From Mechanical Engineering to Driving Customer Success - Hannah Herlihy

There is definitely no right or wrong career path when it comes to Customer Success and everyone has an opportunity to succeed in that journey.

After her mechanical engineering studies, Hannah Herlihy Lowe moved into an Analytics Consultant role with Accenture to now drive Customer Success at Conjura

The switch might appear astonishing however the two roles stich together perfectly ! 

Her passion about understanding how things work behind the scenes, problem solving skills or reading and understanding data  were indeed the key strengths she has been able to leverage to climb the career ladder and find a perfect fitting role.

So if you were also looking for a career change, here’s what Hannah would recommend : 

1) identify your strengths and fields where these can be applied.

2) Read, get trainings, attend courses related to your target role.

3) Most of all, network with people who are already in a similar position where you want to be !

Hakan Ozturk

Hakan Ozturk
Founder,, #1 Weekly Customer Success Newsletter

Hakan Ozturk is a Paris-based Customer Success leader with over 15 years of experience in the computer software industry. Passionate about driving growth and delivering value to strategic customers, Hakan has established himself as a trusted industry expert. As the Founder of The Customer Success Café Newsletter and, Hakan provides valuable industry insights and daily-updated job opportunities worldwide in the field of Customer Success. Connect with Hakan to boost your career in CS and your company’s potential for massive growth.

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