TAMANNA, a leading e-commerce brand partners with MoEngage

Uses MoEngage’s insights-led customer engagement platform to segment customers

TAMANNA, a digital marketplace, and an E-commerce platform has partnered with MoEngage, an insights-led customer engagement platform to enhance engagement with customers.

Using MoEngage’s insights-led attributes, TAMANNA will redefine its E-commerce excellence, drive togetherness, collaborate, and innovate at every step of the shopping journey

Funded by The Alshaya Group in 2020, TAMANNA operates independently and leverages a wealth of market expertise, infrastructure, and support. Moreover, the brand is actively driving fast expansion, bridging thriving cultures across Dubai, Kuwait and Lisbon.

“Our platform has all the brands of Alshaya Group, and some other brands, mostly in categories like fashion, beauty, and home. As a result, one of our primary challenges is the collection of data and using that to engage correctly with our customers. We plan to use MoEngage to slice and dice our data to derive insights for such customer interactions”, said Selvin Kumar, Growth Manager, TAMANNA.

In addition to deriving insights, the brand also plans to use MoEngage’s customer engagement platform to segment customers based on their affinities and propensities. This will allow TAMANNA to cater to the right audience with relevant communication.

Moreover, TAMANNA plans to build its loyalty program using MoEngage data capabilities to drive sign-ups and enhance retention. As a result, TAMANNA will be able to capture relevant customer data from all sources, i.e., website, app, and third-party, to build a single customer view.

“MoEngage takes pride in assisting one of the top brands in the region through its robust platform that offers unparalleled scale. We look forward to working with TAMANNA which is the new number one online destination for an unforgettable, convenient local shopping experience and are excited to be a part of their journey in unlocking the next phase of customer engagement”, said Sweta Duseja, Director of Customer Success at MoEngage”

TAMANNA joins the growing list of 1200+ global companies across 35 countries, such as Azadea Group, Commercial Bank of Dubai, Landmark Group, Apparel Group, Airtel, Jazeera Airways, GMG, Mashreq Bank, Alamar Foods, and many more, that trust MoEngage to deliver a consistent experience across multiple devices and touchpoints. 

About MoEngage

MoEngage is an insights-led customer engagement platform, trusted by more than 1200 global consumer brands such as Commercial Bank of Dubai, Mashreqbank, AMC Theatres, DAMAC Properties, Deutsche Telekom, Samsung, Ally Financial, Vodafone, Landmark Group, and McAfee. MoEngage empowers marketers and product owners with insights into customer behavior and the ability to act on those insights to engage customers across the web, mobile, email, social, and messaging channels. Consumer brands across 35 countries use MoEngage to power digital experiences for over 1 billion users every month. With offices in ten countries, MoEngage is backed by Steadview Capital, Multiples Private Equity, Eight Roads, F-Prime Capital, Matrix Partners, Ventureast, and Helion Ventures. 

To learn more, visit www.moengage.com  

For more information contact:
Pooja Poddar Jain
Lead Communications @ MoEngage

Hakan Ozturk

Hakan Ozturk
Founder, theCScafe.com, #1 Weekly Customer Success Newsletter

Hakan Ozturk is a Paris-based Customer Success leader with over 15 years of experience in the computer software industry. Passionate about driving growth and delivering value to strategic customers, Hakan has established himself as a trusted industry expert. As the Founder of The Customer Success Café Newsletter and TopCSjobs.com, Hakan provides valuable industry insights and daily-updated job opportunities worldwide in the field of Customer Success. Connect with Hakan to boost your career in CS and your company’s potential for massive growth.

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