🍵 5 TED Talks That Will Make You More Confident in 5 days

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Self-confidence is key to Customer Success.

But no one becomes confident overnight. It’s a process that takes time and effort to learn, apply and repeat until it becomes a habit.

But the good news is:

It’s also a skill you can develop through consistent practice and improvement.

So, here are 5 TED talks that will boost your confidence in 5 days.

Let’s go!💡

Day 1

  • The Skill Of Self-Confidence by Dr. Ivan Joseph
    • practice.
    • repeat.
    • go get it.
    • stop the negative self-talk.
    • self-affirmation.
    • praise the good.
    • believe in yourself.🎯

Day 2

Six Behaviors To Increase Your Confidence, by Emily Jaenson
count yourself in (3,2,1, Go!)
give yourself 20 seconds to be brave
take a seat at the table.
cheer other people’s successes.
boost your confidence with new activities.
celebrate yourself consistently.🎉

Day 3

How Not To Take Things Personally, by Frederik Imbo

  1. It’s not about me.
  2. Shift your focus from “me” to “we.”
  3. Give yourself some empathy.
  4. Speak up.📢

Day 4

The Surprising Secret To Speaking With Confidence, by Caroline Goyder

3 secrets to being a confident speaker:

  1. a voice.
  2. the breath inside. 
  3. know when to shut your mouth. 😯

Day 5

How To Speak So That People Want To Listen, by Julian Treasure

Build confidence following these principles:

Seven deadly sins of speaking to avoid

  1. gossip
  2. judging
  3. negativity
  4. complaining
  5. excuses
  6. lying
  7. dogmatism

Four powerful cornerstones of speech to make a change in the world

  1. H: honesty (be clear and straight)
  2. A: authenticity (be yourself)
  3. I: integrity (be your word)
  4. L: love (wish others well)

Six Tools to play with to increase the power of your speech

  1. register: why you should lower voice tone
  2. timbre: the way your voice feels
  3. beware of its rhythm
  4. pace: slow to emphasize
  5. the pitch.
  6. volume.

And 6 surprising but powerful exercises you can do before giving a presentation. Wait for it 😎

And that’s it.

Follow the program over the next 5 days and you’ll be more confident in any type of situation.

In particular with your customers.🤓

About you

This week, I’ve had the pleasure to interview Scarlett Baker.

She’s been a consistent reader of my newsletter for 6 months, so here we go. The stage is yours, Scarlett!

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Scarlett Baker, Customer Onboarding Manager, EngageIQ

Where are you from?

My name’s Scarlett and I live in a little seaside town in Devon. Before moving to the South West, I used to live in Spain so I swapped one coast for another!

Your career path 

I’ve always worked in sales, it was something I fell into like most people.

I started with an estate agent in Spain (very cliché) then on to a local vetting business in Exeter.

And finally, my current company in London Bridge. We help sales teams be more successful.

How did you join Customer Success?  

Earlier this year I had the opportunity to join our CS team focusing on customer onboarding.

It was a new concept for the business but an area I’ve always had my eye on. It took me some time to realize that some are born to sell and others to serve.

And that’s fine. The latter definitely resonated more with me. Seeing our customers succeed is what I find most rewarding.

Where do you see yourself in 3 years?

Over the next few years, I’d love to be in a position where I can lead and help grow a team of onboarding specialists.

Working with our CS team, showing the benefits of effective onboarding. And also how it impacts customers in the long term.

What are the things you are most passionate about? 

It might sound quite boring but I’m very passionate about processes and sticking to them!

Identifying what works, what doesn’t and building a plan means we can make mistakes but we learn from them.

Putting it into practice enables our customers to see the most success.

Like most people in Customer Success, I love to hear and see our customers getting the results they want!

What are your top 3 priorities at the moment? 

  1. Continuing to spread the word of how positive Onboarding is a game changer and building a culture where everyone’s bought into things.
  2. Changing how Customer Success is perceived – we are not glorified assistants and/or always firefighting!
  3. Moving into my new apartment, feeling quite chuffed being able to purchase my own property in today’s climate. Grateful to say the least!

Why did you join my newsletter? was it helpful? what was the impact on you? 

There are certain “experts” who know exactly what to say but can’t always back up the advice.

What I like about your newsletter is how you break down the information and make it resonate!

I often find myself already thinking about the topics you cover or areas I should be looking into.

A great way of staying on track and not getting lost among many resources out there!

What are some unknown facts about you?

It’s always my go-to and people are sick of hearing it but I’m fluent in Spanish!

I also got into paddle boarding recently. Ideal given the beautiful places we have on the Devon and Cornwall coast! 

What advice would you give to your younger self?

Don’t be afraid to hold the line.

Don’t rush into things. Success is a marathon.

How can we contact you?

Please feel free to reach out to me on Linkedin

Thank you

Hakan Ozturk

Hakan Ozturk
Founder, theCScafe.com, #1 Weekly Customer Success Newsletter

Hakan Ozturk is a Paris-based Customer Success leader with over 15 years of experience in the computer software industry. Passionate about driving growth and delivering value to strategic customers, Hakan has established himself as a trusted industry expert. As the Founder of The Customer Success Café Newsletter and TopCSjobs.com, Hakan provides valuable industry insights and daily-updated job opportunities worldwide in the field of Customer Success. Connect with Hakan to boost your career in CS and your company’s potential for massive growth.

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