Mews Welcomes Paul Mooney to Leadership Team as New Chief Customer Officer
Mooney will bring an even greater focus on customer success to the award-winning hospitality cloud
Mews, the innovative hospitality cloud, is delighted to announce the appointment of Paul Mooney to its leadership team. Paul joins as Chief Customer Officer and will ensure that the thousands of owners, general managers and hoteliers that use Mews every day can provide remarkable guest experiences, while also exceeding their own business goals.
“Lasting success and industry transformation doesn’t simply arrive with scale – it needs engaged customers who truly advocate for their tech providers,” said Richard Valtr, Founder of Mews. “Paul will be a loud and clear voice for our customers, using his invaluable experience to ensure that every property with Mews is able to thrive.”
Paul joins Mews armed with over two decades of experience across customer success and sales roles. Most recently, Paul was the EMEA Senior Vice President of Customer Success at SAP Concur, the world’s leading solution for integrated travel, expense, and invoice management. His B2B and SaaS experience reach various industries, including IT and SCM.
At Mews, Paul will lead the team supporting over 3,000 properties across the globe in delivering remarkable and seamless experiences for guests through the technology Mews provides. With over 40,000 active users each month, Mews is powering some of the most forward-thinking hospitality brands in the world. Mews is growing rapidly in all the regions it operates, and has ambitious plans to continue the current trajectory of adding hundreds of new brands each month.
“I’m so happy to be joining the exceptional Mews organization,” said Paul Mooney, Chief Customer Officer at Mews. “It’s an honor to join this passionate team in delivering exceptional solutions to our wonderful customers, and remarkable experiences for their customers.”
Founded by ex-hoteliers, Mews is a next-generation hospitality cloud for hotels, hostels, apartments and more. Mews gives hoteliers the power to provide a remarkable guest experience while improving the operations and performance of their property, thanks to smart automation and an innovative, user-friendly set of products and features.
Mews serves over 3,000 properties across more than 70 countries and works with a huge number of hospitality tech companies to provide hoteliers with an unbeatable platform – no other PMS offers as many integrations. At the 2020 HotelTechAwards, Mews was voted Best PMS by industry peers, was a Finalist in 2021 and 2022, and won Best Place to Work in Hotel Tech in 2021 and 2022.
Customers include Accor, Generator-Freehand, Machefert Group, The Student Hotel, YHA Australia, and Southern Sun.
For more information, visit mews.com
Hakan Ozturk is a Paris-based Customer Success leader with over 15 years of experience in the computer software industry. Passionate about driving growth and delivering value to strategic customers, Hakan has established himself as a trusted industry expert. As the Founder of The Customer Success Café Newsletter and TopCSjobs.com, Hakan provides valuable industry insights and daily-updated job opportunities worldwide in the field of Customer Success. Connect with Hakan to unlock your company’s potential for success.