The Top Call Center Management Software Vendors According to the FeaturedCustomers Fall 2022 Customer Success Report - call center mgmt

FeaturedCustomers just published the Fall 2022 Call Center Management Software Customer Success Report to give prospects better insight into which Call Center Management Software would work best for their business according to real customer references.

The highest-rated vendors according to the Fall 2022 Call Center Management Software Customer Success Report are:

Market Leaders – 8×8, Aircall, Alvaria, Calabrio, Dialpad, Five9, Genesys, NICE Systems, RingCentral, Talkdesk, and Twilio were given the highest “Market Leader” award. Market Leaders are vendors with a substantial customer base & market share. Market Leaders have the highest ratio of customer reference content, content quality score, and social media presence relative to company size.

Top Performers – Anywhere365, Bright Pattern, Content Guru, Dixa, Liveops, LiveVox, Mitel, Natterbox, Vocalcom, and Vonage were awarded “Top Performer” honors. Top Performers are vendors with significant market presence and enough customer reference content to validate their vision. Top Performers products are highly rated by its customers but have not achieved the customer base and scale of a Market Leader relative to company size.

Rising Stars – ChaseData, CloudTalk, ipSCAPE, and MaxContact were awarded the “Rising Star” honor. Rising Stars are vendors that do not have the market presence of Market Leaders or Top Performers but understand where the market is going and have disruptive technology. Rising Stars have been around long enough to establish momentum and a minimum amount of customer reference content along with a growing social presence.

About the Call Center Management Software Customer Success Report:

The customer success report is based on over 5,500 pieces of verified customer reference content. A vendor’s overall customer success score is reached via a weighted average of their Content, Market Presence, and Company Scores. Of the vendors listed in the FeaturedCustomers’ Call Center Management Software category, 25 vendors met the minimum requirements needed to be considered for the customer success report.

About FeaturedCustomers:

FeaturedCustomers, the world’s only customer reference platform for B2B business software and services, helps potential B2B buyers research and discover business software and services through vendor-validated customer reference content such as customer testimonials, success stories, case studies, and customer videos. Every day the platform helps influence the purchasing decisions of thousands of B2B buyers in the final stages of their buying cycle from Fortune 500 companies to SMBs. For more information, visit

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Hakan Ozturk

Hakan Ozturk
Founder,, #1 Weekly Customer Success Newsletter

Hakan Ozturk is a Paris-based Customer Success leader with over 15 years of experience in the computer software industry. Passionate about driving growth and delivering value to strategic customers, Hakan has established himself as a trusted industry expert. As the Founder of The Customer Success Café Newsletter and, Hakan provides valuable industry insights and daily-updated job opportunities worldwide in the field of Customer Success. Connect with Hakan to boost your career in CS and your company’s potential for massive growth.

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