs Tips You Didn’t Know That Will Save You 1,000+ Hours Read more…
(4-min read) Welcome to the 35th edition of my weekly Customer Success Café newsletter! 1,175 smart people level up their game in under 5 mins every Sunday. If you are not subscribed yet, sign up now to make sure …
Top 7 Metrics Every Customer Success Manager Should Know Read more…
(3-min read) Welcome to the 34th edition of my weekly Customer Success Café newsletter! This week was very special. The CS Community spoke and selected me as a Top 100 Customer Success Strategist …
3 Techniques To Ask Better Questions (Without Being Selfish) Read more…