The One Thing All Customer Success Managers Should Focus On

Customer Success is no guessing.

It’s all about making informed plans, rolling out, testing, and improving along the way.

Simply said, it’s an iterative process where there is no one-size-fits-all approach.

So, shift your focus towards understanding what your customers need to achieve, rather than playing a guessing game about what you think they need.

Follow me on Twitter @DrivingCS for more quick and easily digestible insights.

I write weekly threads about Customer Success in SaaS.

See you there,


Hakan Ozturk

Hakan Ozturk
Founder,, #1 Weekly Customer Success Newsletter

Hakan Ozturk is a Paris-based Customer Success leader with over 15 years of experience in the computer software industry. Passionate about driving growth and delivering value to strategic customers, Hakan has established himself as a trusted industry expert. As the Founder of The Customer Success Café Newsletter and, Hakan provides valuable industry insights and daily-updated job opportunities worldwide in the field of Customer Success. Connect with Hakan to boost your career in CS and your company’s potential for massive growth.

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