Service Objects’ 2022 Net Promoter Score (NPS) Places Them Among the Highest Scoring SaaS Companies
The latest 2022 survey results continue the tradition of high NPS ratings from customers.
Service Objects, the leading provider of real-time customer data validation solutions, is pleased to announce it achieved a Net Promoter Score (NPS) score of 62 in its 2022 survey, which included nearly 300 respondents. These results continue a tradition of NPS ratings that far exceed averages within its own industry, and across client-facing businesses in general.
NPS is based on a 200-point scale between -100 (all detractors) and +100 (all promoters). Service Objects’ NPS rating of 62 is significantly higher than the overall average score of 48, as well as exceeding the average score of 40 in its own market segment of B2B Software and SaaS. The high score places Service Objects in the company of service leaders such as Apple (61), Google (58), and Zappos (57), and far above industry averages for segments such as retail (33), insurance (34), and banking (46).
Strong positive feedback from its customers has enabled Service Objects to consistently maintain a high NPS rating for several years. In addition to its service reputation and product reliability, key factors in its success include a formal Customer Success Program, 99.999% server uptime, and 24/7/365 technical support.
“One of our Core Values is ‘Customer Service Above All’, which we embedded in our culture since our company was founded in 2001,” notes Geoff Grow, Founder, and CEO of Service Objects. “This high NPS score reinforces that our customers truly value our knowledgeable product experts, ease of implementation, and our commitment to continuously improve our customer data validation products.”
To learn more about Service Objects’ customer data validation solutions or request a free live demo, please visit our website.
Founded in 2001, Service Objects is the leading provider of customer data validation solutions, validating online transactions in real-time, including contact name, address, phone, email and device. Using Service Objects’ global validation and location web services, businesses can identify potentially fraudulent contact records, append additional contact information, and make better decisions about the customers they serve. Service Objects has validated nearly 6 billion contacts, and major brands such as American Express, Microsoft, and Amazon rely on Service Objects for their data validation needs. For more information about Service Objects’ real-time web services, contact [email protected].
Carolyn Healey, Service Objects, Inc., 1-805-963-1700, [email protected]
SOURCE Service Objects, Inc.
Hakan Ozturk is a Paris-based Customer Success leader with over 15 years of experience in the computer software industry. Passionate about driving growth and delivering value to strategic customers, Hakan has established himself as a trusted industry expert. As the Founder of The Customer Success Café Newsletter and TopCSjobs.com, Hakan provides valuable industry insights and daily-updated job opportunities worldwide in the field of Customer Success. Connect with Hakan to unlock your company’s potential for success.