The One Thing All Customer Success Managers Should Focus On
As a Customer Success Manager, focus more on what your customers want to achieve than trying to guess what they need.— Hakan Ozturk (@DrivingCS) January 28, 2022
Customer Success is no guessing.
It’s all about making informed plans, rolling out, testing, and improving along the way.
Simply said, it’s an iterative process where there is no one-size-fits-all approach.
So, shift your focus towards understanding what your customers need to achieve, rather than playing a guessing game about what you think they need.
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I write weekly threads about Customer Success in SaaS.
See you there,
Hakan Ozturk is a Paris-based Customer Success leader with over 15 years of experience in the computer software industry. Passionate about driving growth and delivering value to strategic customers, Hakan has established himself as a trusted industry expert. As the Founder of The Customer Success Café Newsletter and TopCSjobs.com, Hakan provides valuable industry insights and daily-updated job opportunities worldwide in the field of Customer Success. Connect with Hakan to unlock your company’s potential for success.