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Category: News

  • 3E: Interview With Co-Founder & CTO Werner Coppye On Revolutionizing Renewable ... - Pulse 2.0
  • AI Meeting Assistant Drives Higher Performance for QR Code Provider's Sales Org
  • PrettyDamnQuick Appoints Scott Varner as Vice President of Revenue to Drive Growth & Expansion
  • 10 remote work for young people in the United States: salaries from $65,000 - Tododisca
  • Movers and Shakers: BBH, Dentsu, V&A, MullenLowe, Monks, Ogilvy, F​​orsman ...
  • About Stratus - National Sign Company, Brand Maintenance and Commercial Remodeling
  • Ushur Welcomes Deepak Vedarthan as SVP of Customer Success - MarTech Cube
  • Collage Launches New Solutions, Makes Two Senior Hires - Daily Research News Online
  • TapClicks Announces Significant Milestones and Industry Recognition in 2024
  • EchoStor Technologies Opens New Headquarters | Morningstar
  • Neon One Welcomes Keith Reed as CEO - Morningstar
  • Tech Stack Advising Reports Record Growth in FY2023, Driven by AI Innovation and ...
  • A Pragmatic Guide to Building a Global Retail and Ecommerce Content Strategy
  • Concentrix Positioned as Highest Leader in Everest Group's B2B Sales Services PEAK ...
  • Indico Data Elevates Insurance AI with Out-of-the-Box Capabilities for Global Carriers

Provi Hires Sebastian Fabál as Vice President of Customer Success and Support

Posted on 06/28/2022 Posted in News

Fabál will oversee the evolution of the customer journey, ensuring a best-in-class order management experience for on- and off-premise buyers CHICAGO, June 28, 2022 — Provi, the largest e-commerce marketplace for the …

Provi Hires Sebastian Fabál as Vice President of Customer Success and Support Read more…

RedShelf Adds Matthew Hillman as Company’s First Chief Customer Officer

Posted on 06/28/2022 Posted in News

NEWS PROVIDED BY RedShelf June 28, 2022, 12:15 GMT New Executive Brings Decades of Experience to One of the Nation’s Fastest-Growing EdTech Companies CHICAGO, ILLINOIS, UNITED STATES, June 28, 2022 …

RedShelf Adds Matthew Hillman as Company’s First Chief Customer Officer Read more…

How companies are building stronger digital customer connections

Posted on 06/28/2022 Posted in News

by Brittany Golob Covid-19 and the pace of digital transformation have resulted in an exciting transition in digital customer experience strategy No matter the industry, size or type of business, …

How companies are building stronger digital customer connections Read more…

Totango Announces Customer Success Innovation at CS Summit Event September 14-16, 2022

Posted on 06/28/2022 Posted in Events, News

The two-day event will bring together customer success practitioners, customer journey creators, and thought leaders from around the world Totango, the industry’s only Composable Customer Success (CS) platform that helps companies drive …

Totango Announces Customer Success Innovation at CS Summit Event September 14-16, 2022 Read more…

Dataiku Hires Bridget Shea as New Chief Customer Officer

Posted on 06/27/2022 Posted in News

Shea’s appointment comes as the leading AI company experiences soaring demand for its platform amongst global enterprise organizations New York, June 27, 2022 (GLOBE NEWSWIRE) — Dataiku, the platform for Everyday …

Dataiku Hires Bridget Shea as New Chief Customer Officer Read more…

5 C’s in Customer Success: Communicаting, Confirming, Coaching, Cаlculаting, And Cаlibrаting.

Posted on 06/24/2022 Posted in News, Key Definitions

by Jeff Salle Protecting recurring revenue is crucial for businesses that participate in the subscription economy. Numerous metrics, such as net promoter score, customer satisfaction, and net dollar renewal rate, …

5 C’s in Customer Success: Communicаting, Confirming, Coaching, Cаlculаting, And Cаlibrаting. Read more…

Druva’s Customer Success Organization Secures 36 Awards in the G2 2022 Summer and Spring Reports

Posted on 06/24/2022 Posted in News

Customers Award Druva with Top Ratings across Multiple SaaS Categories Druva Rated #1 for Security and Compliance Features by G2 in Server Backup Category and Named a TrustRadius Top Rated …

Druva’s Customer Success Organization Secures 36 Awards in the G2 2022 Summer and Spring Reports Read more…

Paddle Appoints Rob Fletcher As Chief Customer Officer

Posted on 06/23/2022 Posted in News

By ET Bureau -June 23, 2022 Rob is a software veteran and former Global Vice President at ServiceNow, and will join Paddle’s Executive Committee  Paddle also announces Emilie Bierschenk as …

Paddle Appoints Rob Fletcher As Chief Customer Officer Read more…

ChurnZero appoints Allison Tiscornia as Chief Customer Officer

Posted on 06/23/2022 Posted in News

C-level appointments will accelerate customer-centric innovation and partnership from the top-down as ChurnZero scales WASHINGTON, June 23, 2022 /PRNewswire/ ChurnZero, a leading Customer Success company, has hired seasoned technology professional Allison Tiscornia as its …

ChurnZero appoints Allison Tiscornia as Chief Customer Officer Read more…

Every Business with Customers Needs CRM Software. Here’s Why.

Posted on 06/23/2022 Posted in News

by Steve Oriola, CEO at Act! One-third of customers who abandoned a business relationship last year did so because personalization was lacking, according to Accenture. Few businesses can afford to lose …

Every Business with Customers Needs CRM Software. Here’s Why. Read more…

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The Customer Success Café Podcast
The Customer Success Café Podcast

All things Customer Success
by Hakan Ozturk – Paris, France

CS Café #5 – Manasij Ganguli, Co-Founder and CEO, ZapScale
byHakan Ozturk

Hello and welcome to the 5th edition of your Customer Success Cafe Podcast where we discuss all things Customer Success and so much more!

Hold on tight as we embark on an electrifying conversation with Manasij Ganguli, the CEO of ZapScale. 

Get ready to be amazed as we explore his extraordinary journey from starting as an engineer to building startups and more.

But hey, this episode is not just an ordinary podcast.

It's an adventure that will challenge your thoughts and unlock the untapped potential of Customer Success.

Prepare yourself for an inspiring look into the mind of an innovator.

Get ready to learn about ZapScale—a revolutionary platform designed for mid-market and small businesses.

Manasij and his co-founders, Bratish Goswami and Mausmi Ambastha, have used the power of data to propel businesses to new heights in our ever-changing digital world.

But that's just the beginning.

In this exciting episode, we address the challenges faced by customer success teams, with ZapScale leading the way.

Get ready to be captivated by their data-driven approach and practical insights that redefine how we measure customer health.

And here's the best part—Artificial Intelligence.

Manasij will reveal the incredible power of AI, and its ability to predict churn, find upselling opportunities, and revolutionize your customer success efforts.

Prepare to be inspired by real-life examples that will transform your understanding of data analysis and scalability.

Join us on this thrilling journey as we uncover the secrets to maintaining a personal connection with a growing customer base.

Discover the art of combining intuition and data analysis for making the best decisions.

So, don't miss out on this amazing opportunity! 

Get ready to gain wisdom, unlock success secrets, and elevate your game to new heights.

I'm your host, Hakan, Founder of the weekly Customer Success Café Newsletter and TopCSJobs.com—your go-to destination for landing your dream job in customer success.

And now, ladies and gentlemen, it's time to tune in, buckle up, and prepare for the adventure of a lifetime! 

Welcome to The CS Café Podcast No. 5 with Mansij Ganguli, the visionary CEO and co-founder of ZapScale!

Here's the book Manasij mentioned in our interview:
👉”The Signal and the Noise”: Why So Many Predictions Fail–but Some Don't

by Nate Silver

⭐⭐⭐⭐⭐

Subscribe to my free weekly newsletter 👉⁠theCScafe.com⁠

Looking for a job in Customer Success? Find your dream job here 👉 ⁠topCSjobs.com

CS Café #5 – Manasij Ganguli, Co-Founder and CEO, ZapScale
CS Café #5 – Manasij Ganguli, Co-Founder and CEO, ZapScale
06/11/2023
Hakan Ozturk
CS Café #4 – Firaas Rashid, Founder and CEO of Hook
03/05/2023
Hakan Ozturk
CS Café #3 – Nadia Harris – Founder of RemoteWorkAdvocate.com
02/05/2023
Hakan Ozturk
CS Café #2 – Prithwi Dasgupta – CEO of SmartKarrot
02/05/2023
Hakan Ozturk
CS Café #1 – Exclusive Interview With Rav Dhaliwal
02/05/2023
Hakan Ozturk
Welcome to The Customer Success Café Podcast
02/05/2023
Hakan Ozturk
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  • 3E: Interview With Co-Founder & CTO Werner Coppye On Revolutionizing Renewable ... - Pulse 2.0
  • AI Meeting Assistant Drives Higher Performance for QR Code Provider's Sales Org
  • PrettyDamnQuick Appoints Scott Varner as Vice President of Revenue to Drive Growth & Expansion
  • 10 remote work for young people in the United States: salaries from $65,000 - Tododisca
  • Movers and Shakers: BBH, Dentsu, V&A, MullenLowe, Monks, Ogilvy, F​​orsman ...
  • About Stratus - National Sign Company, Brand Maintenance and Commercial Remodeling
  • Ushur Welcomes Deepak Vedarthan as SVP of Customer Success - MarTech Cube
  • Collage Launches New Solutions, Makes Two Senior Hires - Daily Research News Online
  • TapClicks Announces Significant Milestones and Industry Recognition in 2024
  • EchoStor Technologies Opens New Headquarters | Morningstar
  • Neon One Welcomes Keith Reed as CEO - Morningstar
  • Tech Stack Advising Reports Record Growth in FY2023, Driven by AI Innovation and ...
  • A Pragmatic Guide to Building a Global Retail and Ecommerce Content Strategy
  • Concentrix Positioned as Highest Leader in Everest Group's B2B Sales Services PEAK ...
  • Indico Data Elevates Insurance AI with Out-of-the-Box Capabilities for Global Carriers
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