4 Key Customer Success Software Features
Account management — History, feedback, and engagement tools.
Success metrics — tracking KPIs and the likelihood of churn, including NPS, CSAT, …
Opportunity management — uncovering upsell opportunities. .
Service management — issue logging, tracking, work orders, etc.
Hakan Ozturk is a Paris-based Customer Success leader with over 15 years of experience in the computer software industry. Passionate about driving growth and delivering value to strategic customers, Hakan has established himself as a trusted industry expert. As the Founder of The Customer Success Café Newsletter and TopCSjobs.com, Hakan provides valuable industry insights and daily-updated job opportunities worldwide in the field of Customer Success. Connect with Hakan to unlock your company’s potential for success.