☕ 3 Summer Tactics To Keep Track Of Your Customers And Hit Your Targets

(3-min read)

Welcome to the weekly Customer Success Café newsletter!

20 new members have joined us since last Sunday 🥳🎉

1,102 smart people are now receiving a quick CS best practice from me to level up their game in under 5 mins every week.

If you are not subscribed yet, sign up now to make sure you get the next editions delivered to your inbox!

P.S. wanna sponsor my newsletteremail me for details.

DrivingCustomerSuccess.com - https%3A%2F%2Fbucketeer e05bbc84 baa3 437e 9518 adb32be77984.s3.amazonaws.com%2Fpublic%2Fimages%2F57069385 49cd 4395 884f

It’s summertime.

Most people are taking a few days off to chill, relax and recharge.

And so do your customers.

Yet, you still need them to make progress on pending actions and hit your targets while they are away.

But problem:

They don’t answer your calls, nor respond to your emails.

You decide to go one step further and try to ping them on social media.

But no luck here, either.

Your direct messages remain unread and you start feeling desperate.

Sounds familiar?

Well… our main job is to build strong relationships with our customers and summertime is a tough period for us.

But good news!

There are a few ways to overcome this challenge.

And it’s all about planning well in advance to succeed.

So, here are 3 simple tactics you can apply today to keep track of your customers and hit your summer targets like a pro:

1/ Setup alerts for any major updates

Even in this weak season, changes happen quite often.

A customer gets promoted, a new organizational change occurs, a few people switch jobs, and so on.

Whenever that happens, send a short note to your customers to congratulate them on the change.

This will help you build stronger relationships and identify new opportunities to engage.

Besides, your own company can also make some product announcements during that period.

So ensure you communicate on these important changes to keep your partnership active.

2/ Look up referrals

While the key decision makers might be on vacation, a few other users are most likely available.

So, before your main contacts take some time off, ask them to connect you with a few key people in other departments.

This will help you expand your network and build your influence over time.

3/ Remind your customers about upcoming deadlines

Are there any renewals or projects that are due around this season?

If so, this is a great opportunity for you to remind your customers to take action before they go on holiday.

This will help you create a sense of urgency to ensure they don’t miss the upcoming deadlines.

Moreover, tell them what would happen if they do. Let them visualize the disastrous consequences it could have.

And finally, secure a meeting before they go on vacation. This will help you review any pending action items when they are back.

And that’s it!

No need to complicate or write down a complex process.

Apply these 3 tactics and make it all about your customers so you can start September strong!

And you will, I guarantee it!

CS Café Hiring Zone

I’m personally curating the most unique jobs I’ve come across or have been made aware of this week in Customer Success.

P.s. Let me know if you want yours added to the list.

Today’s Featured Opportunities





Thank you

If you are enjoying my newsletter, please share it with your network and say a few nice words online.

I’ll speak to you again next Sunday!

Until then, have a great week ahead and take care friends!


About You

I’m looking forward to learning more about you!

How are things going so far for you?

  • Why did you join my newsletter?
  • What’s your biggest struggle right now?
  • What are the things you’d like me to cover more in my newsletters or help you with?

Please feel free to reach out either by email, on social media, or by clicking the thumbs up below for feedback.

I’d love to hear from you!

Note: I never disclose private messages without asking for permission first.

Let’s Connect

Twitter: follow me @DrivingCS – I tweet daily.

Instagram: @drivingcs

Linkedin: let’s connect!

Are you looking for a career change to transition into Customer Success? check out my book to learn more about what it takes to become a great CSM and hit the ground running!

The Customer Success Café Podcast

The Customer Success Café Podcast

Customer Success fundamental skills and best practices to get ahead in 2022 and beyond!

open.spotify.com  •  Share



Top CS news from Silicon Valley to Paris and beyond, daily.

Hakan Ozturk

Hakan Ozturk
Founder, theCScafe.com, #1 Weekly Customer Success Newsletter

Hakan Ozturk is a Paris-based Customer Success leader with over 15 years of experience in the computer software industry. Passionate about driving growth and delivering value to strategic customers, Hakan has established himself as a trusted industry expert. As the Founder of The Customer Success Café Newsletter and TopCSjobs.com, Hakan provides valuable industry insights and daily-updated job opportunities worldwide in the field of Customer Success. Connect with Hakan to boost your career in CS and your company’s potential for massive growth.

Leave a Reply

Your email address will not be published. Required fields are marked *