What is Customer Success Software ?
Customer Success is a function dedicated to helping customers achieve their goals with the product or service a company provides. Therefore, a Customer Success software supports this practice by fostering …
Category: Key Definitions
Customer Success : proactivity matters
Customer service is reactive,Customer experience is interactive,But Customer Success is Proactive ! www.DrivingCustomerSuccess.com
The 3 Most Underrated Customer Success Metrics
Following to a research conducted by SuperOffice AS with 547 SaaS companies earlier this year, here are the three KPIs companies are (still !) largely missing out : 1 ) …
5 Reasons Why Customer Success is Vital to your Company
Customer Success which was a buzz word a few years ago has become a core strategy for today’s sustainable businesses, being at the heart of every strategic decisions companies are making.
Business predictability, profitability or customer churn to name a few are the key metrics to create a more stable revenue base for the company.