It’s been six years since Gartner predicted customer experience would become the new battlefield. According to recent research, however, enhanced brand efforts aren’t necessarily translating into competitive differentiation — while 89% cite …
Measuring customer satisfaction and related indicators have been a part of corporate success since time immemorial. A purported Soviet spy, Harold Ware, talked about it in as far back as …
7 Customer Satisfaction KPIs You Should Track in 2021 Read more…
Shifting to a 100% remote workforce wasn’t easy for this 800-person company, despite being 60% remote pre-pandemic. The CEO shares lessons learned along the way – by Eugenio Pace The …
Three Ways To Be A Balanced Leader In The Age Of Remote Work Read more…
Customer centricity is a way of running your business — implementing a perfect customer experience at each stage of the pipeline. It’s an approach to develop better brand loyalty and …
Introduction While “you catch more flies with honey than you do with vinegar” might be an old and well-worn phrase, it’s also true today of the SaaS industry. After all, …
For subscription businesses, getting customers and keeping them is a delicate line that they need to balance. While on the other hand, getting customers to sign the dotted line is …
Introduction A significant shift is underway as to how industrial software is being procured, from traditional, perpetual software ownership to subscription and cloud deployment. As digital transformation continues to accelerate, software-as-a-Service …
Accelerated Digital Transformation Puts the Spotlight on Customer Success Read more…
It is hard to argue against the fact that the business world today is substantially different than it was 18 months ago. Whether the parameters of this new, Covid-19-rewritten world …
The voice of the customer is a rapidly growing facet of an organization’s customer service, experience and relationship management — especially as customer communications and the desire for an immediate …
7 best practices to master Voice of the Customer Program Read more…
Not all SAAS vendors and partners are born as SAAS but in fact most of them are evolving into SAAS and hence both the SAAS vendors and partners need to …