Thrive Appoints Joe Waleck as Chief Customer Officer

Thrive  - Joe Waleck

Mr. Waleck, a technology services veteran executive, joins Thrive’s global leadership team to focus on strengthening customer-centric programs

FOXBOROUGH, Mass., June 13, 2023 /PRNewswire/ — Thrive, a premier provider of cybersecurity, digital transformation and Cloud Managed Services, proudly announces the appointment of Joe Waleck as Chief Customer Officer (CCO). In this role, Joe will oversee all customer initiatives and the account management and customer success teams responsible for client CSAT, retention and growth. Mr. Waleck backfills the lead customer executive role that Bill McLaughlin, vacated in 2022 upon being promoted as President of Thrive. 

As an industry leader with over 20 years of IT solutions expertise, Joe brings innovative experience that will continue to propel Thrive to new heights. He has a proven track record of building and leading teams that take new and disruptive technologies to market while solving customer challenges across all market segments. Before coming to Thrive, Mr. Waleck spent over 15 years as Vice President of Sales at Presidio (formerly BlueWater Communications Group), a leading North American IT solutions provider focused on Digital Infrastructure, Security, Cloud & Managed Services.

“I’m pleased to join Thrive’s global leadership team and deliver innovative customer retention strategies, cultivate long-term partnerships and facilitate deeper connections with our esteemed client base of nearly 3,000 strong to ensure continuous improvement to the client experience,” said Joe Waleck.

Mr. Waleck will be instrumental in continuing to fortify Thrive’s position as a top-tier provider of managed services, offering end-to-end solutions to support secure digital transformation with its unrivaled NextGen portfolio of managed cybersecurity and Cloud solutions.

“With Joe at the helm, we’re confident in our ability to enhance Thrive’s client success culture, further strengthening our commitment to providing the highest level of customer service available,” said Bill McLaughlin, President at Thrive. “Joe will oversee all account management, functions and champion initiatives to optimize customer satisfaction and loyalty within Thrive’s innovative suite of NextGen cybersecurity, Cloud & managed services.”

For more information about Thrive, visit

About Thrive
Thrive is a leading provider of NextGen-managed services designed to drive business outcomes through application enablement and optimization. The company’s Thrive5 Methodology utilizes a unique combination of its Application Performance Platform and strategic services to ensure each business application achieves peak performance, scale, uptime, and the highest level of security. For more information,

Stephanie Farrell
VP of Marketing

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Hakan Ozturk

Hakan Ozturk
Founder,, #1 Weekly Customer Success Newsletter

Hakan Ozturk is a Paris-based Customer Success leader with over 15 years of experience in the computer software industry. Passionate about driving growth and delivering value to strategic customers, Hakan has established himself as a trusted industry expert. As the Founder of The Customer Success Café Newsletter and, Hakan provides valuable industry insights and daily-updated job opportunities worldwide in the field of Customer Success. Connect with Hakan to boost your career in CS and your company’s potential for massive growth.

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