🍵Exclusive Interview With Rav Dhaliwal – The Customer Success Cafe Podcast
I am thrilled to introduce my special guest for this premiere, Rav Dhaliwal.
Rav is an investor and former executive at Slack.
As someone “coming from the field”, he has over 20 years of experience in the tech industry.
Today, he is a venture partner at Crane, where he focuses on investing in early-stage startups.
If he had to define a new job title, it would likely be FSM: “Founder Success Manager.” 🙂
We recently sat down and discussed all things Customer Success and beyond.
In particular, we went deep into his blog post that had a bomb effect on the CS community: The Problem With Customer Success.
I’d like to thank again Rav for his time and insights.
From the skills you need to transition into CS to driving Customer Success at an Executive level, you’ll learn how to lead the way as an effective CS professional!
Are you ready? Tune in and listen to this epic interview with Rav Dhaliwal!
All things Customer Success
by Hakan Ozturk – Paris, France
Hello and welcome to the 5th edition of your Customer Success Cafe Podcast where we discuss all things Customer Success and so much more!
Hold on tight as we embark on an electrifying conversation with Manasij Ganguli, the CEO of ZapScale.
Get ready to be amazed as we explore his extraordinary journey from starting as an engineer to building startups and more.
But hey, this episode is not just an ordinary podcast.
It's an adventure that will challenge your thoughts and unlock the untapped potential of Customer Success.
Prepare yourself for an inspiring look into the mind of an innovator.
Get ready to learn about ZapScale—a revolutionary platform designed for mid-market and small businesses.
Manasij and his co-founders, Bratish Goswami and Mausmi Ambastha, have used the power of data to propel businesses to new heights in our ever-changing digital world.
But that's just the beginning.
In this exciting episode, we address the challenges faced by customer success teams, with ZapScale leading the way.
Get ready to be captivated by their data-driven approach and practical insights that redefine how we measure customer health.
And here's the best part—Artificial Intelligence.
Manasij will reveal the incredible power of AI, and its ability to predict churn, find upselling opportunities, and revolutionize your customer success efforts.
Prepare to be inspired by real-life examples that will transform your understanding of data analysis and scalability.
Join us on this thrilling journey as we uncover the secrets to maintaining a personal connection with a growing customer base.
Discover the art of combining intuition and data analysis for making the best decisions.
So, don't miss out on this amazing opportunity!
Get ready to gain wisdom, unlock success secrets, and elevate your game to new heights.
I'm your host, Hakan, Founder of the weekly Customer Success Café Newsletter and TopCSJobs.com—your go-to destination for landing your dream job in customer success.
And now, ladies and gentlemen, it's time to tune in, buckle up, and prepare for the adventure of a lifetime!
Welcome to The CS Café Podcast No. 5 with Mansij Ganguli, the visionary CEO and co-founder of ZapScale!
Here's the book Manasij mentioned in our interview:
👉”The Signal and the Noise”: Why So Many Predictions Fail–but Some Don't
by Nate Silver
Subscribe to my free weekly newsletter 👉theCScafe.com
Looking for a job in Customer Success? Find your dream job here 👉 topCSjobs.com
Send in a voice message: https://podcasters.spotify.com/pod/show/thecscafe/message
For more information about Rav’s work, check out his blog here.
p.s. if you want to be one of my next guests on the show, feel free to reach out.
Enjoying my newsletter?
Please leave a comment below, share it with your network or say a few nice words on social media platforms.
I’ll speak to you again next Sunday!
Until then, happy holidays and take care friends!
Where all things Customer Success happen.https://open.spotify.com/embed/episode/0MKYg37LTP5m9AC99AIO34
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Hakan Ozturk is a Paris-based Customer Success leader with over 15 years of experience in the computer software industry. Passionate about driving growth and delivering value to strategic customers, Hakan has established himself as a trusted industry expert. As the Founder of The Customer Success Café Newsletter and TopCSjobs.com, Hakan provides valuable industry insights and daily-updated job opportunities worldwide in the field of Customer Success. Connect with Hakan to unlock your company’s potential for success.