4 Key Customer Success Software Features

DrivingCustomerSuccess.com - key features

Account management — History, feedback, and engagement tools.

Success metrics — tracking KPIs and the likelihood of churn, including NPS, CSAT, …

Opportunity management — uncovering upsell opportunities. .

Service management —  issue logging, tracking, work orders, etc.

Hakan Ozturk

Hakan Ozturk
Founder, theCScafe.com, #1 Weekly Customer Success Newsletter

Hakan Ozturk is a Paris-based Customer Success leader with over 15 years of experience in the computer software industry. Passionate about driving growth and delivering value to strategic customers, Hakan has established himself as a trusted industry expert. As the Founder of The Customer Success Café Newsletter and TopCSjobs.com, Hakan provides valuable industry insights and daily-updated job opportunities worldwide in the field of Customer Success. Connect with Hakan to boost your career in CS and your company’s potential for massive growth.

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