Customer Success Platforms Market to Reach $2.5 Billion by 2025 - growth 1

According to a recent research conducted by MarketsandMarkets™, the worldwide customer success platforms market is valued at $1 billion in 2020 and expected to expand to $2.5 billion by 2025, growing 20% annually !

Key growth driving factors :
– advent of cloud computing
– growing demand for advance analytics solutions to monitor customer scores and reduce churn
– increasing data volume due to growing digitalization.

Other factors :

– emergence of artificial intelligence to monitor customer journeys
– increasing investments by startups.

In the report, we also learn that :

– the reporting and analytics segment is expected to record the highest growth.
– services segment is expected to grow at a higher rate than the platforms one.

As for the Reporting and Analytics tools,
it refers to tracking customer data, product usage, time spent interacting with the company as well as other visualization tools.

Key Market Players to name a few :
GainsightTotangoChurnZeroSmartKarrot Inc.ClientSuccessUserIQCustomerSuccessBoxClientshareWalkMe™Custify

Hakan Ozturk

Hakan Ozturk
Founder,, #1 Weekly Customer Success Newsletter

Hakan Ozturk is a Paris-based Customer Success leader with over 15 years of experience in the computer software industry. Passionate about driving growth and delivering value to strategic customers, Hakan has established himself as a trusted industry expert. As the Founder of The Customer Success Café Newsletter and, Hakan provides valuable industry insights and daily-updated job opportunities worldwide in the field of Customer Success. Connect with Hakan to boost your career in CS and your company’s potential for massive growth.

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