What is Customer Success Software ?

DrivingCustomerSuccess.com - CS definition

Customer Success is a function dedicated to helping customers achieve their goals with the product or service a company provides.

Therefore, a Customer Success software supports this practice by fostering and monitoring relationships, tracking key performance indicators, and alerting customer success associates to potential issues and opportunities.

Key Benefits of Customer Success Software

  • Decreases churn
  • Creates more opportunities to upsell and cross-sell
  • Increases customer lifetime value (LTV)
  • Improves brand consistency of a company

Hakan Ozturk

Hakan Ozturk
Founder, theCScafe.com, #1 Weekly Customer Success Newsletter

Hakan Ozturk is a Paris-based Customer Success leader with over 15 years of experience in the computer software industry. Passionate about driving growth and delivering value to strategic customers, Hakan has established himself as a trusted industry expert. As the Founder of The Customer Success Café Newsletter and TopCSjobs.com, Hakan provides valuable industry insights and daily-updated job opportunities worldwide in the field of Customer Success. Connect with Hakan to boost your career in CS and your company’s potential for massive growth.

Leave a Reply

Your email address will not be published. Required fields are marked *