Welcome to The Customer Success Café Podcast
All things Customer Success
by Hakan Ozturk – Paris, France
Hello and welcome to the 5th edition of your Customer Success Cafe Podcast where we discuss all things Customer Success and so much more!
Hold on tight as we embark on an electrifying conversation with Manasij Ganguli, the CEO of ZapScale.
Get ready to be amazed as we explore his extraordinary journey from starting as an engineer to building startups and more.
But hey, this episode is not just an ordinary podcast.
It's an adventure that will challenge your thoughts and unlock the untapped potential of Customer Success.
Prepare yourself for an inspiring look into the mind of an innovator.
Get ready to learn about ZapScale—a revolutionary platform designed for mid-market and small businesses.
Manasij and his co-founders, Bratish Goswami and Mausmi Ambastha, have used the power of data to propel businesses to new heights in our ever-changing digital world.
But that's just the beginning.
In this exciting episode, we address the challenges faced by customer success teams, with ZapScale leading the way.
Get ready to be captivated by their data-driven approach and practical insights that redefine how we measure customer health.
And here's the best part—Artificial Intelligence.
Manasij will reveal the incredible power of AI, and its ability to predict churn, find upselling opportunities, and revolutionize your customer success efforts.
Prepare to be inspired by real-life examples that will transform your understanding of data analysis and scalability.
Join us on this thrilling journey as we uncover the secrets to maintaining a personal connection with a growing customer base.
Discover the art of combining intuition and data analysis for making the best decisions.
So, don't miss out on this amazing opportunity!
Get ready to gain wisdom, unlock success secrets, and elevate your game to new heights.
I'm your host, Hakan, Founder of the weekly Customer Success Café Newsletter and TopCSJobs.com—your go-to destination for landing your dream job in customer success.
And now, ladies and gentlemen, it's time to tune in, buckle up, and prepare for the adventure of a lifetime!
Welcome to The CS Café Podcast No. 5 with Mansij Ganguli, the visionary CEO and co-founder of ZapScale!
Here's the book Manasij mentioned in our interview:
👉”The Signal and the Noise”: Why So Many Predictions Fail–but Some Don't
by Nate Silver
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Looking for a job in Customer Success? Find your dream job here 👉 topCSjobs.com
Send in a voice message: https://podcasters.spotify.com/pod/show/thecscafe/message
Hello everyone, this is Hakan, host of the customer success cafe podcast!
I am excited to announce the launch of my new podcast, where I am interviewing the top experts in the customer success industry.
My goal is to provide you with valuable insights and tips to help you improve your customer success strategies.
Every month, I’ll be featuring a new guest who will share their experiences, challenges, and successes in the field of customer success.
We have already lined up some amazing guests who are leaders in their respective organizations.
I invite you to tune in and listen to the Customer Success Café Podcast as I explore the latest trends and best practices in customer success.
If you are interested in being a guest on my show, please don’t hesitate to reach out. I’d love to hear from you.
For now, hit the bell 🔔 to get a notification so you don’t miss out on the latest episodes.
I hope you’ll enjoy the show!
Please share it with your network and help me spread the word to anyone interested in all things Customer Success.
Also please review and give it a 5-star rating so others can discover and tune in as well.
Finally, don’t forget to subscribe to my free weekly newsletter at theCScafe.com.
So, are you ready? Let’s dive in!
— Send in a voice message: https://anchor.fm/thecscafe/message
Hakan Ozturk is a Paris-based Customer Success leader with over 15 years of experience in the computer software industry. Passionate about driving growth and delivering value to strategic customers, Hakan has established himself as a trusted industry expert. As the Founder of The Customer Success Café Newsletter and TopCSjobs.com, Hakan provides valuable industry insights and daily-updated job opportunities worldwide in the field of Customer Success. Connect with Hakan to unlock your company’s potential for success.