Muinmos Hires IG’s Agnieszka Noworól as Customer Success Director
She spent six years and five months at IG in several roles. At Muinmos, she will be responsible for leading the customer services team.
The Danish regtech firm, Muinmos has strengthened its management team by onboarding Agnieszka Noworól, a former IG executive, as the new Customer Success Director. She will be based in the company’s Denmark headquarters.
According to the press release shared with Finance Magnates, Noworól’s focus on the new role will be around the induction of new clients and leading the client services team as the business scales up. Also, she will be responsible for delivering the company’s strategy to grow the business globally.
Muinmos was established in 2012 and is leveraging modern-age technologies to enable financial service providers to automate their client onboarding process.
“Agnieszka’s in-depth knowledge of customer onboarding in an ever-changing environment, insight from the clients’ perspective, and proven track record in building and managing diverse teams will be a huge asset to Muinmos,” said the Founder and CEO of Muinmos, Remonda Kirketerp-Møller.
“She is not only the expert Muinmos needs but is a true visionary and an incredible female role model.”
Noworól joined Muinmos from IG, where she spent six years and five months working around know-your-customer (KYC) and onboarding solutions. Initially, she joined the Polish office of IG as an Account Opening Manager for EMEA and was later promoted to Head of Account Opening, with responsibility for EMEA, APAC, and RSA.
She became IG’s Head of KYC & Client Onboarding Solutions in July 2020 where she shaped the department’s strategy, made the process efficient, and led a team of over 100 people.
On top of that, she spent a year as KYC Team Lead at UBS and over three years at Capita, a business outsourcing service for the UK’s Ministry of Justice and National Health Service.
“I have a very clear understanding of the tech vendors in this sector, and when I came across Remonda and her team, I was so impressed. Muinmos provides something exceptional and can truly deliver value to clients,” Noworól said.
“Throughout my career, I have always focused on continuous improvement, and this is something that I hope to bring to Muinmos, both in relation to technology and client servicing.”
Founder, TopCSjobs.com & The Customer Success Café Newsletter
Hakan Ozturk is a Paris-based Customer Success leader with over 15 years of experience in the computer software industry. Passionate about driving growth and delivering value to strategic customers, Hakan has established himself as a trusted industry expert. As the Founder of The Customer Success Café Newsletter and TopCSjobs.com, Hakan provides valuable industry insights and daily-updated job opportunities worldwide in the field of Customer Success. Connect with Hakan to unlock your company’s potential for success.