ZapScale Unveils Groundbreaking AI Churn and Upsell Prediction Model, Revolutionizing Customer Success in the SaaS Industry

PR Newswire

Mon, September 4, 2023 at 3:00 PM

ZapScale leverages AI to help SaaS companies proactively identify churn signals and pinpoint upsell potential, to solidify its commitment to enhancing customer success

WILMINGTON, Del., Sept. 4, 2023 /PRNewswire/ — ZapScale, a pioneer in AI-driven solutions for SaaS businesses, is proud to announce the launch of its latest innovation — an advanced AI churn and upsell prediction model. This remarkable development is set to transform the way SaaS companies approach customer success, by equipping them with predictive insights to effectively tackle churn and optimize upsell opportunities.


In today’s highly competitive SaaS landscape, customer retention and maximizing upsell potential are critical to sustained growth. However, identifying when a customer might churn or recognizing optimal moments for upselling has long been a challenge. ZapScale’s newly unveiled AI model directly addresses this challenge, empowering SaaS businesses with the tools they need to stay ahead.

“At ZapScale, we’ve always been focused on pushing the boundaries of what AI can achieve for SaaS businesses,” says Manasij, Founder and CEO of ZapScale. “Our new AI churn and upsell prediction model aligns seamlessly with our long-term vision of delivering innovative solutions that drive customer success. By harnessing the power of AI over a comprehensive dataset, we’re enabling our clients to be proactive in retaining customers and unlocking CS qualified leads.”

With the ability to capture and analyze over 150 data points using seamless integrations, ZapScale’s AI model ensures that no critical insights go unnoticed. By harnessing the power of AI and leveraging a rich dataset, the model continually improves its predictive accuracy over time, empowering businesses with actionable insights to engage customers proactively.

ZapScale founders would be at SaaStr 2023 in San Francisco from 6th to 8th September.

About ZapScale

ZapScale is a Customer Success Platform designed for B2B SaaS companies, focussed on small and medium-sized enterprises. The platform equips customer success teams with the tools they need to effectively monitor and manage their customers. With over 40 pre-built KPIs, 50 out-of-the-box playbooks, and integrations across multiple sources, ZapScale provides evidence-based, conjecture-free, and accurate customer health scores.

For more information about ZapScale, please visit

For media inquiries, please contact:

Nikita Kalra
Head of Marketing, ZapScale 
+(91) 9873799244


View original content:


Driving Customer Success, the latest Customer Success news from Silicon Valley to Paris and beyond.

Hakan Ozturk

Hakan Ozturk
Founder,, #1 Weekly Customer Success Newsletter

Hakan Ozturk is a Paris-based Customer Success leader with over 15 years of experience in the computer software industry. Passionate about driving growth and delivering value to strategic customers, Hakan has established himself as a trusted industry expert. As the Founder of The Customer Success Café Newsletter and, Hakan provides valuable industry insights and daily-updated job opportunities worldwide in the field of Customer Success. Connect with Hakan to boost your career in CS and your company’s potential for massive growth.

Leave a Reply

Your email address will not be published. Required fields are marked *